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"The noise of the staff ...rolling carts on the concrete side walks at 6:15AM. Talking loud to coworkers for long period of time early in the AM. The s ... " More

By a verified traveler on Wed 03 May 2023

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Hotel Description

Hotel near Waikiki Beach Walk in Honolulu

Oceanside stay

With a stay at this Waikiki hotel, you'll be steps from Waikiki Beach Walk and Royal Hawaiian Center. Fort DeRussy Beach Park and International Market Place are also within half a mile (1 km).

Dining, outdoor pool

A restaurant and an outdoor pool are featured at this hotel. WiFi in public areas is free. Self parking and a convenience store are also offered on site.

Room, Pool View (1 King or 2 Doubles)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$77* Per night/room Apr 2 - Apr 3

Studio, Kitchenette, Annex Building (1 Queen or 2 Twins)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Bedroom, Kitchenette, Annex Building (1 King Bed and Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Balcony, Pool View (1 King or 2 Doubles)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room (1 King or 2 Doubles)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Waikiki Heritage Hotel ratings based on 18 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Waikiki Heritage Hotel

Everyone (8) Couples (4) Family (3)
5 out of 5

Posted by on Aug 1, 2023

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Comment from Hotel Management

Aug 21, 2023 by Waikiki Heritage Hotel Agent

Thank you for staying at Waikiki Heritage Hotel. We appreciate your feedback! Mahalo.

3 out of 5
The noise of the staff ...rolling carts on the concrete side walks at 6:15AM. Talking loud to coworkers for long period of time early in the AM. The smell of bleach everywhere..... vinegar cleans just as well. Pool available but didn't look inviting to use....water looked odd.

Posted by on May 3, 2023

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Comment from Hotel Management

May 3, 2023 by Waikiki Heritage Hotel Agent

Thank you for staying with us. We appreciate your feedback. Please accept my apologies for the inconveniences you encountered. The experience you described falls far short of our high standards and of the expectations our guests have. There's no excuse for this and I can assure you that we have taken immediate action to ensure it doesn't happen again. Mahalo

5 out of 5

Posted by on Mar 30, 2023

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Comment from Hotel Management

Apr 20, 2023 by Waikiki Heritage Hotel Agent

Mahalo for choosing Waikiki Heritage Hotel during your visit to Waikiki. We're so glad that you enjoyed staying with us. As Waikiki's last Garden Hotel, your support means the world to us, and we can't wait to welcome you back! Mahalo

1 out of 5
The bathroom was scary I felt like I was in a third world country hotel. The bathrooms sink faucet was coming off of the sink. The sink was rusted. The grout around the toilet was severely discolored. The shower was leaking. The carpet was ripped. The walls has visible dirt, the alarm clock was covered in spots of something. The couch has stain marks on it. It was so dusty in the room I started to have an allergic reaction. The pool wasn’t very clean looking I didn’t go in though and it was dark. Everything in the room looked like it was from the 50s in a bad way. Would not recommend to anyone it’s not worth it I left and found a way nicer hotel for barely more then I paid for this one.

Posted by on Mar 2, 2023

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Comment from Hotel Management

Mar 2, 2023 by Waikiki Beachwalk Hotel Agent and Team

Aloha Michelle,Thank you for staying with us. We appreciate your feedback. Please accept my apologies for the inconveniences you encountered. The experience you described falls far short of our high standards and of the expectations our guests have. There's no excuse for this and I can assure you that we have taken immediate action to ensure it doesn't happen again. Mahalo

5 out of 5
Close to the beach. Clean rooms!!

Posted by on Jan 19, 2023

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Comment from Hotel Management

Jan 19, 2023 by Pagoda Waikiki Agent

Mahalo for choosing Waikiki Beach Walk Hotel during your visit to Waikiki. We're so glad that you enjoyed staying with us. As Waikiki's last Garden Hotel, your support means the world to us and we can't wait to welcome you back! Mahalo

5 out of 5

Posted by on Dec 15, 2022

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1 out of 5
Absolutely appalling and drastic reality. The hotel we booked based off of the pictures online were vastly different from the reality we faced. Urine on the bathroom door, mystery stains on the floor, what appears to be remnants from an electrical fire on a plug-in and a shower head dangling for dear life off of the wall. These were all things we experienced in our one and only night there. Upon checkin and inspection we immediately began searching for a new place to stay. All of these issues do not include the limitations on parking, nor the rude staff at the front desk. I absolutely do not recommend this place for any stay, long term or even for one night.

Posted by on Dec 5, 2022

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Comment from Hotel Management

Dec 5, 2022 by Pagoda Waikiki Agent

Aloha sharonThank you for staying with us and taking the time to share your experience. We appreciate guest feedback, as it allows us to improve the Pagoda Waikiki Hotel experience. Please accept my apologies for the issues you encountered. Still, we should have done a better job of ensuring these oversights never occur. It was clearly an accident, but unacceptable, nonetheless. Rest assured we have procedures in place, so this doesn't happen again.

5 out of 5
Quiet central location

Posted by , from KAPAA on Jun 26, 2022

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Comment from Hotel Management

Jun 26, 2022 by Pagoda Waikiki Agent

Thank you for staying at Pagoda Waikiki. We appreciate your feedback!

1 out of 5
Nothing it wasn't clean bad location

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 17, 2022 by Pagoda Waikiki Agent

We are sorry you are unhappy. Your reservation was for studio type of room with full kitchen. We did asked what's the concern with room but we were told it's not up to the guest expectations. Our housekeepers also double checked the room and it was cleaned. For location, we are at the center of Waikiki which has easy access to most restaurants and beaches. Mahalo!

2 out of 5
They still haven't returned my deposit

Posted by on Mar 13, 2022

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Comment from Hotel Management

Mar 13, 2022 by Pagoda Waikiki Agent

We have released your deposit when you checked out. Normally it take about 5 - 7 business days for the funds to show back to your card

Property Features

There's a restaurant on site. WiFi is free in public spaces. Waikiki Heritage Hotel also features an outdoor pool, coffee/tea in a common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Honolulu hotel is smoke free.

  • 60 guestrooms or units
  • Towels for the beach
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Convenience store
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking reservations required

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Waikiki Heritage Hotel offers 60 air-conditioned accommodations with safes. 48-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided weekly.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Bathtub or shower
  • Housekeeping (weekly)
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Desk chair

Food & Drink

Steak Farm - Onsite restaurant.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Segway rental/tour nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Fishing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:00 PM
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay
  • Resort fee: USD 25 per accommodation, per night

The resort fee includes:

  • Beach towels
  • Housekeeping
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 40 per day
  • Nearby parking fee: USD 50 per day(984 ft away; open 24 hours)
  • Early check-in fee: USD 35 (subject to availability)
  • Late check-out fee: USD 35 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waikiki Heritage Hotel Hotel
  • Waikiki Heritage Hotel Honolulu
  • Waikiki Heritage Hotel Hotel Honolulu

You should know

  • Pool access available from 9:00 AM to 6:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.