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"Max, the hotel clerk is incredibly nice, professional, and helpful. He went above and beyond to make sure our stay was wonderful, as well as navigate ... " More

By a verified traveler on Wed 11 Mar 2020

Hotel Description

4-star Art Deco hotel near Hoan Kiem Lake, connected to a shopping center

City center retreat

Within a 10-minute walk of this Hoan Kiem hotel, you'll find Hoan Kiem Lake and Thang Long Water Puppet Theatre. St. Joseph's Cathedral and Hoa Lo Prison Museum are also within half a mile (1 km).

Business services

This hotel features a restaurant, free WiFi in public areas, and a terrace. Traveling on business? Take advantage of the 24-hour business center, laundry service, and airport shuttle. A library, luggage storage, and laundry facilities are also on offer.

Free WiFi, comfy beds

The 45 guestrooms feature comforts like memory foam beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, 24-hour room service, and LCD TVs with satellite channels.

Day Use - 3 Hours Only

Bed Count 1 King Bed Maximum Occupancy 3 Max
$9* Per night/room Jul 6 - Jul 7

Deluxe Double or Twin Room with Window

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premier Royal Suite City View

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Royal Panorama Suite City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Suite, City View (2 Double and 1 Single Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hanoi Royal Palace Hotel 2 ratings based on 6 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hanoi Royal Palace Hotel 2

Everyone (3) Couples (2) Family (2)
5 out of 5

Posted by on Mar 12, 2020

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Comment from Hotel Management

Mar 12, 2020 by Hanoi Royal Palace Hotel 2

Dear Our Beloved Guest, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2.

5 out of 5
Max, the hotel clerk is incredibly nice, professional, and helpful. He went above and beyond to make sure our stay was wonderful, as well as navigate unexpected flight cancellations. The rooms are clean, the breakfast is yummy, the wifi is fast, and the prices are awesome. We especially loved the complementary walking map for sightseeing in the area and a translation for taxis.

Posted by , from Ho Chi Minh on Mar 11, 2020

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Comment from Hotel Management

Mar 11, 2020 by Hanoi Royal Palace Hotel 2

Dear Ms Jessica, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Royal Palace Hotel 2.

4 out of 5
Good location. Reliable service. Changed reservation from suite with 3 beds to room with two beds.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 4, 2020 by Anna (Ms)

Thanks for your stay and see you next time!

1 out of 5

Posted by on Sep 4, 2019

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5 out of 5
My stay was excellent. Linda really made my experience great. She was very kind and helpful. We had some issues and she really took care of any problems. Very friendly and professional. I give Linda a rating of 10 out of 10. The rest of the staff like Tom were also helpful. I highly recommend staying at this hotel.

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 27, 2019 by Anna (Ms)

Dear Our Valued Guest, We warmly thank you for your review about your stay in such an enthusiastic manner and complimenting on the opulence and exquisite service you did experience. Your kind words encourage us to continue delivering the exemplary our hospitality to you and all our guests. It was always gratifying to know that you appreciate us, made every every effort worthwhile. Your satisfaction was our greatest reward. We promise all our guests that Royal Palace Hotel team continually seek to uphold the high standards that are reflected in the rest of the hotel. Once again, we sincerely thank you and surely bid you a warm welcome at anytime you return to Hanoi. Sincerely Yours.

1 out of 5

Different Online Images

The rooms are nothing as pictured. The bathrooms are old and dirty. Nothing Royal about this hotel.

Posted by , from New Jersey on May 26, 2018

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Property Features

There's a restaurant on site. Public spaces have free WiFi. There's an onsite 24-hour business center. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Spa services, a library, and a terrace are also featured at the business-friendly Hanoi Royal Palace Hotel 2. Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 1 building
  • 45 guestrooms or units
  • 9 levels
  • Dining venue
  • Karaoke
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Noi Bai Intl. Airport (HAN) (25.5 km / 15.8 mi)
  • Train station: Hanoi Railway Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle and train station pick-up

Room Amenities

Hanoi Royal Palace Hotel 2 offers 45 air-conditioned accommodations with minibars and safes. Memory foam beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with satellite channels. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Memory foam beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Free tea bags/instant coffee

Food & Drink

Royal - This restaurant specializes in Vietnamese cuisine and serves breakfast and lunch.

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 16

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Hanoi Royal Palace Hotel 2

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • One child stays free
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanoi Royal 2
  • Hanoi Royal Hotel 2
  • Hanoi Royal Palace
  • Hanoi Royal Palace 2
  • Hanoi Royal Palace 2 Hotel
  • Royal Palace 2 Hanoi
  • Royal Palace 2 Hotel Hanoi
  • Royal Palace Hanoi Hotel
  • Royal Palace Hotel 2
  • Royal Palace Hotel 2 Hanoi
  • Royal Palace 2
  • Hanoi Royal Palace 2 Hanoi
  • Hanoi Royal Palace Hotel 2 Hotel
  • Hanoi Royal Palace Hotel 2 Hanoi
  • Hanoi Royal Palace Hotel 2 Hotel Hanoi

You should know

  • Hanoi Royal Palace Hotel 2 offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.