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4.2 out of 5

"Meets or exceeds all my expectations . Staff very helpful and accommodating. " More

By a verified traveler on Sun 11 Aug 2019

Hotel Description

4.5-star luxury hotel near Kaminaljuyu, connected to a shopping center

In shopping district

Your stay at this Zona 11 hotel places you within 3 miles (5 km) of Kaminaljuyu and National Museum of Archaeology and Ethnology. National Museum of Modern Art and La Aurora Zoo are also within 3 miles (5 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Bring the family and enjoy the bowling alley, children's pool, and kid-friendly dining. Enjoy the fitness center and perks like free self parking and free WiFi.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 205 guestrooms offer free WiFi and room service. Other amenities include premium bedding, rainfall showerheads, and coffee/tea makers.

Deluxe King- European Plan - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$113* Per night/room May 3 - May 4

Master Suite Continental Breakfast

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Twin Room Continental Breakfast

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal King Room Continental Breakfast

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite Continental Breakfast

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin- European Plan - Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Grand Tikal Futura Hotel ratings based on 23 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Tikal Futura Hotel

Everyone (8) Family (4)
5 out of 5
Meets or exceeds all my expectations . Staff very helpful and accommodating.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 26, 2019 by Alexis Juarez

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Commodity and beautiful spaces, cortesy of the staff

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 8, 2019 by Alexis Juarez

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Excellent!! cleanliness, ample room with good amenities, excellet staff and courteous. Hibiscus Restaurant great quality food.  Pool and SPA first class standard

Posted by , from EL SALVADOR on Jun 11, 2019

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Comment from Hotel Management

Jul 19, 2019 by Alexis Juarez Front Desk Manager

Thank you for your kind comments. I will be sure to let our staff know how much of animpact they made on your experience. We are always pleased to be your second home when you're at the area.

3 out of 5
Front desk service was not very friendly specially when ask questions during staying.

Posted by on May 14, 2019

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5 out of 5
I had a very pleasent experience. The onsite restaurant has delicious food. The room was very nice and roomy.

Posted by on Apr 30, 2019

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4 out of 5
Everythin ok. My family and I. We were happy Durango the time in the hotel.

Posted by on Apr 19, 2019

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1 out of 5
Close to Miraflores Mall. Advertised as a 5star hotel. IT IS NOT. Staff are rude and inattentive. A 5star hotel treats guests as 5star guests. Staff at this hotel need much training in guest relations. I have stayed at this hotel many nights during the past 7 years. At one time it was a great hotel. It lacks that greatness at this time. Recommendation: Bypass this hotel and book the many great hotels in the Vive Zone.

Posted by on Mar 2, 2019

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Comment from Hotel Management

Mar 6, 2019 by Grand Tikal Futura Hotel

Dear guest, Thank you very much for sharing your comment, your feedback is very important to us and helps us to improve our service. We will take your comments into consideration to avoid future inconveniences. Sincerely,

1 out of 5
I Stayed at this hotel on December 29 to 31. And my first complain was when I check the bed sheets were not changed and I am very upset My second complain was on December 30th I ordered something to eat and they never took me the order. And the last one the room was close from the stairs and every 5 min the door slam very hard I can sleeping well in this hotel. I do not plan to stay in this hotel anymorel.

Posted by on Jan 8, 2019

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Comment from Hotel Management

Jan 10, 2019 by Grand Tikal Futura Hotel

Thanks for your honest opinion. We have sent your comments to the affected personnel. We apologize for this bad experience. It is very disappointing to hear what happened, but we hope you give us another opportunity to show you that we have improved. Please, let us know if you want to deal with the issue personally.

5 out of 5

fantastic hotel by airport

Pros: friend
Cons: It would be nice if the dining room was more comfy instead of looking like a cafeteria because the food is great
Location: just stayed here as an airport hotel
I was so surprised with the elegance of this hotel. The spa is fantastic with steam, sauna and a full sized swimming pool with hot tubs. Very nicely designed. We felt like we were at a high end spa. The food is great too. The rooms were spacious and very quiet. The hotel is close to the airport so we were able to get the 4:30am shuttle for our international flight. I highly recommend this hotel. You won't be disappointed.

Posted by , from Oregon on Feb 14, 2018

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Comment from Hotel Management

Mar 26, 2018 by Pablo

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

1 out of 5

Not What Anyone Expects From a 4-5 Star Hotel

Pros: I liked the fact that it had a shopping center underneath and next door to it.
Cons: Staff had that minimum wage attitude. The moment they saw their tips potentially gone, because you might be upset, they seem to no longer care much.
Location: Very good location, plenty of restaurants, stores, Walmart, and shopping centers.
The hotel room had a leak coming from the ceiling. I tried contacting Reception over the phone. No answer. Finally after 4 hours, they did answer the phone (I was simply tired and did not want to go all the way down to the lobby). They immediately moved me to a different room (this one facing the ugly back of a building), and now with a less elegant bathroom. Because the move was unexpected (as they suggested they might fix the leak on the spot), I forgot to bring with me some gifts I had purchased. Left them inside the furniture the TV set sits on. I remembered about the gifts 24 hours after having been moved. I kindly requested the gifts be brought to me. They immediately claimed to have found nothing inside the room I had been moved from, and that I must be mistaken. They claimed that they room had already been given to a new guest. It took much persistence and showing them that I would not take no for an answer, as to the lost gifts, for them to finally find the gifts. The staff was not rude, but they were impolite and passively rude. The staff guy who came to help me move to the new room, came without any equipment to carry the bags. He was a bit rude, and arrogant. The key card failed many times. They claim it was due to friction between the key card and other cards inside my wallet. I never, once, put it inside my wallet. But they insisted this was the issue. The staff simply did not seek to satisfy me. I had a leak in my room and their behavior was rude and arrogant

Posted by , from Los Angeles on May 11, 2016

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Property Features

Grand Tikal Futura Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 193677 square feet (17993 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Grand Tikal Futura Hotel. A shuttle from the airport to the hotel (available on request) is available for a fee. Free self parking is available. This 4.5-star Guatemala City hotel is smoke free.

  • 205 guestrooms or units
  • 11 levels
  • 4 buildings
  • 193677 sq ft of conference space
  • 17993 sq m of conference space
  • Built in 1996
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Bowling alley on site
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Guatemala City (GUA-La Aurora Intl.) (6.4 km / 3.9 mi)
  • Property shuttles: Airport pick-up
  • Parking: Free self parking

Room Amenities

Grand Tikal Futura Hotel offers 205 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 32-inch LED televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and refrigerators can be requested.

  • In-room dining
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Hibiscus Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Eleven Bar - This bar specializes in regional cuisine and serves light fare only. Happy hour is offered. Open select days.

Room service is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Racquetball/squash on site
  • Fitness classes on site
  • Rock climbing nearby
  • Bowling alley on site

Spa Services

Natura Gym + Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Manicures and pedicures
  • Facial treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available on request from 7:00 AM to 5:00 PM. Fees may apply. Contact the property in advance to make arrangements.

This property requires valid identification for all guests at check-in, regardless of age.

Per property policy, minors younger than 18 who are not accompanied by their parents should present a notarized permission to travel letter from both parents as well as copies of their ID at check-in. Additional check-in policies may apply.

For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 7:00 AM to 5:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GTQ 245.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Tikal Futura Hotel

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests paying in cash must pay a refundable $100 deposit at check-in.

This hotel will place an authorization for the reservation for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No pets or service animals allowed
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GTQ 170.00 for adults and GTQ 85.00 for children (approximately)
  • Fee for in-room wireless Internet: GTQ 0.00 per stay (rates may vary)
  • Airport shuttle fee: GTQ 80 per person
  • Airport shuttle fee per child: GTQ 0 (up to 12 years old)
  • Early check-in fee: GTQ 482.00 (subject to availability)
  • Late check-out fee: GTQ 290.00 (subject to availability)
  • Rollaway bed fee: GTQ 245.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Tikal Futura
  • Grand Tikal
  • Grand Tikal Futura
  • Grand Tikal Futura Guatemala City
  • Grand Tikal Futura Hotel
  • Grand Tikal Futura Hotel Guatemala City
  • Grand Tikal Hotel
  • Hotel Grand Tikal
  • Hotel Tikal Futura
  • Tikal Futura
  • Grand Tikal Futura Hotel Guatemala/Guatemala City
  • Hotel Grand Tikal Futura
  • Grand Tikal Futura Hotel Hotel
  • Grand Tikal Futura Hotel Guatemala City
  • Grand Tikal Futura Hotel Hotel Guatemala City

You should know

  • Grand Tikal Futura Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at Grand Tikal Futura Hotel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.