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Overview of Hotel Genziana

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Desk, blackout drapes, free WiFi, linens
Desk, blackout drapes, free WiFi, linens
Desk, blackout drapes, free WiFi, linens
Desk, blackout drapes, free WiFi, linens
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast Available
  • Bar
  • Laundry
  • Room Service
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationVia Garibaldi3 min walk
    Popular LocationGenoa City Hall3 min walk
    Popular LocationPalazzo Rosso4 min walk
    AirportGenoa (GOA-Cristoforo Colombo)9 min drive

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About this area

Genoa

Located in Genoa, Hotel Genziana is in the city center and by the sea. National Ligurian Gallery at the Spinola Palace (Galleria Nazionale di Palazzo Spinola) and Chiossone Museum of Oriental Art (Museo d'Arte Orientale) are cultural highlights, and some of the area's notable landmarks include Piazza de Ferrari and Palazzo Ducale. Check out an event or a game at Luigi Ferraris Stadium, and consider making time for Aquarium of Genoa, a top attraction not to be missed. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Via Garibaldi - 3 min walk
  • Genoa City Hall - 3 min walk
  • Palazzo Rosso - 4 min walk
  • Cattedrale di San Lorenzo - 4 min walk
  • Old Port - 4 min walk

Getting around

  • Genoa Piazza Principe Station - 14 min walk
  • AirportCristoforo Colombo Airport (GOA) - 9 min drive

About this property

Hotel Genziana

Along with a bar/lounge, this smoke-free hotel has coffee/tea in a common area and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 13 rooms offer free WiFi, room service, and TVs. Other amenities available to guests include rainfall showerheads, showers, and desks.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional sanitization guidelines of Safe Hospitality National Protocol (Italy)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable

Due to COVID-19, some amenities and services are unavailable Wed, Sep 09 - Thu, Dec 31 (dates are subject to change):
Dining venue(s)

Property amenities

Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Parking nearby: EUR 18 per day

Food and drink

  • Local cuisine breakfast available for a fee daily 7:00 AM–10:00 AM: EUR 5.0 for adults and EUR 5.0 for children
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 27-inch TV

More

  • Desk
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Express check-in

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for EUR 25.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: EUR 5.0 for adults and EUR 5.0 for children (approximately)
  • Nearby parking fee: EUR 18 per day
  • Rollaway bed fee: EUR 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly)
2.9
5 - Excellent
17
4 - Good
57
3 - Okay
61
2 - Poor
37
1 - Terrible
36

3.1/5

Cleanliness

3.5/5

Staff & service

2.2/5

Amenities

2.7/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not advise anyone very bad, the only close location to the train station and the market, and everything else is creepy
Stayed 2 nights in Feb 2020

3/5 Okay

Sad face IconDisliked: Property conditions & facilities
Avoid
Located in an area frequented by prostitutes. Initially hard to locate. Hotel is still under refurbishment so holes in walls, dust, bare wires about. No air conditioning. No sink or toilet in the room, but a completely see through, non privacy shower. Grubby private bathroom was severaldoors down and my what was booked for. Once you dodge the hookers, you are close to either the aquarium or piazza Ducale. Not even a one star hotel currently. Would not recommend.
Stayed 1 night in Jul 2019

3/5 Okay

Good basic hotel - dodgy neighbourhood!
I have mixed feelings about our stay at this hotel. The good thing is that it`s in the city centre basically in 10 mins walking distance from everything. The front desk is open 0-24 so there is always someone there if you need anything. The rooms are very basic but clean, altough the shared bathroom could be in better condition. Towels and toiletries are given, the wifi is good. The receptionists speak mostly Italian but also a bit of English and they are friendly. Even though the location is convenient also a bit risky: looks like a very dodgy area of the city with prostitutes, drug addicts, thieves, loud noise and shouting during night. We were asked to leave the keys at the reception when we went anywhere - we were concerned to leave anything valuable in the room but also worried to bring it with ourselves as we didn`t feel safe on the streets (we have witnessed a theft and an ambulance call for an overdosed person...). So in summary, the hotel is good enough for a night but the area is clearly not the safest!
Stayed 1 night in Sep 2018

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never recommend it .
the stuff in hotel was not kind and had no energy to answer our question about city , really rude , is not any elevator at hotel and you should go by steps . the room was old , bed was horrible and noisy , not any air air conditioner at home and is really difficult to sleep at the night . i never recommend this hotel specially at the summer .
Stayed 1 night in Jul 2018

2/5 Poor

Happy face iconLiked: Cleanliness, staff & service
Hotel is in a good location as it only takes a few minutes to get to the centre however the streets surrounding the hotel get very dangerous in the evening, me and my boyfriend feared for our safety majorly and were almost robbed 2 minutes from the hotel. There is also a lot of noise throughout the night making it impossible to sleep as well as there being no ac.
Stayed 1 night in Jun 2018

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