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"It took me over an hour to check in. Stood in line for 1 hour before someone could get to me. " More

By a verified traveler on Wed 14 Nov 2018

Hotel Description

Family-friendly 3-star hotel near Dollywood's Splash Country

City center stay

You'll find Dollywood's Splash Country and NASCAR SpeedPark Smoky Mountains within 3 miles (5 km) of this hotel. Smoky Mountain Opry and Sevierville Community Center and Civic Center are also within 3 miles (5 km).

2 outdoor pools

2 outdoor pools, 2 indoor pools, and a spa tub are all featured at this smoke-free hotel. Bring the family and enjoy the mini golf, children's pool, and playground. Enjoy the fitness center and perks like free self parking and free WiFi.

Free Internet, refrigerators

Featuring conveniences like washers/dryers and living rooms, the 558 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Dining areas, refrigerators, and microwaves are also available. Limited housekeeping is available.

Condo, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Condo, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Wyndham Smoky Mountains ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Club Wyndham Smoky Mountains

Everyone (3)
2 out of 5

Posted by on Dec 30, 2019

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Comment from Hotel Management

Feb 26, 2020 by T Mauter

Thank you for taking the time to rate your recent stay. While I wish you had a better experience, it is our guest's feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.

3 out of 5
It took me over an hour to check in. Stood in line for 1 hour before someone could get to me.

Posted by , from NC on Nov 14, 2018

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Comment from Hotel Management

Nov 24, 2018 by Tmauter

Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with your check in experience. What you experienced is not typical performance of our team. If you would not mind sharing the date and time of your check in, it will allow me to address this appropriately and ensure that it does not happen in the future. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of. Sincere Regards, Tammie Mauter General Manager – Resort Operations

5 out of 5

Great clean hotel!!!

Hotel was very accommodating!! We ending up having to move 2x. Once for booking issue, 2nd room repair, but the whole time they worked with us! Got us a better room than the one we started with. It is close to everything in Seiverville and 24 min from Gatlinburg! Will stay again!

Posted by , from Detroit on May 12, 2018

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4 out of 5

This hotel is very nice

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Hotel was very nice and grounds well kept. Not as good as it could be but it is a great place to stay in TN. I enjoyed the larger rooms kind of made you feel like you were at home.

Posted by , from Berea, KY, USA on Jun 1, 2012

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About the Club Wyndham Smoky Mountains

Location 308 Collier Drive, Sevierville, TN 37862

Property Features

Club Wyndham Smoky Mountains offers its guests 2 outdoor swimming pools and 2 indoor swimming pools along with a spa tub, a sauna, and a fitness center. WiFi and wired Internet are free in public spaces. A children's pool, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Club Wyndham Smoky Mountains. Free self parking is available. This 3-star Sevierville hotel is smoke free.

  • 558 guestrooms or units
  • 4 levels
  • 22 buildings
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 2
  • Number of outdoor pools - 2
  • Children's pool
  • Number of living rooms1
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: McGhee Tyson Airport (TYS) (54.6 km / 33.9 mi)
  • Parking: Free self parking

Room Amenities

Club Wyndham Smoky Mountains offers 558 accommodations with washers/dryers and safes. Accommodations offer separate living rooms. Televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on a limited basis.

  • Washer and dryer
  • Dining room
  • Living room
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Wheelchair accessible
  • Wardrobe or closet

Nearby Activities

2 outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Smoky Mountains Wyndham
  • Wyndham Smoky Mountains
  • Wyndham Smoky Mountains Condo
  • Wyndham Smoky Mountains Condo Sevierville
  • Wyndham Smoky Mountains Sevierville
  • Wyndham Smoky Mountains Hotel
  • Sevierville Wyndham
  • Wyndham Sevierville
  • Wyndham Smoky Mountains Hotel Sevierville
  • Wyndham Smoky Mountains
  • Club Wyndham Smoky Mountains Hotel
  • Club Wyndham Smoky Mountains Sevierville
  • Club Wyndham Smoky Mountains Hotel Sevierville
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.