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Castle Hilo Hawaiian Hotel

3.5-star property
71 Banyan Dr, Hilo, HI 1-855-201-7819
4.4 out of 5
Excellent!
See all 28 travelocity Reviews

"Had an end unit which meant opening windows as well as balcony door, which was very nice. However, there was a surprising amount of noise from the ro ... " More

By a verified traveler on Thu 31 Mar 2022

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Hotel Description

3.5-star golf hotel in Keaukaha

Oceanside stay

A stay at this Keaukaha hotel places you steps from Naniloa Country Club and within a 5-minute walk of Hamakua Heritage Corridor. Coconut Island Park and Liliuokalani Park and Gardens are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Business travelers can take advantage of the business center. Enjoy the gym and perks like free self parking.

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$189* Per night/room Sep 4 - Sep 5

Superior Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Castle Hilo Hawaiian Hotel ratings based on 28 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Castle Hilo Hawaiian Hotel

Everyone (9) Couples (8) Family (10)
3 out of 5
Had an end unit which meant opening windows as well as balcony door, which was very nice. However, there was a surprising amount of noise from the road below. It seems odd that the lounge is not open for breakfast coffee. The restaurant is slow to refill coffee in the morning and the cups are small. But the food is very good at both breakfast and dinner.

Posted by , from PALO ALTO on Mar 31, 2022

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Comment from Hotel Management

Apr 1, 2022 by KK

Thank you David for your comments, we appreciate your feedback. The iCafe/Wai'oli Lounge only opens during the dinner hours from 4:30to 9:00pm. It's hopeful that the hours of operation will increase sometime in the near future. Mahalo.

5 out of 5
Comfortable, not obnoxious, relaxing

Posted by on Jan 3, 2022

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Comment from Hotel Management

Jan 5, 2022 by KK

Thank you Nancy for your comments, we appreciate your feedback. Mahalo

5 out of 5
Very nice setting & location! Staff has the Aloha Spirit which is slowly fading away through out the state. Had to park overnight on the street but it was okay. Overall it was very nice!

Posted by on Dec 18, 2021

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Comment from Hotel Management

Dec 20, 2021 by KK

Thank you Manuel for your comments, we appreciate your feedback. Mahalo.

4 out of 5
Great location. The property is getting older and could use a remodel. Ants on the vanity counter.

Posted by , from WEST RICHLAND on Dec 6, 2021

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Comment from Hotel Management

Dec 6, 2021 by KK

Thank you for your comments Jonathan, we appreciate your feedback. We will inform out Pest Control company about the ants. Mahalo.

5 out of 5
Beautiful view, nice park area for walk

Posted by on Oct 31, 2021

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Comment from Hotel Management

Nov 2, 2021 by KK

Thank you for your comments, we appreciate your feedback. Mahalo.

5 out of 5
King size bed was comfy and cool air conditioning was great!

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by KK

Thank you for your comment, we appreciate your feedback. Mahalo

5 out of 5
Close to old town was great. TV remote lacked many functions, you could only scroll channel to channel, and no printed channel list.

Posted by , from WEST RICHLAND on Oct 3, 2021

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Comment from Hotel Management

Oct 4, 2021 by KK

Thank you for your comments and your rating, we appreciate your feedback. Mahalo.

4 out of 5
The staff was helpful. Lack of swimming and drug use/homelessness close to hotel.

Posted by on Sep 25, 2021

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Comment from Hotel Management

Oct 4, 2021 by KK

Thank you for your comments and your rating, we appreciate your feedback. Mahalo.

5 out of 5
Location staff very polite

Posted by on Aug 21, 2021

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Comment from Hotel Management

Aug 23, 2021 by KK

Thank you very much for your rating and comments, we greatly appreciate your feedback. Mahalo.

4 out of 5
Great place, great time , great service

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 21, 2021 by KK

Thank you very much for your comments, we appreciate your feedback. We look forward to a return visit in the future. Mahalo for choosing to stay with us.

About the Castle Hilo Hawaiian Hotel

Location 71 Banyan Dr, Hilo, HI 96720

Property Features

Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Laundry facilities
  • Refrigerator

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast from 6:30 AM to 10:00 AM.

WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.

ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Cribs (infant beds) are available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - GE-189-318-3488-01

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - GE-189-318-3488-01
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.49 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 25 per person (approximately)
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Hawaiian
  • Castle Hawaiian Hotel
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii
  • Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hotel
  • Castle Hilo Hawaiian Hotel Hotel Hilo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.