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4.1 out of 5

"The property was beautiful, the water fun was greatly enjoyed by my family and the personal concierge was an amazing added touch!! I wish all hotels h ... " More

By a verified traveler on Tue 23 Mar 2021

Hotel Description

3.5-star family-friendly resort near Sevierville Convention Center, connected to the convention center

In entertainment district

At this Sevierville resort, you'll be within half a mile (1 km) of Sevierville Convention Center and 6 miles (10 km) of Tanger Outlets. WonderWorks and Titanic Museum are also within 6 miles (10 km).

Free water park, fitness center

Free water park access, 3 restaurants, and a lazy river are all featured at this smoke-free resort. Bring the family and enjoy the children's club, bowling alley, and kid-friendly dining. Relax with a drink at one of the 3 poolside bars and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 234 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, coffee/tea makers, and hair dryers are also available.

Standard Room, 1 King Bed with Sofa bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max
$120* Per night/room May 13 - May 14

Standard Room (2 Queen Beds with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 8 Max

Wilderness at the Smokies - Stone Hill Lodge ratings based on 57 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wilderness at the Smokies - Stone Hill Lodge

Everyone (26) Couples (1) Family (18)
5 out of 5
The property was beautiful, the water fun was greatly enjoyed by my family and the personal concierge was an amazing added touch!! I wish all hotels has this great service. It was very helpful. We loved our stay and would love to come back some day.

Posted by on Mar 23, 2021

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Comment from Hotel Management

Mar 24, 2021 by Wilderness Management

Hello! Thank you for your feedback! We’re happy to hear that you enjoyed your time here, and we look forward to having you with us again!

4 out of 5
The staff was very attentive and helpful. I liked the water park.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 24, 2021 by Wilderness Management

Hello! Thank you for your feedback! We’re happy to hear that you enjoyed your stay, and we hope to see you again soon!

5 out of 5
Hotel was lovely and the indoor Waterpark was amazing! We added 2 days to our trip to surprise our 5 year old who has been asking to go to the Waterpark since July. Got her reaction to finding out on video. She had an absolute blast. The arcade was pretty awesome too! A few firsts happened here for our little girl, we'll never forget. We will definitely come back for both indoor and outdoor parks in the future!

Posted by on Feb 5, 2021

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Comment from Hotel Management

Feb 5, 2021 by Wilderness Management

Hello! Thank you for your feedback! We're so happy to hear that you and your daughter had such a wonderful time! We can't wait to see you all again soon!

2 out of 5
I attempted to upgrade when I arrived, but was unable. That was acceptable. The front desk did however tell me I could have all of my party stay and then when it came to the morning of this reservation it turned out that was incorrect. It proved very hard on the small children it affected. :( Not ok. The "inside attractions" were below par as well. A number of things didn't work and every time you want to do a different thing you have to wait 4 minutes and even then it may not work with swiping your card. 4 minutes add up when you have 4 kids trying to play and have fun. Also, this is the age of covid and I opened my sleeper sofa and it had beads and cereal on it. Obviously hadn't been cleaned. This was an outrage and I was offered nothing except having someone come up and change the sheets. Deeply unsatisfied.

Posted by , from Knoxville on Feb 2, 2021

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Comment from Hotel Management

Feb 4, 2021 by Wilderness Management

Hi, Leah! Thank you for your feedback! We're very sorry about the issues you experienced during your stay. Please reach out to us at the resort so that we can work with you on a resolution.

3 out of 5

Posted by on Dec 30, 2020

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Comment from Hotel Management

Feb 4, 2021 by Wilderness Management

Hi, Tressie! Thank you for your feedback! We hope to see you again soon!

5 out of 5
We were in town for a UCA competition and the Stone Hill Lodge was the perfect place for us to stay!

Posted by , from Knoxville on Dec 7, 2020

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Comment from Hotel Management

Dec 7, 2020 by Wilderness Management

We appreciate your feedback and are happy that you enjoyed your stay! We hope to see you again soon! Thank you,

5 out of 5
The water park was fun and convenient to get to from the tram. I did not like the $15 locker that was on the floor. The seats throughout the indoor water park were all taken up by towels and tables were left dirty.

Posted by , from Indiana on Oct 26, 2020

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Comment from Hotel Management

Nov 12, 2020 by Wilderness Management

Hi, Sherry! Thank you for your feedback! We're so happy that you and your family enjoyed your stay! We look forward to seeing you all again! Thank you,

4 out of 5
We enjoyed the stay but didn’t realize Travelocity had put us in a sister hotel instead of the actual Wilderness Hotel connected to the water park and awesome extras. We missed out on the best part

Posted by , from Coalmont Tennessee on Oct 23, 2020

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Comment from Hotel Management

Dec 18, 2020 by Wilderness Management

Thank you for your feedback! We're sorry your stay didn't fully meet your expectations, and we hope to have you back so we can give you a more enjoyable experience. Thank you,

3 out of 5
The kids enjoyed it, but I wasn’t impressed with the property or the indoor water park for the price. It wasn’t very clean or updated.

Posted by , from Al on Oct 18, 2020

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4 out of 5

Posted by on Aug 17, 2020

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About the Wilderness at the Smokies - Stone Hill Lodge

Location 190 Gists Creek Road, Sevierville, TN 37876

Property Features

Wilderness at the Smokies - Stone Hill Lodge offers its guests a complimentary water park, a lazy river, and a waterslide. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 poolside bars and a bar/lounge. Public spaces have free WiFi. Event space at this resort measures 200000 square feet (18580 square meters) and includes a conference center. A children's pool, a seasonal outdoor pool, and a fitness center are also featured at the family-friendly Wilderness at the Smokies - Stone Hill Lodge. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available. This 3.5-star Sevierville resort is smoke free.

  • 234 guestrooms or units
  • 6 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars by the pool
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 2008
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Free water park access
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (64.1 km / 39.8 mi)
  • Parking: Free self parking

Room Amenities

Wilderness at the Smokies - Stone Hill Lodge offers 234 air-conditioned accommodations with safes and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sevierville resort provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

Hidden Trail Bar and Gril - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Thirsty Miner Restaurant - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Firefly Bar and Grill - Overlooking the pool, this family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park, a lazy river, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Miniature golf on site
  • Hiking/biking trails nearby
  • Ice skating on site
  • Golf lessons available nearby
  • Bowling alley on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Cash or credit card deposit required
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.04 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Shuttle service
  • Internet access
  • In-room coffee
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 49.95 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wilderness Smokies Hotel Sevierville
  • Wilderness Smokies Hotel
  • Wilderness Smokies Sevierville
  • Wilderness Smokies
  • Wilderness At The Smokies Hotel Sevierville
  • Wilderness Smokies Stone Hill Lodge Sevierville
  • Wilderness Smokies Stone Hill Lodge
  • Wilderness Smokies Stone Hill Sevierville
  • Wilderness Smokies Stone Hill
  • Wilderness at the Smokies Stone Hill Lodge
  • Wilderness at the Smokies - Stone Hill Lodge Resort
  • Wilderness at the Smokies - Stone Hill Lodge Sevierville
  • Wilderness at the Smokies - Stone Hill Lodge Resort Sevierville

You should know

  • The seasonal pool will open in April and close in September.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.