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JW Marriott Hotel Hangzhou

5.0 star property
5-star luxury hotel near Hangzhou Opera, connected to a shopping center

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Photo gallery for JW Marriott Hotel Hangzhou

Terrace/patio
Indoor pool
Exterior
Premium bedding, minibar, in-room safe, desk
4 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Reviews
9.0

Wonderful

Popular amenities

  • Breakfast available
  • PoolPoolPool
  • Air conditioningAir conditioningAir conditioning
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping

Check out the area

Map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006
  • Popular LocationHangzhou Tower Shopping Mall15 min walk
  • Popular LocationWulin Square18 min walk
  • Popular LocationWest Lake2 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)35 min drive

Room options

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | 42-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 Bedroom

  • 883 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Lake View

  • 560 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Lake View

  • 409 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Double Beds, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premier Twin Room, 2 Double Beds

  • 560 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Executive Twin Room, 2 Double Beds

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Midtown Shangri-La, Hangzhou
Pool
Hot Tub
Spa
Parking included
4.3 out of 5, Excellent, (166)
The price is $166
per night
$193 total
includes taxes & fees
May 28 - May 29
Midtown Shangri-La, Hangzhou

About the neighborhood

Hangzhou

Heart of Hangzhou.Within a 15-minute walk of this Gongshu hotel, you'll find Hangzhou Opera and Zhejiang Museum of Natural History. Hangzhou Tower Shopping Mall and Wulin Square are also within 2 miles (3 km).

What's nearby

  • Hangzhou Tower Shopping Mall - 15 min walk
  • Wulin Square - 18 min walk
  • Westlake Culture Plaza - 2 min drive
  • West Lake - 2 min drive
  • Hangzhou China Silk Town - 3 min drive

Getting around

  • Wulinmen Station - 9 min walk
  • Hangzhou Station - 15 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

Restaurants

  • 傣味火锅 - 2 min walk
  • 串哥烧烤 - 4 min walk
  • 汤匙餐厅 - 4 min walk
  • 彬波嵊味小吃 - 2 min walk
  • 卜家野鱼馆 - 1 min walk

About this property

JW Marriott Hotel Hangzhou

5-star luxury hotel near Hangzhou Opera, connected to a shopping center
JW Marriott Hotel Hangzhou offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 4 restaurants on site, along with a coffee shop/café. Business amenities include a business center, 11 meeting rooms, and limo/town car service.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 18245 square feet (1695 square meters) and includes a conference center. A children's pool, a steam room, and a terrace are also featured at the luxury JW Marriott Hotel Hangzhou. A train station pick-up service and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star Hangzhou hotel is smoke free.

  • 305 guestrooms or units
  • 26 levels
  • 4 dining venues
  • 18245 sq ft of conference space
  • 1695 sq m of conference space
  • Built in 2010
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
JW Marriott Hotel Hangzhou offers 305 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Family friendly

  • Children's pool
  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CNY 198 for adults and CNY 99 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour health club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Elevator (45 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • iPod dock

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 155.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
  • Rollaway bed fee: CNY 155.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, cash, mobile payments, and Alipay. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:30 AM to 11:00 PM.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou JW Marriott Hotel
JW Marriott Hangzhou
JW Marriott Hotel Hangzhou
Jw Marriott Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel
JW Marriott Hotel Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

How close is JW Marriott Hotel Hangzhou to the airport?

JW Marriott Hotel Hangzhou is 19.1 mi (36-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott Hotel Hangzhou?

As of May 14, 2024, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Hangzhou on Jun 10, 2024 start from $96.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott Hotel Hangzhou have an airport shuttle?

Airport shuttle services are not available at JW Marriott Hotel Hangzhou.

Does JW Marriott Hotel Hangzhou offer free breakfast?

Free breakfast isn’t provided at JW Marriott Hotel Hangzhou, but buffet breakfast is offered for a fee of CNY 198 for adults and CNY 99 for children. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at JW Marriott Hotel Hangzhou?

No, there is no casino at this hotel.

What time is check-in at JW Marriott Hotel Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at JW Marriott Hotel Hangzhou?

This hotel offers free self parking.

Does JW Marriott Hotel Hangzhou have a pool?

JW Marriott Hotel Hangzhou features an indoor pool and a children's pool. Guests can enjoy pool access from 6:30 AM to 11:00 PM.

Does JW Marriott Hotel Hangzhou have a restaurant?

Yes, there are 4 restaurants on site.

Does JW Marriott Hotel Hangzhou have a spa?

This hotel has a spa, which features massages.

How close is JW Marriott Hotel Hangzhou to downtown Hangzhou?

JW Marriott Hotel Hangzhou is 1 mi away from Hangzhou.

JW Marriott Hotel Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 200 reviews" "
Rating 8 - Good. 54 out of 200 reviews" "
Rating 6 - Okay. 11 out of 200 reviews" "
Rating 4 - Poor. 4 out of 200 reviews" "
Rating 2 - Terrible. 4 out of 200 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 2 nights in Apr 2024

2/10 Terrible

Asad Abbas

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Stayed 1 night in Oct 2023

10/10 Excellent

Han

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Stayed 4 nights in Sep 2023

6/10 Okay

Mark

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Ehhhhh
Stayed 1 night in May 2023

6/10 Okay

saemon

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Disappointing!
I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Ah Lam

Liked: Staff & service
Service was excellent but facilities need to be updated
Stayed 2 nights in May 2023

10/10 Excellent

Mohamed

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Stayed 3 nights in Apr 2023