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4.0 out of 5

"The room was nice but it was the noisiest hotel I’ve ever stayed in. It sounded like someone was opening the door every time you rolled over in bed an ... " More

By a verified traveler on Wed 16 Sep 2020

Hotel Description

Hotel near Island at Pigeon Forge in Pigeon Forge

In Pigeon Forge

Within a 15-minute walk of the hotel, you'll find LeConte Center At Pigeon Forge and The Comedy Barn Theater. Island at Pigeon Forge and Titanic Museum are also within 2 miles (3 km).

Renovated in 2018

This hotel features an outdoor pool and an indoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and free perks like continental breakfast and free self parking.

Free Internet, refrigerators

The 102 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and refrigerators. Other amenities include free local calls, hair dryers, and safes. Weekly housekeeping is available.

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Aug 23 - Aug 24

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Multiple Beds, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Tru by Hilton Pigeon Forge, TN ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tru by Hilton Pigeon Forge, TN

Everyone (3) Couples (1) Family (5)
4 out of 5

Posted by on Jun 12, 2021

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Comment from Hotel Management

Jun 23, 2021 by Kait, Manager

Thank you for the great rating! If there is anything we can do to improve your next stay, please feel free to let us know. We can't wait to welcome you back soon!

2 out of 5
Room was too small! Only cups of ice is available. Bed on platform was very uncomfortable! TV was good! Liked shower!

Posted by on Oct 6, 2020

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Comment from Hotel Management

Oct 6, 2020 by Tatiana C.

Thank you for your recent stay at Tru by Hilton Pigeon Forge and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear that our smaller room size was a problem. Tru is all about easy-going engagement, giving guests space to connect with others or simply relax alone in a large comfortable lobby. Furthermore, we strive to be grounded in value, so while our rooms are small, they were designed to maximize space with spacious bathrooms, efficient storage, tons of outlets and free, fast Wi-Fi to keep guests connected at all times. But, we understand that this may not work for everyone and appreciate you taking the time to share your thoughts with us as we’re always striving to please our guests. Again, thank you for helping us make Tru by Hilton “Uniquely Tru,”

3 out of 5
The room was nice but it was the noisiest hotel I’ve ever stayed in. It sounded like someone was opening the door every time you rolled over in bed and then it sounded like there was construction at 5am. The bed was comfortable but squeaked a lot.

Posted by on Sep 16, 2020

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Comment from Hotel Management

Sep 17, 2020 by Kait, Manager

Thank you for your recent stay at Tru by Hilton Pigeon Forge and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts We’re sorry to hear that you found the rooms to be noisy and appreciate you letting us know as we’re always striving to please our guests. Again, thank you for taking the time to help us make Tru by Hilton “Uniquely Tru,” and if we can be of any further assistance please let us know.

3 out of 5
The hotel itself was pretty nice. The staff was incredibly friendly and doing all they could with the restrictions due to Covid. The room, while nice, was A LOT smaller than it should have been for the price. And the bed, the bed was terrible. We couldn’t even sit down without it sounding like it was about to collapse under us.

Posted by on Aug 26, 2020

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Comment from Hotel Management

Aug 26, 2020 by Kait, Manager

Thank you for sharing your experience with us, Sarah! We're so glad you enjoyed our new hotel and stellar staff. We’re sorry to hear that our smaller room size was a problem. Tru is all about easy-going engagement, giving guests space to connect with others or simply relax alone in a large comfortable lobby. We strive to be grounded in value, so while our rooms are small, they were designed to maximize space with spacious bathrooms, efficient storage, tons of outlets and free, fast Wi-Fi to keep guests connected at all times. But, we understand that this may not work for everyone and appreciate you taking the time to share your thoughts with us as we’re always striving to please our guests.

5 out of 5
Very clean, friendly staff, great experience! Would highly recommend and will definitely stay here again. The roof top lounge was our favorite!

Posted by , from South Carolina on Aug 17, 2020

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Comment from Hotel Management

Aug 17, 2020 by Tatiana Cocic

Thank you for your time and response! We appreciate your feedback!

5 out of 5
I looked new. I liked the roof top lounging. That's all!!

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 20, 2019 by Kait S., Director of Sales

Thank you for the great review! We're so glad you enjoyed our fresh new hotel and exclusive roof-top Sky Deck. We TRU-ly appreciate your feedback and hope to welcome you back soon!

5 out of 5
Separate areas for groups to gather. Roof top area with couches and fireplace to view Pigeon Forge. We had a wonderful view in our room of the Ferris wheel and Pigeon Forge. Minimal furniture in room gave it a spacious feel. No carpet. Hardwood floor which made it feel clean. Breakfast was good. Plenty to eat. Not a fan of the chicken sausage. Waffles, “instant” eggs, cereals, milk, juice, oatmeal, hard boiled eggs, coffee, tea. Can’t remember everything. Staff friendly and helpful. Fridge in room small and no freezer. Plenty of plugins to charge devices. Would definitely stay there again.

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 3, 2019 by Kait Stoneburner, Sales Office

Thank you for the great review! We're so glad you enjoyed our fresh new hotel and stellar staff. We TRU-ly value your feedback and look forward to welcoming you back soon!

5 out of 5
Clean rooms. Good parking staff very friendly. Outdoor pool great for kids

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 21, 2019 by Kait Stoneburner, Sales Manager

Thank you for sharing your great experience! We're so glad you enjoyed our new hotel, stellar staff and outdoor Resort Pool. We Tru-ly value your feedback and look forward to seeing you again soon!

About the Tru by Hilton Pigeon Forge, TN

Location 2815 Teaster Lane, Pigeon Forge, TN 37863

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Tru by Hilton Pigeon Forge, TN offers its guests an indoor pool, an outdoor pool, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. You'll find a business center on site. A rooftop terrace, tour/ticket assistance, and a picnic area are also featured at the business-friendly Tru by Hilton Pigeon Forge, TN. Free self parking is available. A complete renovation of Tru by Hilton Pigeon Forge, TN was completed in 2018. Smoking is allowed in designated areas at this Pigeon Forge hotel.

  • 102 guestrooms or units
  • 5 levels
  • Built in 2018
  • Continental breakfast (free)
  • Deli
  • Terrace on the roof
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (57.8 km / 35.9 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Tru by Hilton Pigeon Forge, TN offers 102 accommodations with safes and designer toiletries. 55-inch LCD televisions come with premium satellite channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 7 AM to 10 AM.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • Pets: USD 35 per pet, per day
  • Weight limit: 100 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per day
  • Late check-out fee: USD 179 (subject to availability)
  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Pigeon Forge TN Hotel
  • Tru Hilton Pigeon Forge TN
  • Tru by Hilton Pigeon Forge TN
  • Tru by Hilton Pigeon Forge, TN Hotel
  • Tru by Hilton Pigeon Forge, TN Pigeon Forge
  • Tru by Hilton Pigeon Forge, TN Hotel Pigeon Forge

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.