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4.0 out of 5

"Security was not so secure, price not to my expectation as the place a little to old and comparison to other hotels in price. " More

By a verified traveler on Fri 24 Jan 2020

Hotel Description

Family-friendly 4-star hotel near Paseo Cayala

Close to airport

At this Zona 10 hotel, you'll be within a 5-minute walk of Avenida La Reforma and Union Church of Guatemala. U.S. Embassy in Guatemala and Plaza Fontabella Shopping Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour health club, and a bar/lounge. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the spa tub and perks like free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 146 guestrooms also offer free WiFi and pillowtop beds. Other amenities include sofa beds, refrigerators, and Smart TVs with cable channels.

Studio Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$66* Per night/room May 30 - May 31

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Studio Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking (2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Premium Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Radisson Hotel And Suites Guatemala City ratings based on 15 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Radisson Hotel And Suites Guatemala City

Everyone (7) Family (1)
3 out of 5
Security was not so secure, price not to my expectation as the place a little to old and comparison to other hotels in price.

Posted by on Jan 24, 2020

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Comment from Hotel Management

Jan 31, 2020 by General Manager

Hello Anoymous, Thanks for staying with us. We are really sorry that you didn´t felt secure in our hotel. We have security cameras all over the place and we also have securitiy staff. Our hotel is always trying to improve, so will be renovate our room in the near future. We hope you can give us a second chance. Best regards,

1 out of 5
Two words: bed bugs,This was my worst hotel experience ever,really it was an horrible experience,ugly rooms with “a view” to a wall that is,wake up from a nice nap to a wet bed due to a drip coming from the ceiling, being on the 5th floor on a high rise I don’t think it was from the rain....actually I don’t want to think at all what it was, phones will not dial to in room dinning,”safe” for your valuables was unsafe and in deplorable conditions,a single 12 once bottle of water at room temperature, ugly dark color carpet....but the worst wake up next day with bites in my arms,will not stay on this place ever, expend a little extra and stay at the Hyatt or the Mercur or Barcelo,but stay away from this dirty place,staff was really friendly,tha is it. Bad Bad experience.

Posted by , from Chicago on Oct 20, 2018

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Comment from Hotel Management

Dec 15, 2018 by Rosario Soler

Estimado Luis, Gracias por tomarse el tiempo para compartir sus comentarios. Lamentamos que no esté satisfecho con su estancia. Nos tomamos el tiempo para escuchar sus comentarios constructivos y así poder mejorar constantemente nuestros servicios. Daremos seguimiento a su problema expuesto. Atentamente,

5 out of 5
Very nice staff and breakfast was really good. Close to airport and downtown

Posted by on Nov 28, 2017

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Comment from Hotel Management

Dec 6, 2017 by Guest Relations Manager

Thank you for taking the time to write a review of your recent stay. We are delighted to read that you enjoyed our breakfast and Yes I Can! service and hope you come back soon.

4 out of 5

Great service

Friendly staff service front desk bell staff shuttle drivers

Posted by on Oct 15, 2017

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Comment from Hotel Management

Oct 17, 2017 by .

Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5 out of 5

lovely stay

Pros: the staff, cleanliness, privacy, location
Cons: hurry with construction
Location: Hooters, hard rock hotel, the mall ,pipas bar (hookah bar)
I loved my stay at this hotel the only down side was the construction in the hotel, the room was beautiful my husband and i loved our stay we will definitely stay here again the staff is and was very helpful, my husband especially loved the complimentary lemonade, thank you Radisson for making me feel like home.

Posted by , from BROOKLYN on Aug 26, 2016

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Comment from Hotel Management

Aug 31, 2016 by General Manager

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your overall experience and we feel honored you call us home. Please come back soon!

2 out of 5

Harassed by employees

I visited family, one of my cousins who lives in Guatemala stayed with me one night. They wanted to charged me for my whole stay at this place for an extra person even though i told them she would stay only one night. A different night another cousin stayed with me, even though they were charging me 25 bucks an hour they chased me down to the elevator and told me to go to the front desk. Heck, I live in Las Vegas and not even the most expensive hotels will harass you like this. If you are visiting family don't stay here because if they visit you, you wi get harassed. We ate almost everyday here and spent a lot of money at this hotel. I would not be staying at this hotel again.

Posted by , from Las Vegas, NV on Jul 24, 2016

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Comment from Hotel Management

by General Manager

Dear Guest, Thank you for your comments of your recent stay in Guatemala City, we apologize for any inconvenience caused. As part of Carlson Rezidor group we settle some policies for our guests security. It is unfortunate when situations like this arise. We hope you will consider us again when you are in the area.

4 out of 5

Nice hotel, good view

Pros: Location, price, clean, friendly,
Cons: The check in area was better and more friendly looking before the renovation.
Location: There are some nice restaurants in the area and shops for the last minute gifts.
Stayed overnight waiting to fly out on Sat. Recently remodeled, much needed. Friendly staff, quick check in and very nice driver to airport, Reuben I think. Good view of downtown including airport. Currently, they are installing a spa on the top floor. This is my third stay and would do it again.

Posted by , from Indiana on Dec 18, 2015

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Comment from Hotel Management

Jul 20, 2016 by General Manager

Thank you for writing a comment of your recent stay we are delighted to read that you enjoyed our location, price, service. And we also thank you for the comments about our checking in area... we've had some major changes now, we hope to see you soon!

5 out of 5

Exceptional value. Couldn't have been better..

Pros: Quiet
Airport pickup late nite was prompt and comfortable. Great room and view, best price.

Posted by , from eugene, oregon on Feb 3, 2011

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5 out of 5

Excellent

I was at this hotel on 8/2010 for 2 weeks. I must say that it is a great hotel, great service- better than the US, great food and the staff was excellent. I am going back in November 2010

Posted by on Nov 3, 2010

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5 out of 5

Nice stay

We checked into the family floor for the 1st night. The smell was unpleasant and a party next dor was somewhat loud. However, we were able to move to another room that was fantastic, larger and at no additional cost. The staff was fantastic ! We were able to get great advice and they moed all of our belongings to the new room. I highly recommend the in room massage. How can you beat 1 one hour massage fr $35 ? We have two more trips to Guatemala on the itinerary. We will definitely use the Raddison again.

Posted by on May 8, 2008

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About the Radisson Hotel And Suites Guatemala City

Location 1a Avenida 12-46 Zona 10, Guatemala City, Guatemala 1010

Renovations + Closures

This property is closed from September 28 2020 to January 3 2021 (dates subject to change).

The following facilities are closed seasonally each year. They will be closed from January 21 to February 28:

  • Fitness facilities
  • Spa tub

Property Features

Radisson Hotel And Suites Guatemala City offers its guests a 24-hour health club and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 38298 square feet (3558 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Radisson Hotel And Suites Guatemala City. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 4-star Guatemala City hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 18 levels
  • 38298 sq ft of conference space
  • 3558 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: La Aurora Intl. Airport (GUA) (3.9 km / 2.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Radisson Hotel And Suites Guatemala City offers 146 accommodations with safes and complimentary bottled water. Accommodations are furnished with sofa beds and desks. Pillowtop beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 55-inch Smart televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • Deep soaking tub
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

El Huerto Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Eat and Drink Bar/Lounge - This bar serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club and a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for GTQ 165.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GTQ 88.00 per person (approximately)
  • Airport shuttle fee: GTQ 81 per person (one-way)
  • Airport shuttle fee per child: GTQ 0 (one-way), (up to 12 years old)
  • Self parking fee: GTQ 50.00 per day
  • Rollaway bed fee: GTQ 165.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Radisson Guatemala City
  • Radisson Hotel Guatemala City
  • Radisson Suites Guatemala City
  • Radisson Hotel And Suites Guatemala City Hotel
  • Radisson Hotel And Suites Guatemala City Guatemala City
  • Radisson Hotel And Suites Guatemala City Hotel Guatemala City

You should know

  • Radisson Hotel And Suites Guatemala City offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.