You'll find DeltaPlex Arena and Conference Center and Van Andel Arena within 3 miles (5 km) of this Grand Rapids hotel. Public Museum of Grand Rapids and Fish Ladder Park are also within 3 miles (5 km).
Renovated in 2017
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking and a free area shuttle.
Free WiFi, MP3 docks
The 162 guestrooms feature comforts like premium bedding and down comforters, while refrigerators and microwaves offer the conveniences of home. LCD TVs come with satellite channels, and other amenities include free WiFi and MP3 docks.
Dec 10, 2019 by Manager
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Dec 9, 2019 by Manager
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff. I hope that we will impress you with exemplary service during future visits.
Jun 9, 2019 by Manager
Thank you for taking the time to share. We appreciate your feedback regarding our view. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
May 29, 2019 by Manager
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our view and shuttle. We hope you will return so that we can provide you an even superior experience.
Apr 2, 2019 by Manager
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
Feb 4, 2019 by Manager
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
Oct 24, 2018 by Manager
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room and tv. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
Mar 21, 2018 by Brad GM
Thank you for sharing your experience with us. Please contact me at the hotel to discuss your stay in greater derail!
Feb 17, 2018 by Brad GM
Jennifer, Thank you for your review!. Regards,
The Grand River Hotel, Ascend Hotel Collection offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3200 square feet (297 square meters) and includes a conference center. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly The Grand River Hotel, Ascend Hotel Collection. An area shuttle within 3 miles and a shopping center shuttle are free. Self parking is free. A complete renovation of The Grand River Hotel, Ascend Hotel Collection was completed in April 2017. This 3-star Grand Rapids hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free RV, bus, truck parking
The Grand River Hotel, Ascend Hotel Collection offers 162 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
River Rock Restaurant - Overlooking the ocean, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
River Rock Lounge - Overlooking the ocean, this bar specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Guests under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.