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Castle Hilo Hawaiian Hotel

3.5-star property
71 Banyan Dr, Hilo, HI 1-855-201-7819

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4.3 out of 5
Excellent!
See all 21 Travelocity Reviews

"The resort fee is a pure rip. Its presence needs to be posted up-front in neon letters, or added in to the total price, since its mandatory. " More

By a verified traveler on Wed 18 Mar 2020

Points Of Interest

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Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$125* Per night/room Sep 1 - Sep 2

Superior Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hotel Description

3.5-star golf hotel near Port of Hilo

Oceanside stay

You'll find Port of Hilo and University of Hawaii at Hilo within 3 miles (5 km) of this Hilo hotel. Hamakua Coast and Hamakua Heritage Corridor are also within half a mile (1 km).

Dining, outdoor pool

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the fitness center and perks like free self parking and free WiFi. A coffee shop, a terrace, and a garden are also on offer.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 286 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Free local calls, hair dryers, and ironing boards are also available.

Castle Hilo Hawaiian Hotel ratings based on 21 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Castle Hilo Hawaiian Hotel

Everyone (13) Couples (4) Family (3)
4 out of 5

Posted by on Apr 24, 2020

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4 out of 5
The resort fee is a pure rip. Its presence needs to be posted up-front in neon letters, or added in to the total price, since its mandatory.

Posted by on Mar 18, 2020

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Comment from Hotel Management

Mar 23, 2020 by KK

Thank you very much for your comments, we do appreciate them. Mahalo.

5 out of 5

Posted by on Mar 15, 2020

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Comment from Hotel Management

Mar 16, 2020 by KK

Thank you for your feedback, we appreciate you sharing them with us. Mahalo.

4 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 15, 2020 by KK

Thank you for your feedback, we do appreciate you taking the time out of your busy day to share them with us. We look forward to a return visit in the near future.

4 out of 5
Proximity to Coconut Island is excellent. Get a water-side room for a little extra. Absolutely worthwhile.

Posted by on Dec 17, 2019

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Comment from Hotel Management

Dec 17, 2019 by KK

Thank you for your comment, we do appreciate it. We look forward to a return visit in the near future.

4 out of 5

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 6, 2019 by kk

Thank you very much for your feedback, we appreciate the time taken out of your day to so. We look forward to your next visit to the Hilo Hawaiian Hotel. Aloha and Mahalo.

1 out of 5
Musty smells in the bathroom, and the room was dusty. AC temperature sensor didn't work properly.

Posted by on Oct 2, 2019

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Comment from Hotel Management

Oct 2, 2019 by KK

Thank you for your comments, we are addressing it with both our Housekeeping and Engineering Departments. We are sorry that your stay here was not a pleasant one and we will work to improve. Thank you.

4 out of 5
Front desk clerk was extremely friendly and helpful. Nice view from room. Good location.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by KK

Thank you very much for your comments, we do appreciate you taking the time out of you busy day to do so. We look forward to a return visit to Hilo and the Hilo Hawaiian Hotel someday soon. Mahalo for staying with us.

5 out of 5
Great people and I loved the area.... I loved my vacation for the week

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 16, 2019 by KK

thank you for your feedback we do appreciate them. We are happy that you enjoyed your stay and look forward to your next visit. Mahalo.

5 out of 5

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 15, 2019 by KK

Thank you very much for your feed back, we do appreciate you taking the time out of your busy day to do this. We look forward to a return visit to Hawaii Island and the Hilo Hawaiian Hotel.

About the Castle Hilo Hawaiian Hotel

Location 71 Banyan Dr, Hilo, HI 96720

Property Features

Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at Castle Hilo Hawaiian Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hilo Intl. Airport (ITO) (5.7 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Hilo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Queens Court Restaurant - This restaurant serves breakfast and dinner.

ICafe/Waioli Lounge - This restaurant serves light fare only. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to self-quarantine for 14 days. Beginning September 1, travelers who have proof of a negative COVID-19 test taken within 72 hours of arrival are exempt.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - GE-189-318-3488-01

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer

Each guestroom is kept vacant for a minimum of 72 hours between bookings

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is GE-189-318-3488-01. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - GE-189-318-3488-01
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.67 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 26 for adults and USD 16 for children (approximately)
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Hawaiian
  • Castle Hawaiian Hotel
  • Castle Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel
  • Hilo Hawaiian Castle Hotel
  • Hilo Hawaiian Hotel
  • Hotel Castle Hilo Hawaiian
  • Hotel Hilo Hawaiian
  • Castle Hilo Hawaiian Hotel Hawaii
  • Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hilo
  • Castle Hilo Hawaiian Hotel Hotel
  • Castle Hilo Hawaiian Hotel Hotel Hilo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.