Your stay at this Deco hotel places you within 2 miles (3 km) of Willowbrook Mall and Houston Methodist Willowbrook Hospital. Aerodrome and Champions Golf Club are also within 2 miles (3 km).
This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box is provided and the front desk is staffed around-the-clock.
Free WiFi, kitchens
The 138 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and free local calls are also available. Housekeeping is available on request.
Feb 22, 2020 by Extended Stay Management
Thanks for reaching out, we do apologize for the inconvenience. We will solve this matter as soon possible. Thanks Management
Feb 17, 2020 by Hotel Management
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Jun 26, 2019 by Hotel Management
Thank you for your review and for letting us know you enjoyed most of your stay. We are sorry for the oversights in servicing your room, and we hope you will accept our apologies. This kind of feedback reminds us to be more careful in the future. We appreciate your comments and hope you will choose us again. Sincerely, Hotel Management
Apr 12, 2019 by Hotel Management
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Jan 17, 2018 by Hotel Management
Paul, thanks for returning back to us. Please accept our sincere apologies for the cleanliness issue you encountered in your room while being here and that our staff being wasn’t so warm and friendly towards you. Your feedback is shared with the concerned teams in an effort to improve our future guest experiences. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
Oct 29, 2017 by Hotel Management
Thank you for sharing your wonderful comments about your stay at Extended Stay America with fellow travellers online. We are thrilled to read you loved the service provided by our courteous associates and were impressed with the comfort of your clean room. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Extended Stay America Houston - Willowbrook offers its guests coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. WiFi is free in public spaces. Self parking is free. This Houston hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America Houston - Willowbrook offers 138 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.