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"Breakfast to go poor, orange juice was like water, No cold cereal no tast,eggs,waffles. Not Good!! " More

By a verified traveler on Tue 14 Sep 2021

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Hotel Description

Hotel near Helen Festhalle in Helen

In Helen

With a stay at this Helen hotel, you'll be well placed to visit Helen Festhalle and Unicoi State Park, both within half a mile (1 km). Helen Tubing & Helen Water Park and Chattahoochee National Forest are also within 2 miles (3 km).

Free perks

An indoor pool is featured at this hotel, along with free self parking. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A terrace, a garden, and a snack bar/deli are also on offer.

SureStay Hotel by Best Western Helen Downtown ratings based on 17 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western Helen Downtown

Everyone (7) Couples (3) Family (6)
5 out of 5
Breakfast to go poor, orange juice was like water, No cold cereal no tast,eggs,waffles. Not Good!!

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 17, 2021 by James

On behalf of all of us at the SureStay in Helen, I want to apologize for your experience that did not meet or exceed our standards. Your review will help us in our constant pursuit to provide each of our guests with the most enjoyable stay possible. I hope you will consider staying with us again!

5 out of 5
Indoor pool was great for kids, parking was a bit tight, once you got a parking space you were afraid to move.

Posted by on Jan 1, 2021

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5 out of 5
Heated pool was an awesome treat during our winter stay.

Posted by , from Lutz, FL on Dec 23, 2020

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4 out of 5
Very close to downtown. It’s convenient and you can we walk around without looking for a parking space.

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 22, 2019 by Surestay

thank you for your feedback

4 out of 5
It was way closer to the downtown part of Helen than a lot of other locations. It was convenient and also far enough away that when we wanted to get some rest, it wasn't too loud outside.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 19, 2019 by surestay

thank you for your feedback

2 out of 5
The pool glass surrounding the indoor pool was broken and cold air was getting in, the pool was supposed to be heated..it was not heated due to the glass being broken. We were not informed of this before we checked into the hotel. Also there were areas that had mold around the pool on the ground and walls. The water was cold. Not heated at all...No towels were stocked either...Not satisfied at all. Nancy the employee that worked the front desk was AWESOME though. We loved her service. Very friendly and helpful.

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 5, 2019 by Surestay

Thank you for feedback. We will look into your concerns

5 out of 5
Excellent location, and the staff makes all the difference..

Posted by on Aug 26, 2019

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Comment from Hotel Management

Sep 6, 2019 by surestay

thank you

3 out of 5
The bedding wasn’t very nice. The bed was ok in comfort. There were loud people outside our door until after 11 pm. Beer bottles and cigarettes on the railing.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 14, 2019 by surestay

thank you for your feedback

4 out of 5
The staff was very nice. The room was clean. I would have liked more choices for the “continental breakfast”.

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 19, 2019 by Surestay Downtown Helen

thank you for your feeedback

4 out of 5
The building needs to be cleaned of spider webs and painted

Posted by , from Jackson on Jun 17, 2019

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Comment from Hotel Management

Jun 19, 2019 by Surestay Downtown Helen

thank you for your feedback. It will help us make improvements for a better stay

About the SureStay Hotel by Best Western Helen Downtown

Location 8396 S Main St, Helen, GA 30545

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. An indoor pool, a terrace, and a garden are also featured at the business-friendly SureStay Hotel by Best Western Helen Downtown. Free self parking is available. This Helen hotel is smoke free.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Deli
  • Coffee in lobby
  • Front desk (24 hours)
  • Terrace
  • Garden
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Rafting nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Helen Ga Super 8
  • SureStay Helen Downtown
  • Super 8 Motel Helen Ga
  • Super 8 Helen Ga Motel
  • Super 8 Helen Ga Hotel
  • Helen Super Eight
  • Super Eight Helen
  • Helen Super 8 Hotel
  • SureStay Hotel Helen Downtown Best Western
  • SureStay Helen Downtown Best Western
  • SureStay Hotel Best Western Helen Downtown
  • SureStay Best Western Helen Downtown
  • SureStay Hotel Helen Downtown by Best Western
  • Surestay By Best Helen Helen
  • SureStay Hotel by Best Western Helen Downtown Hotel
  • SureStay Hotel by Best Western Helen Downtown Helen
  • SureStay Hotel by Best Western Helen Downtown Hotel Helen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.