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"The buffet on-site had no food and the food service staff said it would be a while since there were a lot of people. This was after waiting 30 minutes ... " More

By a verified traveler on Mon 13 Jan 2020

Hotel Description

3.5-star family-friendly resort near Sevierville Convention Center, connected to the convention center

In entertainment district

At this Sevierville resort, you'll be within half a mile (1 km) of Sevierville Convention Center and 6 miles (10 km) of Tanger Outlets. WonderWorks and Titanic Museum are also within 6 miles (10 km).

Free water park, fitness center

Free water park access, 3 restaurants, and a lazy river are all featured at this smoke-free resort. Bring the family and enjoy the children's club, bowling alley, and kid-friendly dining. Relax with a drink at one of the 3 poolside bars and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 234 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, coffee/tea makers, and hair dryers are also available.

Standard Room, 1 King Bed with Sofa bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max
$100* Per night/room Apr 26 - Apr 27

Standard Room (2 Queen Beds with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 8 Max

Wilderness at the Smokies - Stone Hill Lodge ratings based on 45 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wilderness at the Smokies - Stone Hill Lodge

Everyone (21) Couples (1) Family (14)
5 out of 5

Posted by on Feb 21, 2020

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4 out of 5

Posted by on Feb 18, 2020

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4 out of 5
The buffet on-site had no food and the food service staff said it would be a while since there were a lot of people. This was after waiting 30 minutes for a table while there were numerous empty tables around. The management seemed clueless to why customers would expect food to be ready on the buffet.

Posted by on Jan 13, 2020

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2 out of 5
Checking in was Horrible ! Took over an hour just to check in not counting time standing in line to check in! First time visiting and wasn’t a good start.

Posted by on Jan 13, 2020

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4 out of 5

Posted by on Jan 6, 2020

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4 out of 5
A map of the property before and where stay would take place versus activities available at each would have helped me to choose the River Lodge instead of the Stone Hill Lodge

Posted by on Jan 4, 2020

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3 out of 5
The beds were so hard u couldnt sleep good. Everything else was good. We like splash country better but this good option fir winter.

Posted by on Jan 3, 2020

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5 out of 5
The facilities we're great and the staff were friendly and helpful. Some things could use updating - all the common area TV's were dark and needed to be replaced.

Posted by on Nov 4, 2019

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5 out of 5
Kids had a great time. Staff was very friendly. Rooms were nice. Water at the indoor park wasn’t quite as warm as expected. Great time.

Posted by on Oct 27, 2019

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2 out of 5
Water wilderness is amazing! Room had clothes in it from previous guests. No cups in coffee station. Missing towels. Food and toys on floor of room. Room dusty.

Posted by on Oct 18, 2019

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About the Wilderness at the Smokies - Stone Hill Lodge

Location 190 Gists Creek Road, Sevierville, TN 37876

Renovations + Closures

This property is closed from 24 March 2020 to 08 April 2020 (dates subject to change).

Property Features

Wilderness at the Smokies - Stone Hill Lodge offers its guests a complimentary water park, a lazy river, and a waterslide. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 poolside bars and a bar/lounge. Public spaces have free WiFi. Event space at this resort measures 200000 square feet (18580 square meters) and includes a conference center. A children's pool, a seasonal outdoor pool, and a fitness center are also featured at the family-friendly Wilderness at the Smokies - Stone Hill Lodge. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available. This 3.5-star Sevierville resort is smoke free.

  • 234 guestrooms or units
  • 6 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars by the pool
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 2008
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Free water park access
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (53.3 km / 33.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Wilderness at the Smokies - Stone Hill Lodge offers 234 air-conditioned accommodations with safes and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Hidden Trail Bar and Gril - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Thirsty Miner Restaurant - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Firefly Bar and Grill - Overlooking the pool, this family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park, a lazy river, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Miniature golf on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Bowling alley on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • Cash or credit card deposit required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.04 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Shuttle service
  • Internet access
  • In-room coffee
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Wilderness Smokies Hotel Sevierville
  • Wilderness Smokies Hotel
  • Wilderness Smokies Sevierville
  • Wilderness Smokies
  • Wilderness At The Smokies Hotel Sevierville
  • Wilderness Smokies Stone Hill Lodge Sevierville
  • Wilderness Smokies Stone Hill Lodge
  • Wilderness Smokies Stone Hill Sevierville
  • Wilderness Smokies Stone Hill
  • Wilderness at the Smokies Stone Hill Lodge
  • Wilderness at the Smokies - Stone Hill Lodge Resort
  • Wilderness at the Smokies - Stone Hill Lodge Sevierville
  • Wilderness at the Smokies - Stone Hill Lodge Resort Sevierville

You should know

  • The seasonal pool will open in April and close in September.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.