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"My stay went well. The hotel was clean and the staff was knowledgeable, friendly and very helpful. Although the hotel did not have a restaurant on the ... " More

By a verified traveler on Wed 25 Jul 2018

Hotel Description

Hotel near Hawaii Convention Center in Honolulu

Oceanside stay

Within a 15-minute walk of this Waikiki hotel, you'll find Hawaii Convention Center and Royal Hawaiian Center. Ala Moana Center and Waikiki Beach are also within 2 miles (3 km).

Dining, outdoor pool

This hotel features an outdoor pool, a fitness center, and a restaurant. Enjoy the a rooftop terrace and perks like free WiFi. Self parking, a 24-hour business center, and dry cleaning are also offered.

Comfy beds, WiFi

Featuring conveniences like refrigerators and microwaves, the 262 guestrooms also offer lanais and LCD TVs with DVD players. Pillowtop beds, WiFi, and coffee/tea makers are also available.

City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$90* Per night/room Nov 17 - Nov 18

Luxury Suite, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Diamond Head View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Partial Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Aqua Palms Waikiki ratings based on 204 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aqua Palms Waikiki

Everyone (19) Couples (2) Family (4)
4 out of 5

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Guest Services and Team

Thank you for staying with us. We appreciate your review. We hope you had a great time during your stay with us and look forward to your next visit. Mahalo!

3 out of 5
People were nice and helpful. Place is just older. No cold water! It’s just hot and hotter. Room was just a basic hotel room. Everything is expensive in Hawaii though.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 20, 2019 by Guest Services and Team

Thank you for staying with us. We appreciate your feedback for it helps us to improve. We sincerely apologize for the inconvenience you've encountered during your stay. We will definitely inform the right department head of the issues and please contact us at 808-947-7256.

5 out of 5
Great location; reasonable rates. comfortable beds, friendly front desk. Parking available off-street is a little snug but half the cost of other hotels.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by Guest Services

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Staff name Guy Maintenance staff (forgot his name) They both went over and above to help make it stay pleasant

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 16, 2019 by Guest Services

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 13, 2019 by Guest Services

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 19, 2019 by Guest Services and team

Thank you for staying with us. We appreciate your review. We hope you had a wonderful stay and look forward to you next visit. Mahalo!

2 out of 5
The floor sloped; dramatically from the sliding window down hill to the front door— bed was also sloped- Kept Rolling to the outside edge and having to scoot to the center all night. Floors/carpets were needing shampooed. Bathroom door almost hit the toilet: less than an inch away— difficult to maneuver in the cramped tiny bathroom.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Oct 3, 2019 by Guest Services and Team

Thank you for staying with us. We appreciate your review for it helps us to improve. We sincerely apologize for the inconvenience you've encountered during your stay. We will share your comments with the right department heads. Again we apologize and hope your were still able to enjoy your time in Waikiki. Mahalo!

5 out of 5

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 6, 2019 by Guest Services & Team

Thank you for staying with us. We greatly appreciate your review. We hope you had a wonderful stay and we look forward to your next visit with us. Mahalo!

5 out of 5
They were very nice and helpful. My husband took a major fall in the airport and the staff helped him get to our room

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 14, 2019 by Aqua Palms Staff

Aloha Kristina! Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations & location all enhanced the quality of your vacation. We hope to welcome you again soon! Mahalo nui loa & a hui ho (until next time)

4 out of 5
Staff was so nice and courteous. Room didn’t get cleaned by the time we got back at 2:45, but they waves the daily fee so I was thankful for that

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by Guest Services & Team

Thank you for staying with us. We appreciate your review. We apologize for the inconvenience you've encountered during your stay. We are glad to hear that our front desk able to assist with the matter. We hope you enjoyed you time in Waikiki. Mahalo!

Property Features

Aqua Palms Waikiki offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You'll find a 24-hour business center on site. WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at Aqua Palms Waikiki. Parking is available for a fee. This Honolulu hotel is smoke free.

  • 262 guestrooms or units
  • 12 levels
  • Dining venue
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (14 km / 8.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Aqua Palms Waikiki offers 262 air-conditioned accommodations with DVD players and laptop-compatible safes. Rooms open to lanais. Beds feature pillowtop mattresses. 42-inch LCD televisions come with video-game consoles. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private lanai
  • Pillowtop beds
  • LCD television
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

IHOP - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Boat tours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • Tax ID - TA-186-276-2496-01

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.74 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Shuttle service
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Self parking fee: USD 28 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua Palms
  • Aqua Palms Hotel
  • Aqua Palms Hotel Waikiki
  • Aqua Palms Waikiki
  • Aqua Waikiki Palms
  • Palms Waikiki
  • Waikiki Aqua Palms
  • Waikiki Palms
  • Aqua Palms Honolulu
  • Aqua Palms Spa Honolulu
  • Aqua Palms Waikiki Hawaii/Honolulu
  • Aqua Palms Waikiki Hotel Honolulu
  • Aqua Palms Waikiki Hotel
  • Aqua Palms Waikiki Hotel
  • Aqua Palms Waikiki Honolulu
  • Aqua Palms Waikiki Hotel Honolulu
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.