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"A great place to stay while in Flagstaff. Friendly and helpful staff. Clean rooms. Rooms have a safe. Very quiet at night. We used their Jacuzzi in J ... " More

By a verified traveler on Sun 04 Feb 2018

Hotel Description

3.5-star hotel near Riordon Mansion

In historical district

Stay at this Flagstaff hotel and you'll be within half a mile (1 km) of Riordon Mansion and 2 miles (3 km) of Heritage Square. Flagstaff Symphony Orchestra and Northern Arizona University are also within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and free cooked-to-order breakfast each morning.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 119 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include sofa beds, living rooms, and refrigerators.

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 5 Max
$119* Per night/room Jan 29 - Jan 30

Suite, 2 Bedrooms, Allergy Friendly (Pure Wellness)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed with Sofa bed (2 Rooms)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Allergy Friendly (Pure Wellness)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, Multiple Beds, 2 Bathrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 2 Double Beds, Non Smoking (2 Rooms)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites Flagstaff ratings based on 42 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Flagstaff

Everyone (14) Family (1)
2 out of 5
Very old Embassy suites and very little charm. No trash cans for guests to use so the trash piles up in your room if you order out. The pool had not been working for some time and the front desk assured us it was heated at check in. No snow removal in the pool or hot tub area. The breakfast donuts were still frozen and the parking lot had trash all over it. Our room heater did not work well and had to use a portable heater. There were rips chair in the living room. Front desk staff were full of excuse and flat out lies.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 27, 2020 by John

Thank you for choosing to stay at the Embassy Suites Flagstaff and for providing your honest feedback on the Guest Satisfaction Survey. I would like to apologize for the service breakdown in our restaurant. Providing the highest quality of service is our goal, and I am sorry that we missed our opportunity with you. I will share your comments and experience with our entire food and beverage team (in an educational and constructive manner) to make sure we make the most of this learning opportunity.  Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Flagstaff.   Sincere Thanks Embassy Suites Flagstaff

4 out of 5
location was great, staff pleasant, breakfast was very good and attended cocktail reception for bit and was very good.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 9, 2019 by GE

Thank you for the review. We hope you will stay with us again in the future.

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by ksmith

Thank you for the feedback!

1 out of 5
I arrive love early by about ten minutes. Spoke with desk personnel. Was told he couldn’t find my reservation that I made 3 months prior. We tried the travelocity itinerary and confirmation numbers. We tried by name. Of course they were completely full. He said I could stay at another property and he would make the reservation but that was all. While he was doing that I got on my phone and called the Drury just down the block. They were more than accommodating and after I explained the circumstances even gave me a deal. My family went and checked in there and grabbed some dinner. When we arrived back to the Drury I received a call from a lady at the Embassy. She said they were calling because they had our reservation and had to let us know they had oversold and there was no room, she proceeded to tell me they would make a reservation at a sister property and it would be comped. I asked why they didn’t do this two hours ago when I was there and they turned me away acting like I didn’t have a reservation. She asked for the entire story, then simply told me if you need anything else then let us know in the future. I was ready to blame Travelocity for this issue; however, when I received an unsolicited phone call from the hotel staff that obviously had no idea I had already been there which demonstrated they had the reservation and had just bumped us out it became apparent who the culprit was.

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 24, 2019 by ksmith

Thank you for the feedback.

5 out of 5
Every employee I encountered acknowledged me with a smile or greeting. Our room was very clean and spacious for your family of five. We were impressed by hospitality, breakfast, and cocktail hour. Staff memebers were quick to pick up after people who left ridiculous messes after breakfast and cocktail hour. I witnessed rude guest and watched hotel staff respond politely and positively. I will be stay here for future Flagstaff visits.

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 18, 2019 by ksmith

Thank you for the feedback! We look forward to your next visit!

5 out of 5

Great property!!

Pros: Clean and quiet.
Cons: A/C could have been set cooler. But not to bad for January. We opened the window at night.
Location: Great dinner at 1899 Bar and Grill. Awesome dinner.
A great place to stay while in Flagstaff. Friendly and helpful staff. Clean rooms. Rooms have a safe. Very quiet at night. We used their Jacuzzi in January after a long drive. The breakfast offered was excellent. A omelet Chef, buffet, hot and plenty of coffee. Huge breakfast room with several staff and the manager was also present.

Posted by , from California on Feb 4, 2018

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Comment from Hotel Management

Feb 5, 2018 by ksmith

Thank you for the feed back Bridget! We look forward to your next visit!

2 out of 5

Not impressed!

Pros: The staff was very nice when I checked in.
Cons: No heat, uncomfortable bed. Overpriced!!!
For one of the most expensive hotels in Flagstaff, it was not a good experience. The heater never kicked on, only blew cold air, We froze in the room. The only thing that warmed the room the next morning!!! was my blow dryer.

Posted by on Oct 23, 2016

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Comment from Hotel Management

Oct 24, 2016 by Bill

Dear guest, Please accept my apologizes for the air conditioning issues in your guest room. Obviously this is very concerning to us. If possible please contact the hotel so that we can understand what room you stayed in. I would like to get this looked at as soon as possible. Yours in service, Bill

5 out of 5

Great rooms for a family of four

Very nice and close to a lot of activities around the Grand Canyon.

Posted by on Jul 20, 2016

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Comment from Hotel Management

by Bill

Thank you for your five star review. Yours in service, Bill

4 out of 5


Girls was not very welcoming and not very informative. I was a little early and was said to come back which was ok, I asked what she recommends we do around there, all she did was hand us a paper?????

Posted by on Jul 7, 2016

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Comment from Hotel Management

Jul 18, 2016 by Bill

Thank you for your review. I will get with all my desk staff to inform that that this not the service that we wish to provide. Please accept my apologizes for this attitude. yours in serivce,

4 out of 5

Nice hotel, very small bed.

Pros: It was what I expected.
Cons: Those beds are small.
Location: Wupatki National Monument, Walnut Canyon, Lowell Observatory, lots of restaurants
Good location, clean, very good breakfast. Beds were billed as Queens, but seemed really small.

Posted by , from Randolph, NJ on Apr 10, 2016

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Comment from Hotel Management

Apr 21, 2016 by Bill

Thank you for your review. I am glad to hear you enjoyed our breakfast. Sorry to hear you were not satisfied with the size of our beds. Hope you give us another try again soon,

Property Features

Embassy Suites Flagstaff offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 650 square feet (60 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a fireplace in the lobby are also featured at the business-friendly Embassy Suites Flagstaff. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Flagstaff hotel.

  • 119 guestrooms or units
  • 3 levels
  • 650 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1988
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Ski lift tickets
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge)


  • Airport: Flagstaff, AZ (FLG-Flagstaff Pulliam Field) (8.1 km / 5.1 mi)
  • Train station: Flagstaff Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Flagstaff offers 119 air-conditioned accommodations with safes and designer toiletries. Accommodations have separate living rooms and are furnished with double sofa beds and desks. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Flagstaff hotel provides complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Embassy Suites Flagstaff has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Hunting nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards
  • Number of children who can stay free - 3


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 7.00 per night (in/out privileges)
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Flagstaff
  • Embassy Suites Hotel Flagstaff
  • Flagstaff Embassy Suites
  • Embassy Suites Flagstaff Hotel Flagstaff
  • Embassy Suites Flagstaff Hotel
  • Embassy Suites Flagstaff Hotel
  • Embassy Suites Flagstaff Flagstaff
  • Embassy Suites Flagstaff Hotel Flagstaff

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Embassy Suites Flagstaff.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.