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5.0 out of 5

"I absolutely love this place. We’ve stayed three times so far. The grounds, the large suites, the boutique style, and the security are worth your in ... " More

By a verified traveler on Sun 26 Nov 2017

Hotel Description

Family-friendly 3.5-star aparthotel near Paseo Cayala

City center stay

Within a 10-minute walk of this Zona 10 aparthotel, you'll find Plaza Fontabella Shopping Center and Avenida La Reforma. Embassy of Canada and Oakland Mall are also within half a mile (1 km).

Family-friendly fun

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the 24-hour health club and perks like free valet parking and a free airport shuttle.

Free Internet, kitchens

The 30 soundproofed apartments offer free WiFi and free wired Internet, as well as 24-hour room service. Smart TVs come with cable channels, and other amenities include kitchens and living rooms.

Comfort Suite, 1 King Bed, Kitchen, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$125* Per night/room Apr 17 - Apr 18

Comfort Suite, 2 Bedrooms, Kitchen, Pool View

Bed Count 3 King Beds Maximum Occupancy 4 Max

Apart - Hotel Casa Serena ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Apart - Hotel Casa Serena

Everyone (1)
5 out of 5

Casa Serena lives up to the name!

I absolutely love this place. We’ve stayed three times so far. The grounds, the large suites, the boutique style, and the security are worth your investment. The staff is AMAZING - particularly Yoleman in the front desk and Gilda in the breakfast room. Yoleman made our stay very smooth while Gilda made sure we had special breakfast items like homemade tortillas and freshly made oatmeal. Serenity abounds during the day and most of the evening. Do make sure to close all your windows at night bc the hotel is an oasis in the middle of Zona Viva and from Wednesday to Saturday nights, you will hear the lively music from nearby restaurants and bars. The windows and drapes buffer the noise but if you are a light sleeper, make sure that you ask for an apartment on quieter side of the hotel. Regardless, this place is far better than any of the other options in a similar price range. Also, it is so convenient to park your car in a secured garage with guards. I’m a picky traveler and this is definitely my home away from home when in Guate. Highly recommend.

Posted by , from NY, NY on Nov 26, 2017

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Comment from Hotel Management

Nov 30, 2017 by ylucero

Mr. David, this is your home away from home, thank you for your good comments to our staff and facilities, we hope this is one of the many times we have it with us, you are part of the Casa Serena family, you are always be welcome.

Property Features

Apart - Hotel Casa Serena offers its guests an outdoor pool, a 24-hour health club, and a children's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Apart - Hotel Casa Serena. You'll have access to the outdoor pool at a partner property. A roundtrip airport shuttle is free (available on request). Free self parking and valet parking are available. Smoking is allowed in designated areas at this 3.5-star Guatemala City aparthotel.

  • 30 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Free self parking , Free valet parking


  • Airport: La Aurora Intl. Airport (GUA) (5.1 km / 3.2 mi)
  • Property shuttles: Free airport shuttle; area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Apart - Hotel Casa Serena offers 30 accommodations with safes and complimentary newspapers. Accommodations offer separate living rooms. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. This Guatemala City aparthotel provides complimentary wired and wireless Internet access. 50-inch Smart televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

  • In-room kitchen
  • Separate bedroom
  • Dining room
  • Living room
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Sound-insulated rooms
  • Ensuite bathroom

Food & Drink

Los Sanchez - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15 per pet, per day
  • Service animals are exempt from fees


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • UnionPay
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Casa Serena Guatemala City
  • Hotel Casa Serena
  • Casa Serena Guatemala City
  • Apart Hotel Casa Serena Guatemala City
  • Apart Hotel Casa Serena
  • Apart Casa Serena Guatemala City
  • Apart Casa Serena
  • Apart Casa Serena Guatemala C
  • Apart Casa Serena Aparthotel
  • Apart - Hotel Casa Serena Aparthotel
  • Apart - Hotel Casa Serena Guatemala City
  • Apart - Hotel Casa Serena Aparthotel Guatemala City

You should know

  • Apart - Hotel Casa Serena offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.