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4.3 out of 5

"Property is older and has some wear. Good location. " More

By a verified traveler on Tue 17 Sep 2019

Hotel Description

3.5-star hotel near Paseo Cayala

Close to airport

At this Zona 10 hotel, you'll be within a 5-minute walk of Avenida La Reforma and Plaza Fontabella Shopping Center. U.S. Embassy in Guatemala and The Village Shopping Center are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free buffet breakfast is served.

Free WiFi, LCD TVs

In addition to LCD TVs with digital channels, the 82 guestrooms offer free WiFi and minibars. Other amenities include room service, coffee/tea makers, and free bottled water.

Standard Room, Multiple Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$76* Per night/room Aug 7 - Aug 8

Standard Room, 1 King Bed, Non Smoking, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus Hotel Stofella ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Hotel Stofella

Everyone (5) Family (1)
5 out of 5

Posted by on Oct 7, 2019

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4 out of 5
Property is older and has some wear. Good location.

Posted by on Sep 17, 2019

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Comment from Hotel Management

Sep 17, 2019 by General Manager

Thanks for your comments. we are working on improvements soon we will have new areas for your comfort. hope you come back soon.

4 out of 5
everything was good but it had little to no parking!

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 11, 2019 by General Manager

Thanks for your comments they help us to improve our services. Hope you come back soon.

5 out of 5
Room was clean and quiet. I thought breakfast was good.

Posted by on Jan 13, 2019

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Comment from Hotel Management

Jan 14, 2019 by General Manager

Thanks for your comments hope you come back soon.

4 out of 5
Small rooms and bathrooms but overall comfortable. Friendly and helpful staff. Beautiful entrance.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 3, 2019 by General Manager

Thanks for your comments hope you come back soon.

5 out of 5
It was fabulous. In a great part of the city. After trekking around the country, this was perfect to grab a great nights sleep before catching our flight the next day.

Posted by on Jul 18, 2018

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Comment from Hotel Management

Jul 18, 2018 by General Manager

Thanks for your comments. Hope you come back soon.

5 out of 5

Excellent rooney for the value

Clean, comfortable, and in zone 10. The staff was very helpful and many spoke English. The complimentary breakfast was very good, the coffee excellent!

Posted by , from Georgia on May 7, 2017

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Comment from Hotel Management

May 23, 2017 by General Manager

thank you for your feedback we appreciate your comments. hope you come back soon.

5 out of 5

Great trip!

Trip was exactly as planed, no complications or delays on any kind!

Posted by , from California on Sep 22, 2013

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2 out of 5

Just paying for a name

Pros: Free Internet
We chose this hotel because of the location and expected more of the name. You can more than likely get twice the hotel by paying just $5-10 more and going to one of the other hotels in the area. At check in, the bathroom was locked, the TV did not work, and it was difficult to figure how to turn on the lights. There is no hotel shuttle service to or from the airport and breakfast starts too late to take advantage of if you are taking an early flight.

Posted by , from Colombia on Jul 15, 2011

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5 out of 5

convenient,

Pros: Close restaurants, Free Internet
fast, convenient,and quiet,except for nearby construction in February of 2011.

Posted by on Apr 13, 2011

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Plus Hotel Stofella. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Guatemala City hotel.

  • 82 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: La Aurora Intl. Airport (GUA) (4.3 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Hotel Stofella offers 82 air-conditioned accommodations with minibars and safes. 39-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast. An additional breakfast is available daily for a fee.

Trattoria Veneciana - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Pet Policy

  • Pets and service animals are not allowed at Best Western Plus Hotel Stofella

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GTQ 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Stofella Hotel Guatemala City
  • Hotel Stofella Guatemala
  • Plus Stofella Guatemala City
  • Best Western Plus Hotel Stofella Hotel
  • Best Western Plus Hotel Stofella Guatemala City
  • Best Western Plus Hotel Stofella Hotel Guatemala City

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.