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4.2 out of 5

"The property is beautiful! Quiet, peaceful and dog friendly. Sidewalks allow for comfortable walks and runs, as well as, bicycling. " More

By a verified traveler on Thu 25 Feb 2021

Hotel Description

3-star lodge near Great Smoky Mountains National Park

In Townsend

You'll be steps from The Little River Railroad and Lumber Company Museum and within a 10-minute walk of Dark Island Swinging Bridge. Also, Townsend Visitor Center is within half a mile (1 km) and River Rage Go-Kart Track is within 2 miles (3 km).

Outdoor pool

A seasonal outdoor pool, free self parking, and barbecue grills are featured at this lodge. WiFi in public areas is free. A garden, a picnic area, and wedding services are also on offer.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 132 guestrooms also offer free WiFi and cable TV. Premium bedding, phones, and free toiletries are also available. Limited housekeeping is available.

Room, 1 King Bed (No Pets)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129* Per night/room May 18 - May 19

Room, 1 King Bed (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (No Pets)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Multiple Beds (Cades Cove/No Pets)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Fireplace (No Pets)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Tremont Lodge & Resort ratings based on 23 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tremont Lodge & Resort

Everyone (18) Family (8)
5 out of 5
The property is beautiful! Quiet, peaceful and dog friendly. Sidewalks allow for comfortable walks and runs, as well as, bicycling.

Posted by on Feb 25, 2021

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Comment from Hotel Management

Feb 25, 2021 by Parth

Thank you for staying with us. We appreciate your feedback.

2 out of 5
We stayed in the "cabin". The bed linens and towels were clean. The bathtub, sink and commode were clean. However, in general the cabin wasn't clean. It smelled really bad, very musty. The bathroom floor was really dirty. I hated to set my bag on the floor. The huge vent in the hall was filthy. The inside of the front door was so dirty I didn't even want to touch it. The couch was in need of a good vacuuming. We stayed in October. You have to walk through grass to get to the cabin. The grass was wet much of the time. The rug outside at the door was thread bare, not helpful. There was no rug inside the door. The only TV was in the living room. Not even an alarm clock in the bedrooms.

Posted by on Jan 7, 2021

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Comment from Hotel Management

Jan 7, 2021 by Front Desk Associate

Thank you for taking the time to address these issues you had, though we wish you would have reached out closer to the time of your stay. I will relay your october issues to upper management.

3 out of 5

Posted by on Sep 22, 2020

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Comment from Hotel Management

Sep 23, 2020 by Front Desk Associate

Thank you for taking the time to review our property

5 out of 5
Room very well appointed. Rustic pine furniture. Large shower. Cute little patio for morning coffee, but could use a little table.

Posted by , from Calhoun, GA on Aug 9, 2020

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Comment from Hotel Management

Aug 11, 2020 by Kaylan

Thank you for taking the time to review our property!

3 out of 5
Our room only had one lamp that worked. Maintenance man could not fix the electrical issue so he strung N extension cord across the floor that we had to step over and risk tripping. Felt we should have been discounted but they said there was nothing they could do for us. That was not not acceptable but they would not reduce the rate.

Posted by , from Minneapolis on Feb 17, 2020

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Comment from Hotel Management

Feb 17, 2020 by Lisa Front Desk Associate

We are sorry your stay with us was unpleasant. We are addressing your concerns immediately. If you would please contact our office, we would like to speak with your about your stay. We appreciate your feedback.

5 out of 5
I love that I could bring my pups. Rooms are clean

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 19, 2019 by Lisa - Front Desk Associate

Thank you for staying with us! We appreciate your feed back.

4 out of 5

Posted by on Oct 28, 2019

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Comment from Hotel Management

Nov 5, 2019 by Lisa - Front Desk Assoc.

Thanks for staying with us. We appreciate your feedback!

4 out of 5
We loved how Quiet it was , the only thing that we needed in the room was chair's to set in and better Pillows the bed was great, everything else was great the view from the room was good. The property was clean. Would likely stay here again.

Posted by on Oct 23, 2019

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Comment from Hotel Management

Nov 5, 2019 by Lisa - Front Desk Assoc

Thanks for staying with us. We appreciate your feedback!

3 out of 5
The grounds and landscaping were beautiful. Nice trails, but needed benches along the way to sit and enjoy the views.

Posted by on Sep 24, 2019

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Comment from Hotel Management

Nov 5, 2019 by Lisa Front Desk Assoc.

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Aug 5, 2019

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Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Restaurant

Property Features

Tremont Lodge & Resort offers its guests a seasonal outdoor pool, barbecue grills, and a garden. WiFi is free in public spaces. Free self parking is available. This 3-star Townsend lodge is smoke free.

  • 132 guestrooms or units
  • 12 buildings
  • Poolside lounge chairs
  • Conference center
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Playground on site
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (33.5 km / 20.8 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Tremont Lodge & Resort offers 132 accommodations, which are accessible via exterior corridors and feature designer toiletries and complimentary toiletries. Beds feature premium bedding. Premium cable television is provided. Guests can surf the web using the complimentary wireless Internet access. Microwaves and coffee/tea makers are provided. Housekeeping is offered on a limited basis and hypo-allergenic bedding can be requested.

  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (limited)
  • Designer toiletries
  • Telephone
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the lodge include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails on site
  • Playground on site
  • Rafting nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 8:00 PM
  • Friday - Saturday: 8:00 AM - 10:00 PM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Sunday - Thursday: 8:00 AM - 8:00 PM
  • Friday - Saturday: 8:00 AM - 10:00 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 10.00 per pet, per day
  • Maximum 3 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Number of children who can stay free - 4
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Valley View Lodge
  • Best Western Valley View Lodge Townsend
  • Best Western Valley View Townsend
  • Tremont Lodge Resort Townsend
  • Tremont Lodge Resort
  • Tremont Lodge & Resort Lodge
  • Tremont Lodge & Resort Townsend
  • Tremont Lodge & Resort Lodge Townsend

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 10 AM to 10 PM.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.