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Hilton Waikoloa Village

4-star property
69-425 Waikoloa Beach Dr, Waikoloa, HI 1-855-201-7819
3.5 out of 5
Good!
See all 25 travelocity Reviews

"I did see small ants in the room. And had a couple of bites. But it is tropical Hawaii and that can be a bit expected. The property was amazing. Pools ... " More

By a verified traveler on Wed 26 Jul 2023

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Hotel Description

Beachfront resort near Mauna Lani Resort Golf Course

On the beach

Your stay at this Waikoloa resort places you within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. Anaehoomalu Beach and Kings Shops are also within half a mile (1 km).

Private beach, health club

This resort features a private beach, a full-service spa, and 6 restaurants. Spend a day at the beach snorkeling, or relax with beach cabanas and sun loungers. There's fun for all ages with a children's pool and a waterslide, and babysitting is an added bonus.

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$305* Per night/room May 3 - May 4

Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Makai One Bedroom Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Garden View, Ground Floor (Palace)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Waikoloa Village ratings based on 25 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Waikoloa Village

Everyone (7) Couples (8) Family (7)
3 out of 5

Posted by , from garnet valley on Oct 18, 2023

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4 out of 5
I did see small ants in the room. And had a couple of bites. But it is tropical Hawaii and that can be a bit expected. The property was amazing. Pools were great. The grill and the bar was probably most affordable food. Buffet breakfast was not the best and way too expensive.

Posted by on Jul 26, 2023

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Comment from Hotel Management

Jul 31, 2023 by General Manager

Aloha Linda,Thank you for being our guest at Hilton Waikoloa Village and for taking the time to share your constructive feedback. Please know that we do contract for pest control and will be sure to have them return to check the situation. That said, we appreciate your understanding of the situation and thank you for the lovely compliments about our amazing property and great pools. Please come see us again any time you're looking for another great escape to paradise.Kind regards,Simon, Hotel Manager

4 out of 5
La estadía y paisajes espectaculares, lastimosamente nos tocó un vecino que fumaba hierba no podíamos salir al balcón a apreciar las estrellas ,el aire estaba contaminado de ese olor . era muy ruidoso tirando puertas a las 3:am

Posted by on Jun 22, 2023

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Comment from Hotel Management

Jun 24, 2023 by General Manager

Aloha Jenny,Thank you for taking a moment to share your feedback. While we are happy you enjoyed our gorgeous property, we are terribly sorry about the smoke and noise concerns. Please know we do all we can to make sure our smoke-free policies are adhered to. For future visits, please know our team is always available to help with any concerns that arise. We hope to have the honor of welcoming you back to Hilton Waikoloa Village any time you're looking for another memorable escape to paradise.Kind regards,Simon, Hotel Manager

5 out of 5
great place

Posted by on May 7, 2023

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Comment from Hotel Management

May 9, 2023 by General Manager

Aloha Douglas,Thank you for a great review. We are thrilled you had such a great stay! Here at Hilton Waikoloa Village, Providing an enjoyable experience is what we strive for. We look forward to welcoming you back soon.Kind regards,Simon, Hotel Manager

4 out of 5
PROS: The property itself was GORGEOUS and well kept -- hardly a leaf out of place! Everywhere you looked on the property was picture perfect! They had a nice Keurig coffee maker in the room. Tram was running and we utilized it once. The boat that goes around the property was running and enjoyable, but only from about 2PM until 10PM I believe. CONS: The room itself had quite a few issues -- no microwave, a small and awful refrigerator that froze items and was missing parts to contain food/drinks. Shower handle would just fall off. Bathroom fan didn't work. This was in room 2305 of the Makai building. Then we had to manually request trash service, etc. which was sometimes done but not regularly. I don't need my sheets changed during a week-long stay, but taking out the trash and vacuuming should be done at least every other day without having to text to request that it be done. We had sand all over our bathroom floor for 5 days! Maybe at least provide a broom and dustpan so I could have swept the floor myself! No recycle bins on property--weird. LAUNDRY: Was told I needed a credit card for the laundry room, so that is what I brought. What they don't tell you is that you need cash for the soap, fabric softener liquid, and/or fabric softener sheets. Had to go back to room to get cash for that. Brought a $20 bill. That didn't work. The machine only accepts $1 bills (although that was not stated on the machine). Had to try to break $20 to get $1 bills. Super frustrating.

Posted by on Apr 21, 2023

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Comment from Hotel Management

Apr 23, 2023 by General Manager

Aloha Suzanne,While we are happy to know that overall you had a wonderful stay and enjoyed our gorgeous property, we are sorry your stay wasn't as seamless as it should have been. Your insights are gratefully received, and we will discuss your comments internally to make sure we do better going forward. We hope to have another opportunity to welcome you back to paradise so we can impress you with our improvements.Kind regards,Simon, Hotel Manager

5 out of 5
The grounds were beautiful, the rooms were clean, and the staff was incredibly kind and helpful. I would have liked a few more dining options considering the grounds' size. Also, there was only one hot tub for the entire resort, which was under construction during my visit, so it would have been nice to see at least one other.

Posted by on Nov 17, 2022

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Comment from Hotel Management

Nov 18, 2022 by General Manager

Aloha Christopher, We're so glad that our team members made you feel as if you were part of our 'Ohana. This is exactly what we aim for. We truly appreciate your compliments regarding our property and are thrilled to receive a perfect rating. Thank you for letting us know how your visit could have been improved. If your adventures bring you back this way, we would be honored to serve you again. Kind regards,Simon, Hotel Manager

5 out of 5

Posted by on Aug 24, 2022

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1 out of 5
The wildlife was great. Especially the cockroachs! Never stay here again.

Posted by on Aug 21, 2022

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Comment from Hotel Management

Aug 23, 2022 by General Manager

Aloha Ignacio,Thank you for your comments. While we treat our property regularly, we'll be sure to have our pest control team look into your comments as soon as possible, and we hope you'll consider joining us again later down the road for a better experience. Kind regards,Simon, Hotel Manager

2 out of 5
Outside was Beautiful as well as the surrounding area. Our room had cockroachs and so did the expensive 3 course meal. Wouldn't stay here again. We thought hilton had higher standards.

Posted by on Aug 21, 2022

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Comment from Hotel Management

Aug 23, 2022 by General Manager

Aloha Ignacio,We apologize for any disappointment in our accommodations and unwanted pests during your visit. Our pest control team will look into your comments as soon as possible, and we hope you'll join us again soon. Kind regards,Simon, Hotel Manager

2 out of 5
The bottom of my foot was cut by a piece of plastic in the pool. This ruined my vacation as I was walking in pain the whole time afterwards. I made a report with security regarding my injury. I don't think it was addressed promptly to ensure it doesn't happen again. Also, there was a noticeable staff shortage on the premises. Everything else was great in the resort.

Posted by on Jul 25, 2022

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Comment from Hotel Management

Jul 29, 2022 by General Manager

Aloha Steven, Your feedback on your recent stay is appreciated, though we are sorry to hear that you feel your concerns were not adequately addressed during your visit. Guest safety and comfort are top priorities, and we are reviewing your feedback with our team to ensure matters like these are handled with the greatest care and speed. Thank you for your feedback. Kind regards, Simon, Hotel Manager

About the Hilton Waikoloa Village

Location 69-425 Waikoloa Beach Dr, Waikoloa, HI 96738

Property Features

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. This beach resort also offers a children's pool, a health club, and a steam room. Parking is available for a fee. Smoking is allowed in designated areas at this Waikoloa resort.

  • 647 guestrooms or units
  • 6 levels
  • 3 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Built in 1988
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • DVD player

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Clothes dryer
  • Private balcony or patio (furnished)
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Hilton Waikoloa Village has 6 restaurants serving breakfast, lunch, and dinner.

Nearby Activities

A private beach and a health club are featured at the resort. 3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing on site
  • Surfing/bodyboarding nearby
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Horse riding nearby
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Kohala Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA 063-091-0976-01

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA 063-091-0976-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - TA 063-091-0976-01
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 52 for adults and USD 26 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Village Hotel Waikoloa
  • Hilton Village Waikoloa
  • Hilton Waikoloa
  • Hilton Waikoloa Village
  • Waikoloa Hilton
  • Waikoloa Hilton Village
  • Waikoloa Village
  • Waikoloa Village Hilton
  • Hawaii Hilton Waikoloa Village
  • Hilton Waikoloa Village Hotel Waikoloa
  • Hilton Waikoloa Village Resort
  • Hilton Waikoloa Village Hotel
  • Hilton Village Resort
  • Hilton Village Hotel Waikoloa
  • Hawaii Hilton Waikoloa Village
  • Waikoloa Hilton
  • Hilton Village Waikoloa
  • Hilton Waikoloa Village Resort
  • Hilton Waikoloa Village Resort
  • Hilton Waikoloa Village Waikoloa
  • Hilton Waikoloa Village Resort Waikoloa

You should know

  • Pool access available from 8 AM to 11 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.