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Super 8 by Wyndham Helena

2-star property
2200 11th Ave, Helena, MT 1-855-201-7819
2.2 out of 5
See all 19 travelocity Reviews

"No hot water for a shower at 5 PM. (Hotel fully booked.) Also, only water in the orange juice dispenser at 6 AM. " More

By a verified traveler on Sun 18 Jul 2021

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Hotel Description

Enjoy the free WiFi at this Helena motel

Close to airport

You'll find Montana Historical Society Museum and Montana State Capitol within 2 miles (3 km) of this motel. Cathedral of St. Helena and Holter Museum of Art are also within 2 miles (3 km).

Free perks

This motel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. A safe deposit box is provided and the front desk is staffed around-the-clock.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$60* Per night/room Apr 18 - Apr 19

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, Non Smoking (Pet Friendly)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Super 8 by Wyndham Helena ratings based on 19 Verified Reviews

Review Summary
2.2 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Super 8 by Wyndham Helena

Everyone (12) Couples (3) Family (2)
1 out of 5

Posted by on Oct 22, 2022

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2 out of 5
We stayed here for only one night, as just a place to sleep to break up our 11 hour drive to Glacier National Park. Hotel was pretty dirty on the outside, all trash cans were overflowing. Our room was a non-smoking room, but it had a horrible smell of its own. Carpet was filthy, door frames were black from dirty hands, tub didn't drain well, beds were SO uncomfortable (like lumpy mountains), the deadbolt on the door didn't even work or line up with the hole in the door frame. The only way to lock the door, was to use the latch, which doesn't give much piece of mind. Anyone could break through that. Also, there were dead spiders in two of the towels in the bathroom! So disgusting. The ice machine also wasn't working. We couldn't wait to check out the next morning. Breakfast was probably the best part. Waffles, toast, yogurt, muffins, apples, cereal and juices. Nothing else positive to say about the place. It was pretty gross. We don't plan to ever stay there again or recommend it to anyone. Go somewhere else and spend a little more money.

Posted by on Jul 24, 2022

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Comment from Hotel Management

Jul 27, 2022 by chris c

I am sorry for the issues you experienced. I am glad the bright spot was the breakfast. Again accept my apology f0r the condition of the room.

2 out of 5
I stayed here with my dog for a dog show and was dismayed at how FILTHY they place was. I realize the hotel was undergoing some renovations, but there is no excuse for filthy fingerprints on doors and shower stalls and a filthy carpet. There was also only a tiny patch of grass on which to exercise/potty my dog. I am quite disappointed.

Posted by on Oct 14, 2021

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Comment from Hotel Management

Nov 10, 2021 by Kimberly Wilson General Manager

Dear Valued Guest, Thank you for taking time to fill out our survey. I apologize for not meeting your expectations. I have made notes on the issues and we are working on fixing all of them. I hope, if in the future you find yourself in Helena, you will consider giving us a chance to give you a memorable experience.

1 out of 5
I will never use Travelocity ever, such a terrible first time using your agency

Posted by on Aug 1, 2021

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1 out of 5
The motel was selling “dirty” unclean rooms which is beyond unexceptionable in our COVID world. Our room was not only NOT cleaned but had no bedding. The front desk person was nice but overwhelmed. He gave us some clean sheets and pillow cases that were queen for our king bed. We had to make the bed ourselves and was given two fitted sheets which made sleeping an adventure. In the morning we tried to find a “working” ice machine to no avail. Companies should not be permitted on any of the hotel sites, if they are selling uncleaned rooms. This is a blight on the industry and a poor business model. Not to mention the legal liability of contracting COVID. This is the second time we have run into this situation. You as an industry either need to correct the problem or sell your interests to someone who actually gives a damn.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 29, 2021 by GM

Thank you for you comment. Will address

3 out of 5
No hot water for a shower at 5 PM. (Hotel fully booked.) Also, only water in the orange juice dispenser at 6 AM.

Posted by on Jul 18, 2021

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Comment from Hotel Management

Jul 24, 2021 by GM

Thank you for your review

1 out of 5
Overbooked the rooms and when we got thete we fou d we had been bumped out of our room

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 18, 2021 by GM

Apologies for any inconvenience due to over booking.

3 out of 5
There was no smoke detector in our room, it had been removed and the wiring was hanging from the ceiling.

Posted by , from Great Falls on Sep 29, 2019

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Comment from Hotel Management

Sep 29, 2019 by d

Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

1 out of 5
This old motel was given a face lift with Lino over Lino which didn’t cover properly... the carpets were filthy... after walking barefoot we had to wash our feet. The dead bolt didn’t work. Breakfast was disappointing as well. Never again. ☹️

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by d

Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

3 out of 5
A good inexpensive rate, and the property & our room was not outdated or dirty. For the money, it was pretty good.

Posted by , from Billings MT on Sep 16, 2019

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Comment from Hotel Management

Sep 17, 2019 by d

Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

About the Super 8 by Wyndham Helena

Location 2200 11th Ave, Helena, MT 59601

Property Features

Public spaces have free WiFi and wired Internet. There's an onsite business center. Free breakfast is available daily. The business-friendly Super 8 by Wyndham Helena also features a vending machine, laundry facilities, and a front-desk safe. Free self parking is available.

  • 1 building
  • 102 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • Elevator

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Super 8 by Wyndham Helena offers 102 accommodations with safes and coffee/tea makers. 30-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Helena motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Casino nearby
  • Downhill skiing nearby
  • Sailing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities; masks are required in public areas for unvaccinated guests. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Super 8 Helena
  • Super 8 Motel Helena
  • Super 8 Helena Motel
  • Super 8 Wyndham Helena Motel
  • Super 8 Wyndham Helena
  • Helena Super Eight
  • Helena Super 8
  • Super Eight Helena
  • Super 8 Helena Hotel Helena
  • Super 8 by Wyndham Helena Motel
  • Super 8 by Wyndham Helena Helena
  • Super 8 by Wyndham Helena Motel Helena

You should know

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.