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"Beautiful location. This hotel is old and needs renovating. I needed a place to sleep one night and this hotel delivered that. It is not a fancy hotel ... " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

Hotel near Hamakua Coast in Hilo

In Hilo

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Hamakua Coast and within 3 miles (5 km) of University of Hawaii at Hilo. Hamakua Heritage Corridor and Naniloa Country Club are also within half a mile (1 km).

Outdoor pool

An outdoor pool, free self parking, and laundry facilities are featured at this hotel. Luggage storage is also provided.

Free toiletries

Guestrooms offer showers and free toiletries. Weekly housekeeping is available.

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$76* Per night/room Mar 25 - Mar 26

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Partial Ocean View 2 Doubles

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Park View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Pagoda Hilo Bay Hotel ratings based on 3 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Pagoda Hilo Bay Hotel

Couples (1) Family (5)
3 out of 5
Beautiful location. This hotel is old and needs renovating. I needed a place to sleep one night and this hotel delivered that. It is not a fancy hotel. It does have clean bedding and clean towels. That is all I required. Don't set your hopes high and you'll be fine. No TV's,no AC, no fan, no extras. Staff was nice.

Posted by , from Ocean View on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Front desk

Aloha, Thank you for staying at the Pagoda Hilo Bay. We value your feedback and will look into your concerns.

1 out of 5
I'm pretty flexible when it comes to accommodations, but I wouldn't recommend this hotel to anyone. I give credit to the staff for being friendly and I'm glad the sheets and towels appeared clean, but the building itself is in a terrible state of disrepair and is very dirty. Dirty walls, dirty floors, smelly elevator (when it wasn't out of order), broken baseboards, stairs that looked like they might not be safe, and much more that made it a depressing place to stay. The photos posted don't look at all like the hotel we saw. Also, there was no TV, no microwave, and the refrigerator wasn't plugged in and smelled terrible. If you can find somewhere else to stay until they renovate the building, I would suggest you do so.

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 15, 2020 by Lila Filoteo

Aloha, Thank you for your feedback.

2 out of 5
We were blessed that 1 room was available when all of the other properties on the island were booked The hotel is extremely out of date. A renovation is badly needed. We had booked a dual queen bed room and were given a single king for 3 people. We accepted the room and Chris the manager said they would bring up another bed and it was left at the foot of the hallway so the 3rd person in the party slept in the car. There is no TV. I would never stay in this hotel again and would never recommend it to anyone else.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Feb 18, 2020 by LFiloteo

Aloha, Thank you for your feedback.

About the Pagoda Hilo Bay Hotel

Location 121 Banyan Drive, Hilo, HI 96720

Property Features

Pagoda Hilo Bay Hotel offers its guests an outdoor pool, a vending machine, and laundry facilities. The front desk is open around the clock. Free self parking is available. This Hilo hotel is smoke free.

  • 40 guestrooms or units
  • 6 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Laundry facilities
  • Microwave (on request)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Pagoda Hilo Bay Hotel offers 40 accommodations. Bathrooms include showers and complimentary toiletries. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.

  • Microwave available
  • Shower
  • Housekeeping (weekly)
  • Toiletries (free)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM.
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Cleaning fee: USD 28.74 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Pagoda Hilo Bay Hotel Hilo
  • Pagoda Hilo Bay Hotel Hotel
  • Pagoda Hilo Bay Hotel Hotel Hilo
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.