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3.1 out of 5
See all 12 travelocity Reviews

"The staff was very friendly. The kitchen did not have any of the items it was supposed to have " More

By a verified traveler on Sun 28 Apr 2019

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Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$81* Per night/room Apr 30 - May 1

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Select Suites Greenville Haywood Mall ratings based on 12 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Select Suites Greenville Haywood Mall

Everyone (10) Business (1) Couples (1)
1 out of 5

Posted by on Aug 2, 2021

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1 out of 5
I like the location,room was nice but the customer service guy was terrible@the ad lied about the indoor pool there was no pool@it was 2 big dogs in the room next to us, barking all night

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 3, 2020 by Hotel Management

Thank you for being our guest. Please accept our sincerest apologies for the wrong information our associate provided and we regret the disturbance caused due to the dog barking. We have taken note of your comments and have shared it with the appropriate teams so that we can be more diligent going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

5 out of 5

Posted by on Jul 15, 2019

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5 out of 5
The staff was very friendly. The kitchen did not have any of the items it was supposed to have

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by Hotel Management

Thank your comments online regarding your visit to Extended Stay America. It is a delight to know you were treated well by our staff and their friendly service made for a memorable experience. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management

2 out of 5
The room was not clean, I would not shower there, hair in the bathtub. No cup to rinse after brushing teeth. First time I have ever stayed in a place with no ice machine.

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 17, 2019 by Hotel Management

Thank youn for reviewing your stay. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

4 out of 5
Very clean and great staff. Would stay again. Close to everything you need or want to do

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 6, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We're happy to know you were impressed with our excellent associates and that our ideal location was perfect for your traveling needs. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

5 out of 5

Posted by on Mar 9, 2019

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Comment from Hotel Management

Apr 12, 2019 by Hotel Management

Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

3 out of 5
Sheets are dirty People playing loud music The smell of smoke knocked head off

Posted by on Jan 25, 2019

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Comment from Hotel Management

Jan 26, 2019 by Hotel Management

Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

4 out of 5

Posted by on Dec 10, 2018

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Comment from Hotel Management

Dec 11, 2018 by Hotel Management

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management

2 out of 5
No one was at front desk. I had to go up the stairs and dial 0 to announce my arrival and then continued to wait another 10 min Place looked run down on the inside. Many sketchy people wandering throughout the hotel.

Posted by on Jun 22, 2018

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Comment from Hotel Management

Jun 23, 2018 by Hotel Management

We apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

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