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"Customer services. They are very professional, courtesy and very helpful. " More

By a verified traveler on Wed 21 Aug 2019

Hotel Description

3-star hotel near Rice University

Heart of Houston

A stay at this Greenway Plaza-Upper Kirby hotel places you within half a mile (1 km) of Greenway Plaza and 2 miles (3 km) of Rice University. Lakewood Church and Houston Natural Science Museum are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and concierge services.

Free Internet, comfy beds

The 216 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include refrigerators, room service, and LED TVs with digital channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$170* Per night/room May 2 - May 3

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Four Points by Sheraton Houston Greenway Plaza ratings based on 10 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Four Points by Sheraton Houston Greenway Plaza

Everyone (8) Family (2)
5 out of 5
Customer services. They are very professional, courtesy and very helpful.

Posted by on Aug 21, 2019

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4 out of 5
The Hotel staff was very friendly during check-in. the location was very convenient.

Posted by on Aug 5, 2019

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1 out of 5

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 6, 2019 by Midearest K.

Thank you very much for taking the time to review our property.

5 out of 5
Really pleased with man that checked me in. Awesome employee

Posted by on Feb 1, 2019

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Comment from Hotel Management

Feb 2, 2019 by Margie Garcia

Thank you we appreciate your comments. hope we may see you again on your next trip.

4 out of 5
We had a pleasant experience overall. Our room wasn't ready at 3pm check-in and only 1 out of 3 elevators were operational.

Posted by on Jul 31, 2018

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Comment from Hotel Management

Jul 31, 2018 by Front Desk Supervisor

Thank you for your honest feedback. It was truly our pleasure serving you. We hope your travels bring you back to Greenway Plaza!

4 out of 5

A nice place to stay with very comfortable beds

Pros: Just very pleasant all around. Not perfect, but for the price, extremely comfortable and good value.
Cons: It would be nice if they lowered the lobby music level a little. Also a mini fridge in the room would have been nice to store leftovers from meals out
Location: good location a very nice park next door (Levy park) with dog park, children's water park outdoor yoga, food trucks, easy access to downtown as well
This is a midgrade hotel, older, but pleasant. It has been refurbished and updated and they paid particular attention to bedding which is very nice, clean and super comfortable. The only thing I found a little offputting was the lobby music which was kind of loud. When I checked in I thought maybe it was a "party place" and I wasn't going to be getting much sleep there. But actually it was quite quiet upstairs in the rooms, Staff were very helpful and pleasant and I would certainly stay there again

Posted by , from VIRGINIA on Jun 25, 2018

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Comment from Hotel Management

Jun 26, 2018 by Front Desk Supervisor

Thank you for your honest feedback. It was truly our pleasure serving you. We hope your travels bring you back to Greenway Plaza!

5 out of 5

Getaway in the city

I thoroughly enjoyed staying at the Sheraton Four points. This was really a nice hotel. I would definitely stay here again. Hotel was clean & the staff was nice.

Posted by on Feb 13, 2018

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4 out of 5

Paying for parking did not make sense to me.

Hotel was nice but paying for parking was just not right.

Posted by , from Newport news,Va on Jul 17, 2017

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1 out of 5

Rude staff, screaming guests, no microwave/frig...

When we asked if we could check in 45 minutes early (2:15pm), no effort was made to check on availability and were told "rooms were not cleaned yet" and "not all guests had checked out". After waiting to check in, we discovered our room had no microwave or frig as listed on the website and the guests across the hall started screaming/yelling. The disruptive guests were escorted off the property, and a microwave/frig were delivered to the room after I complained. Find another hotel if you need to stay close to Rice University!

Posted by , from texas on Jan 18, 2017

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3 out of 5

Not the best.

Pros: convince to places we needed to go.
Cons: cleanliness, bathroom and showers needed to be fixed (obvious dirt and chipping in tub)
Location: n/a
Our stay here was not the best at all. This was our second time staying here and returning a year later this hotel has changed. The staff was just pleasant, the room was very disappointing. The bathroom was not very clean, the towels left were scarce that we had to go get more. Not to mention, someone or some people smoked marijuana on our floor and the hall ricked of it. They smoke all through the nite because it came through the vents and up under the door. Not a good stay at all. I was very disappointed and I will not return.

Posted by , from california on Nov 14, 2016

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About the Four Points by Sheraton Houston Greenway Plaza

Location 2828 Southwest Fwy, Houston, TX 77098

Property Features

Four Points by Sheraton Houston Greenway Plaza offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3000 square feet (279 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Four Points by Sheraton Houston Greenway Plaza. Parking is available for a fee. This 3-star Houston hotel is smoke free.

  • 1 building
  • 216 guestrooms or units
  • 9 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Houston William Hobby Airport (HOU) (21.9 km / 13.6 mi)
  • Train station: Houston Station (9.4 km / 5.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton Houston Greenway Plaza offers 216 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. 50-inch LED televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • In-room dining
  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.

Upper Kirby Tap Room - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Car not required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 12.00 per person (approximately)
  • Self parking fee: USD 12.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Houston
  • Four Points Sheraton Houston Southwest
  • Four Points Sheraton Southwest
  • Four Points Sheraton Southwest Hotel
  • Four Points Sheraton Southwest Houston
  • Houston Four Points Sheraton
  • Houston Sheraton Four Points
  • Sheraton Four Points Houston
  • Sheraton Four Points Southwest Houston
  • Sheraton Southwest Houston
  • Four Points Sheraton Houston Greenway Plaza Hotel
  • Four Points Sheraton Greenway Plaza Hotel
  • Four Points Sheraton Houston Greenway Plaza
  • Four Points Sheraton Greenway Plaza
  • Four Points by Sheraton Houston Greenway Plaza Hotel
  • Four Points by Sheraton Houston Greenway Plaza Houston
  • Four Points by Sheraton Houston Greenway Plaza Hotel Houston
  • Houston Four Points

You should know

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.