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4.0 out of 5

"Great skiing friendly staff " More

By a verified traveler on Sun 13 Feb 2022

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Hotel Description

3-star ski-in/ski-out hotel with 2 indoor pools

Near the slopes

A stay at this hotel places you within half a mile (1 km) of Rick Smith Golf Academy and 6 miles (10 km) of Otsego Golf Club. Otsego County Historical Museum and Otsego Memorial Hospital are also within 6 miles (10 km).

18-hole golf course

This smoke-free hotel features a golf course, ski-in/ski-out access, and a full-service spa. Enjoy the 2 indoor pools and perks like free self parking and a free ski shuttle. Enjoy the 2 spa tubs and outdoor pool, and unwind with a drink at the bar/lounge.

Deluxe Room (Inn)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$93* Per night/room Oct 26 - Oct 27

Room, 2 Queen Beds (Lodge)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed (Lodge)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room (Inn)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Treetops Resort ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Treetops Resort

Everyone (3) Couples (1) Family (3)
5 out of 5
Great skiing friendly staff

Posted by on Feb 13, 2022

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Comment from Hotel Management

Feb 17, 2022 by Guest Relations

Thank you for taking the time to write us a review!

5 out of 5
I liked the indoor and outdoor whirlpool.

Posted by on Nov 8, 2021

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Comment from Hotel Management

Nov 10, 2021 by Guest Relations

Thank you for reviewing Treetops Resort, we look forward to welcoming you back!

5 out of 5
Most workers we met were friendly and seemed genuinely interested that we were enjoying ourselves.

Posted by on Oct 11, 2021

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Comment from Hotel Management

Oct 15, 2021 by Guest Relations

Thank you for choosing to stay at Treetops Resort and for taking the time to give us your feedback. I was pleased to read your comments regarding how friendly and intentional our staff was. We take pride in making sure every guest has the best experience possible and we look forward to welcoming you back.

5 out of 5
My husband and I (a bi-racial couple) stayed here as a little getaway (mid-August Monday-Wednesday). Yes, we got a few looks of momentary shock - but, everyone was pleasant and inviting. Since we weren't there to golf, It couldn't have been more perfect! We literally had the whole resort to ourselves all day. We really enjoyed the hot tub, dry sauna, and pools at the Inn. Just a short walk (or even shorter drive and easy parking) to the lodge, we loved the peacefulness of the outdoor pool that connects to the inside pool. The hot tub outside was amazing! We went up to the sports bar at the top of the hill for dinner. The sunset view over the trees was worth catching! The patio was an extra bonus even though it's shared. One thing to consider - the rooms at the Inn do not have microwaves, but there is one in the lobby. This lobby doesn't have a desk attendant - just a small area to play cards or eat.

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 24, 2021 by Guest Relations

Thank you for choosing to stay at Treetops Resort and for taking the time to give us your feedback. We appreciate all of your comments regarding your stay. We are continuously working to improve for our guests and your comments will assist in the training and development of the resort.

5 out of 5
Price was very good and we enjoyed our stay

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 19, 2021 by Guest Relations

Thank you for reviewing Treetops Resort!

4 out of 5

Lovely setting

Pros: Large room, great internet and TV.
Cons: Could use some room updating
Location: Golf golf golf
Enjoyable stay. Food at the Legend was fantastic. Excellent views and large selection of golf courses nearby

Posted by on Sep 21, 2015

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2 out of 5
Pros: The outside property was beautiful.
Cons: All buildings, inside and outside need a lot of work.
This property needs a lot of attention outside and in the rooms!!The grounds were beautiful.

Posted by , from michigan on Aug 3, 2015

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3 out of 5

Needs total update!

This hotel has comfortable beds, but that is about all I can say good about it.  The rooms are in need of a total update.  Our door to the balcony had glass in it that was cloudy(seal gone bad).  The noise factor is bad also.  We could hear every sound outside and below our room.  They let people smoke cigarettes and cigars on the balconies and patios right outside their rooms which travels into surrounding rooms if your windows are open.  The sidewalks, stairs, and windows are falling apart.  The water pressure is bad and the water turns hot and cold on you in the shower.

Posted by , from Oakland, MI on Jul 29, 2013

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2 out of 5

Outdated decor. Resort fee.

Cons: No free Internet
Treetops was among the most expensive options in the area but we both need a good mattress so we opted to pay the difference. When we arrived we were charged a resort fee that I didn't recall being listed. I wasn't happy about it but paid it thinking at the least we would have wireless internet service. That did not prove to be the case. I'm not sure what amenities it was supposed to pay for. We discovered none. The room was outdated and shabby. There were water stains on the pictures on the wall, holes in the wall, a burned iron imprint on one of the chairs and the chairs did not match. The room was musty smelling and had a huge cobweb hanging over the bed. The coffee maker took at least 20 minutes to brew 4 cups of coffee. I assume that was because it needed to be cleaned. The only nice thing I can say is that the people we dealt with were nice and the rueben pizza from the sports grill was outstanding. This place obviously puts all its resources into the golf courses. Since we aren't golfers, I wouldn't pay to stay here again.

Posted by on Aug 14, 2012

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Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 25 to December 9:

  • One of the dining venues
  • Golf course
  • Swimming pool

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Dining venue(s)

Property Features

During the winter, enjoy onsite recreation like snow tubing, ice skating, and snowshoeing and return when the snow melts for a round of golf at the onsite golf course. After a day on the slopes, enjoy treatments at the full-service spa, a relaxing soak in one of the 2 spa tubs, and an invigorating swim in one of the 2 indoor swimming pools. For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at the hotel's bar. Along with a restaurant, there's a snack bar/deli on site. This ski hotel also offers an outdoor pool and a health club. Free self parking is available. A complete renovation of Treetops Resort was completed in August 2017. This 3-star Gaylord hotel is smoke free.

  • 195 guestrooms or units
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Game room or arcade
  • Outdoor picnic space
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 2
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Property shuttles: Free ski shuttle; area shuttle
  • Parking: Free self parking

Room Amenities

Treetops Resort offers 195 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Rooms open to patios. Televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Housekeeping is offered on request and change of towels can be requested. Rollaway/extra beds (surcharge) are also available.

  • Private patio
  • Television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 9:30 AM.

Treetops Resort has a restaurant serving dinner only.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 indoor swimming pools and 2 spa tubs are on site along with an outdoor pool. In addition to a seasonal outdoor pool, other recreational amenities include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Snowshoeing on site
  • Golf lessons on site
  • Golfing nearby
  • Golfing on site
  • Hiking/biking trails on site
  • Snowmobiling nearby
  • Mountain biking nearby
  • Ice skating on site
  • Downhill skiing nearby
  • Horse riding nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Snow tubing on site
  • Snow sports gear

Spa Services

Treetops Spa & Salon has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 5 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays


Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5–20 per person
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Treetops Gaylord
  • Treetops Resort
  • Treetops Resort Gaylord
  • Treetops Hotel Gaylord
  • Treetops Resort Hotel
  • Treetops Resort Gaylord
  • Treetops Resort Hotel Gaylord

You should know

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.