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4.5 out of 5

"The only thing I didn’t like was that they didn’t have my receipt when left the hotel. " More

By a verified traveler on Tue 10 Mar 2020

Hotel Description

4-star hotel near Paseo Cayala

City center stay

At this Zona 10 hotel, you'll be within a 5-minute walk of Avenida La Reforma and Plaza Fontabella Shopping Center. The Village Shopping Center and Embassy of Canada are also within half a mile (1 km).

Renovated in 2016

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 8 conference rooms, free WiFi in public areas, and airport shuttle. Free parking, a grocery/convenience store, and a library are also offered.

Free wired Internet, comfy beds

In addition to flat-screen TVs with digital channels, the 172 guestrooms offer free wired Internet and pillowtop beds. Living rooms, 24-hour room service, and WiFi are also available. Change of towels is available on request.

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$75* Per night/room May 14 - May 15

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite king Ukey Smart

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking (VIP Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking (VIP Floor)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite doble Ukey Smart

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Clarion Suites Guatemala City ratings based on 16 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Clarion Suites Guatemala City

Everyone (7) Family (3)
5 out of 5

Posted by on Apr 8, 2021

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Comment from Hotel Management

Apr 18, 2021 by Revenue Manager

Thank you for your feedback, we are pleased your stay was comfortable. We will be waiting for your next stay.

5 out of 5

Posted by on Feb 10, 2021

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Comment from Hotel Management

Feb 21, 2021 by Revenue Manager

Gracias por compartir la experiencia de siu reciente estadia. Esperamos su pronta visita.

4 out of 5

Posted by on Mar 11, 2020

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Comment from Hotel Management

Mar 11, 2020 by Revenue Manager

Thank you to share your comments. We hope to see you soon.

5 out of 5
The only thing I didn’t like was that they didn’t have my receipt when left the hotel.

Posted by , from Maryland on Mar 10, 2020

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Comment from Hotel Management

Mar 10, 2020 by Revenue Manager

Thank you to share your comments we are glad your stay was comfortable. I would like to know if you refers to receipt of extra charges? because of receipt of lodging will be sent by Expedia.

5 out of 5
Security was excellent, rooms are clean and stuffs are very welcoming.

Posted by on Jan 24, 2020

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Comment from Hotel Management

Jan 27, 2020 by Revenue Manager

Thank you for taking the time to share your experience in our hotel. We hope to see you soon.

4 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 23, 2019 by Revenue Manager

Dear guest, thank you for your comments. We hope to see you soon.

3 out of 5
No air conditioning that works for the two days and asked if I would want to move in the middle of the night. Instead of fixing problem in the day

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 26, 2019 by Revenue Manager

Dear guest, thank you for taking time to share your comments, we will be working hard to improve in our facilities and service.

4 out of 5

Missing cleaning in the suite and undue charges

Pros: The friendliness of its staff
Cons: Cleaning and settlement at check out (took half an hour)
Location: It has a very good location. Near the Fontabella Shopping Center, place to visit.
The room was not neatly cleaned. There was dust on the furniture. The air conditioning also threw dust. For the second time they want to charge me for consumption in the room that I had not made.

Posted by , from PERU/LIMA/LIMA on Jul 30, 2018

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Comment from Hotel Management

Aug 3, 2018 by Ale

Thank you for taking the time and share your comments with us. We send our apologies, we keep working to give a good service. We hope you can visit us again.

5 out of 5

Our favorite hotel in Guatemala City

We stayed at several different hotels during the month we were in Guatemala. Clarion Suites was by far our favorite. Clean, lots of space, friendly staff. The food was good and the location was also great. Very happy here.

Posted by , from poughkeepsie ny on Jun 21, 2016

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Comment from Hotel Management

Dec 30, 2016 by Alejandra Samayoa

Thank you for your comments. We are glad you had a pleasant stay in our hotel. We hope to see you soon. Best Regards,

5 out of 5

The Good and the Bad

The staff were fabulous! Courteous, helpful, and very responsive to any needs. The room was beautifully clean, a little bit on the old fashioned side, but no complaints from me. Nearby is a Chilis and a couple of more expensive restaurants, as well as a little tienda (very reasonable) with some essentials. It is a safe area, and the hotel has a complimentary airport shuttle. There is also a store in the hotel with other basics, and a business center with someone on staff to assist with copies and such. A great stay, a great price, and a great experience.

Posted by on Apr 19, 2016

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Comment from Hotel Management

May 22, 2016 by Alejandra Samayoa

Dear guest, We thank you for every detail that you give about your stay. For us is very important that our guest stay and feel confident and also that you like staying with us. We are still in renovation, but hope in your next visit you can see the changes. We will share your comment with our personnel. Thank you.

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1044 square feet (97 square meters) and includes a conference center. An airport shuttle during limited hours is available for a fee. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Clarion Suites Guatemala City. The hotel can provide concierge services and wedding services. Free valet parking is available. A complete renovation of Clarion Suites Guatemala City was completed in April 2016. This 4-star Guatemala City hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 17 levels
  • 1044 sq ft of conference space
  • 97 sq m of conference space
  • Built in 1995
  • Dining venue
  • Bar or lounge
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: La Aurora Intl. Airport (GUA) (4.3 km / 2.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Clarion Suites Guatemala City offers 172 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate living rooms. Beds feature pillowtop mattresses. Flat-screen televisions come with premium digital channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Bathtub
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.

La Poza - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

El Catrin - This bar serves lunch and dinner. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Clarion Suites Guatemala City

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - a

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is a. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Car recommended
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • State tax ID - a
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between GTQ 50.00 and GTQ 100.00 for adults, GTQ 50.00 and GTQ 100.00 for children (approximately)
  • Fee for in-room wireless Internet: GTQ 0 per stay (rates may vary)
  • Early check-in fee: GTQ 231.00 (subject to availability)
  • Late check-out fee: GTQ 231.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Suites Guatemala City
  • Clarion Suites Hotel Guatemala City
  • Clarion Guatemala City
  • Clarion Hotel Guatemala City
  • Clarion Suites Guatemala City Hotel Guatemala City
  • Guatemala City Clarion
  • Clarion Suites Guatemala City Hotel
  • Clarion Suites Guatemala City Hotel
  • Clarion Suites Guatemala City Guatemala City
  • Clarion Suites Guatemala City Hotel Guatemala City

You should know

  • Clarion Suites Guatemala City offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.