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4.0 out of 5

"Family friendly! Pool area is amazing and has a floor for kids and adults to play games. " More

By a verified traveler on Fri 28 Jul 2023

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Hotel Description

Family-friendly 4-star hotel near Artisan Market

Central Guayaquil getaway

With a stay at this Downtown Guayaquil hotel, you'll be steps from Guayaquil Metropolitan Cathedral and Seminario Park. Municipal Palace and Malecon 2000 are also within half a mile (1 km).

Renovated in 2019

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Bring the family and enjoy the children's pool, arcade/game room, and kid-friendly dining. Enjoy the gym and free perks like buffet breakfast and valet parking.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$90* Per night/room Apr 21 - Apr 22

Standard Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Hotel Guayaquil, Ascend Hotel Collection ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel Guayaquil, Ascend Hotel Collection

Everyone (1) Couples (1) Family (2)
5 out of 5
Family friendly! Pool area is amazing and has a floor for kids and adults to play games.

Posted by on Jul 28, 2023

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Comment from Hotel Management

Jul 29, 2023 by Jorge Bernous G. - Jefe de Operaciones

Dear Jesy, We appreciate your rating and look forward to your next visit! Cordially,

5 out of 5
We stayed for a week in this hotel. The staff were extremely friendly and helpful. The rooms were very clean and lots of hot water! The restaurant in the hotel was amazing. Breakfast was included with the room, hot food, fruit, yogurt, bread, juice, coffee and cereal were included on this buffet. There was a lunch buffet that was amazing for purchase everyday as well. I would highly recommend this hotel. The location is good and even with a room on the street was very quiet. Loved this place.

Posted by on Jan 18, 2023

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Comment from Hotel Management

Jan 18, 2023 by Jorge Bernous G - Lobby Manager

Dear Anette, Thank you for your amazing review, we are very happy to know that you enjoyed your stay with us, we hope to see you again in your next visit. Have a great dayWarmest personal regards,

5 out of 5

Posted by on Sep 25, 2022

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Comment from Hotel Management

Mar 11, 2023 by Jorge Bernous G - Lobby Manager

Dear GuestWe are pleased to receive your feedback and rate. We do hope we have another chance to welcome you.Best Regards,

1 out of 5
pedi dos camas de dos plazas para hospedaje de 4 personas y al llegar nunca me atendieron. el trato fue muy desagradable y con poca amabilidad. Yo estos en N.Y. la habitación era para mi familia pero no me dieron comodidad. El desayuno no satisfecho.

Posted by on Sep 23, 2021

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Comment from Hotel Management

Sep 25, 2021 by Paola De La Torre - Jefe de Recepción

Agradecemos por escribir una reseña sobre su reciente estadía en Grand Hotel Guayaquil. En nuestro Hotel nos tomamos muy en serio los comentarios de todos nuestros huéspedes y cada uno de ellos nos permite siempre tomar acciones de mejora continua para brindar el mejor de los servicios. Fue un honor recibirle en nuestro Hotel y esperamos nos de la oportunidad de tenerle nuevamente en un futuro no tan lejano. Atentamente,

About the Grand Hotel Guayaquil, Ascend Hotel Collection

Location Boyaca 1615, Guayaquil, Guayas

Property Features

Grand Hotel Guayaquil, Ascend Hotel Collection offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business center, 7 meeting rooms, and coworking spaces are available. Event space at this hotel measures 9149 square feet (850 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Grand Hotel Guayaquil, Ascend Hotel Collection. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Self parking and valet parking are free. A complete renovation of Grand Hotel Guayaquil, Ascend Hotel Collection was completed in October 2019. This 4-star Guayaquil hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 5 levels
  • 9149 sq ft of conference space
  • 850 sq m of conference space
  • Built in 1976
  • Buffet breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport drop-off
  • Parking: Free valet parking and self parking

Room Amenities

Grand Hotel Guayaquil, Ascend Hotel Collection offers 181 air-conditioned accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Minibar
  • Coffee maker
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

La pepa de oro - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

La Tortuga - This bar specializes in international cuisine and serves dinner only. Open daily.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Racquetball/squash on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Grand Hotel Guayaquil, Ascend Hotel Collection offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking and access to the heated pool

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking and access to the heated pool. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Heated pool access (reservations required)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 5 per vehicle (maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Guayaquil
  • Grand Guayaquil
  • Guayaquil, Ascend Collection
  • Grand Hotel Guayaquil, Ascend Hotel Collection Hotel
  • Grand Hotel Guayaquil an Ascend Hotel Collection Member
  • Grand Hotel Guayaquil, Ascend Hotel Collection Guayaquil
  • Grand Hotel Guayaquil, Ascend Hotel Collection Hotel Guayaquil

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.