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Wyndham Garden Grand Rapids Airport

3-star property
4495 28th St Se, Grand Rapids, MI 1-855-201-7819
2.8 out of 5
See all 24 travelocity Reviews

"No special likes or dislikes. The staff always works hard to get me a early check in " More

By a verified traveler on Mon 20 Jan 2020

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Hotel Description

3-star hotel in Kentwood

Kentwood stay

Your stay at this Kentwood hotel places you within 2 miles (3 km) of Patterson Ice Center and Orbit Room. Centerpointe Mall and MSA Fieldhouse are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$69* Per night/room Mar 26 - Mar 27

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms (Spacious)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Spacious)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Wyndham Garden Grand Rapids Airport ratings based on 24 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Wyndham Garden Grand Rapids Airport

Everyone (12) Couples (3) Family (6)
1 out of 5
Very dirty. Construction dust on table and carpet and no vacuum in sight. Stayed 3 nights and never had our room cleaned. Had to go to the front desk multiple times for towels and toilet paper. Carpet and furniture was excessively stained. Only clean thing in the room was the bedding.

Posted by on Sep 28, 2021

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2 out of 5
Black mold, bugs, filth. Absolutely disgusting

Posted by on Sep 21, 2021

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1 out of 5
DO NOT STAY HERE!! This was the worst hotel that I have ever stayed in. The room was dirty and disgusting. They did not have our room when they got there so the “upgraded” us to the Presidential Suite. There is no one that would agree that any President would ever stay there. I have stayed in Suites before and this was not ever close. There was black mold in the bathroom and bugs everywhere. There were red stains on the carpet that we were told was hair dye. The windows were broken and were taped together. When I called the front desk and told them there were bugs the acted like it was no big deal and said they can send someone up to spray (mind you I have two kids with me!!). There was a large spiders nest in the corner of the one closet with eggs. We were also told when we checked in that if we had a nice car to park on the side of the hotel, if no park around the back. There was a couple people on the parking lot doing drugs. They refused to accept our request for a refund since they “upgraded” us. They hallways were dirty and most of the doors to the rooms looked like they had been kicked in at some point. After 5 minutes in the room we left and went to another hotel. DO NOT STAY HERE!

Posted by on Aug 29, 2021

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1 out of 5
I liked the location, but I will never ever stay there again! I was bitten up by bed bugs!! So disgusting. I have 12 bites on my right arm alone!!

Posted by on Apr 19, 2021

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1 out of 5
This hotel is going downhill quickly. Upon arriving, garbage was strewn in the entryways and parking lot. The dumpster was visible and overflowing. The outside trash bins were overflowing. People were stacking excess trash beside the trash cans, The hallways smelled bad. The elevator smelled worse. The entryway that I was directed to was littered with hundreds of cigarette butts. There were cigarette butts on the inside stairways. Food (crackers) were broken and remained on the hallway carpet throughout my entire stay. Do the managers of this facility ever walk around and look for these things? In fairness, the main lobby and my room were clean. I've never seen a hotel like this. Now...not the hotel's fault...but the drunken guests returning to their rooms at 2:00 a.m. screaming in the hallways was less than desirable.

Posted by on Jul 19, 2020

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5 out of 5
No special likes or dislikes. The staff always works hard to get me a early check in

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 20, 2020 by Wyndham Gardens

We would like to thank you for your stay at our hotel. We appreciate you taking the time to provide feedback. We would love to see you as a guest in the future to assure a stay that exceeds your expectations. Thank you, Wyndham Garden Hotel

2 out of 5
It was filthy and none of the vending machines or bar was stocked. The machines were basically empty. The breakfast was cereal and doughnuts.. the worst motel breakfast ever. There were cups, glasses and trash all over the lobby not cleaned up overnight. Is anyone in charge?

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 13, 2020 by Wyndham Garden Hotel

We would like to apologize for your stay not meeting your expectations. Our new management is working hard to resolve issues and improve the quality of our hotel. We would love to see you as a guest in the future to assure a stay that exceeds your expectations. Thank you, Wyndham Garden Hotel

4 out of 5
Bleach stained carpet, mildew in the bathroom, general appearance was “ok”.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 5, 2020 by Wyndham Gardens

We would like to thank you for your stay at our hotel and for taking the time to provide positive feedback. We would love to see you as a guest in the future to assure a stay that exceeds our expectations. Thank You, Wyndham Garden Hotel

4 out of 5

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 25, 2019 by Wyndham Gardens

We would like to thank you for your stay at our hotel and for taking the time to provide feedback. Our new management team is working hard to resolve issues and improve the quality of our hotel. We would love to see you as a guest in the future to assure as stay that exceeds your expectations. Thank you, Wyndham Garden Hotel

4 out of 5
good location - spacious and clean rooms - with fresh towels EVERY day

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 17, 2019 by Wyndham Gardens

We would like to thank you for your stay at our hotel and for taking the time to provide feedback. We would love to see you as a guest in the future to assure a stay that exceeds your expectations. Thank you, Wyndham Garden Hotel

About the Wyndham Garden Grand Rapids Airport

Location 4495 28th St Se, Grand Rapids, MI 49512

Property Features

Wyndham Garden Grand Rapids Airport offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 850 square feet (79 square meters) and includes a conference center. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Wyndham Garden Grand Rapids Airport. Self parking is free. This 3-star Grand Rapids hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 3 levels
  • 850 sq ft of conference space
  • 79 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Wyndham Garden Grand Rapids Airport offers 126 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Garden Bar and Grille - This lobby lounge specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 5.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00–25.00 for adults, and USD 10.00–25.00 for children
  • Rollaway bed fee: USD 5.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wyndham Garden Grand Rapids Airport
  • Wyndham Garden Hotel Grand Rapids Airport
  • Wyndham Garden Grand Rapids Airport Hotel
  • Hotel Wyndham Garden Grand Rapids Airport Grand Rapids
  • Grand Rapids Wyndham Garden Grand Rapids Airport Hotel
  • Hotel Wyndham Garden Grand Rapids Airport
  • Wyndham Garden Grand Rapids Airport Grand Rapids
  • Wyndham Garden Hotel
  • Wyndham Garden
  • Wyndham Grand Rapids Airport
  • Wyndham Rapids Rapids
  • Wyndham Garden Grand Rapids Airport Hotel
  • Wyndham Garden Grand Rapids Airport Grand Rapids
  • Wyndham Garden Grand Rapids Airport Hotel Grand Rapids

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.