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Kempinski Hotel Hangzhou

5.0 star property
5-star luxury hotel near Hangzhou Tower Shopping Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for Kempinski Hotel Hangzhou

Terrace/patio
View from property
1 bedroom, premium bedding, minibar, in-room safe
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
1 bedroom, premium bedding, minibar, in-room safe
Reviews
9.6

Exceptional

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the area

Map
No.66, Lishui Road, Gongshu District, Hangzhou, Zhejiang, 310015
  • Popular LocationWulin Square6 min drive
  • Popular LocationHangzhou Tower Shopping Mall6 min drive
  • Popular LocationWest Lake7 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)39 min drive

Room options

View all photos for Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

  • 495 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View (Junior Suite)

Suite, 1 King Bed, City View (Junior Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, City View (Junior Suite)

  • 570 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View (Grand Canal View King Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, River View (Grand Canal View King Room)

10/10 Exceptional
  • 452 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, River View (Grand Canal View Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Twin Beds, River View (Grand Canal View Twin Room)

  • 495 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Multiple View (Executive King Room)

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Deluxe Suite)

  • 656 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (Deluxe King Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, City View (Deluxe King Room)

10/10 Exceptional
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

10/10 Exceptional
  • 495 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Multiple View (Executive Suite)

Executive Suite, 1 King Bed, Multiple View (Executive Suite) | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Multiple View (Executive Suite)

  • 957 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Multiple View (Superior Suite)

1 bedroom, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Multiple View (Superior Suite)

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
JW Marriott Hotel Hangzhou
Pool
Spa
Kids pool
Parking included
4.5 out of 5, Wonderful, (203)
The price is $106
per night
$124 total
includes taxes & fees
Jun 11 - Jun 12
JW Marriott Hotel Hangzhou

About the neighborhood

Hangzhou

Gongshu stay.Your stay at this Gongshu hotel places you within 6 miles (10 km) of Hangzhou Tower Shopping Mall and Wulin Square. Broken Bridge and West Lake are also within 6 miles (10 km).

What's nearby

  • Wulin Square - 6 min drive
  • Hangzhou Tower Shopping Mall - 6 min drive
  • Broken Bridge - 7 min drive
  • West Lake - 7 min drive
  • Lingyin Temple - 11 min drive

Getting around

  • Xiangji Temple Station - 6 min walk
  • East Railway Station (East Square) Station - 10 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

  • 汉舍小雅杭州会馆 - 9 min walk
  • 山葵家精致料理寿司吧 - 6 min walk
  • 星巴克 - 7 min walk
  • 隐泉日式餐厅 - 9 min walk
  • 香樟银湖墅 - 7 min walk

About this property

Kempinski Hotel Hangzhou

5-star luxury hotel near Hangzhou Tower Shopping Mall, connected to a shopping center
Kempinski Hotel Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 21528 square feet (2000 square meters) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the luxury Kempinski Hotel Hangzhou. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 326 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 21528 sq ft of conference space
  • 2000 sq m of conference space
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Elevator
  • No smoking on site
  • Coffee shop
Kempinski Hotel Hangzhou offers 326 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Kempinski The Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, German

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 164 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from May 20 2024 to May 31 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 164 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Kempinski Hangzhou
Hotel Kempinski Hotel Hangzhou Hangzhou
Hangzhou Kempinski Hotel Hangzhou Hotel
Hotel Kempinski Hotel Hangzhou
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel
Kempinski
Kempinski Hotel Hangzhou Hotel
Kempinski Hotel Hangzhou Hangzhou
Kempinski Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

How close is Kempinski Hotel Hangzhou to the airport?

Kempinski Hotel Hangzhou is 21.8 mi (40-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Kempinski Hotel Hangzhou?

As of May 28, 2024, prices found for a 1-night stay for 2 adults at Kempinski Hotel Hangzhou on Jun 7, 2024 start from $131.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kempinski Hotel Hangzhou have an airport shuttle?

Airport shuttle services are not available at Kempinski Hotel Hangzhou.

Does Kempinski Hotel Hangzhou offer free breakfast?

Free breakfast isn’t provided at Kempinski Hotel Hangzhou, but buffet breakfast is offered for a fee of CNY 164 per person.

Is there a casino at Kempinski Hotel Hangzhou?

No, there is no casino at this hotel.

What time is check-in at Kempinski Hotel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Kempinski Hotel Hangzhou?

This hotel offers free self parking.

Does Kempinski Hotel Hangzhou have a pool?

Kempinski Hotel Hangzhou features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.One of the pools will be unavailable from May 20 2024 to May 31 2024 (dates subject to change).

Does Kempinski Hotel Hangzhou have a restaurant?

There are 3 onsite restaurants, offering options like Chinese cuisine, garden views, and al fresco dining.

Does Kempinski Hotel Hangzhou have a spa?

Pamper yourself with a day at Kempinski The Spa, where you can enjoy body treatments, body scrubs, and sports massages.

How close is Kempinski Hotel Hangzhou to downtown Hangzhou?

Kempinski Hotel Hangzhou is 2.3 mi away from Hangzhou.

Kempinski Hotel Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 13 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food, gym, pool are highlights here
Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Richard Tan SC

Stayed 1 night in Dec 2019

10/10 Excellent

Suk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Stine

Liked: Cleanliness, property conditions & facilities, room comfort
Flinke ansatte, nydelig rom
Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim Chun

Stayed 1 night in Sep 2023

10/10 Excellent

Kim Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023