"The room was neat and clean but needed serous updating. But looking at it from a value for the cost all was acceptable. " More
Jun 11, 2022 by Hotel Management
Abraham, thank you for evaluating your stay with us. We are glad you were pleased with our well-kept accommodations and that we were able to meet most of your expectations at a great price. However, we regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Feb 15, 2021 by Hotel Management
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate you recommending us to future guests and look forward to seeing you again soon. Sincerely, Hotel Management
Jul 28, 2019 by Hotel Management
Your gracious review of Extended Stay America is highly appreciated. It is such a pleasure to know you had a relaxing stay with us and that we met your expectations for a great time. However, we are sorry for any inconvenience caused to you. Thank you for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Oct 24, 2018 by Hotel Management
Mikey, thank you for choosing Extended Stay America. We are glad to know you were impressed with our hotel amenities and that you loved our ideal location. It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Sep 26, 2018 by Hotel Management
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with housekeeping team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Jun 23, 2018 by Hotel Management
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience for every guest entering our doors. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management