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4.3 out of 5

"Great staff...too bad restaurant was not up and running yet. " More

By a verified traveler on Fri 02 Jul 2021

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Hotel Description

3-star hotel near Sugar Land Town Square

On lake

You'll find Sugar Land Town Square and CHI St. Luke's Health-Sugar Land Hospital within 2 miles (3 km) of this hotel. Sugar Land Ice and Sports Center and First Colony Mall are also within 2 miles (3 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the gym and free perks like buffet breakfast and free self parking.

Free WiFi, comfy beds

The 214 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, sofa beds, and flat-screen TVs with satellite channels.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$87* Per night/room Dec 11 - Dec 12

Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Hyatt Place Houston/Sugar Land ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Houston/Sugar Land

Everyone (13) Couples (3) Family (5)
5 out of 5

Posted by on Aug 1, 2021

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5 out of 5
Great staff...too bad restaurant was not up and running yet.

Posted by on Jul 2, 2021

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4 out of 5
Nice place

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 11, 2021 by Teresa

Thank you for the great comments and rating. We hope you have a great summer, come back again. Safe Travels

5 out of 5

Posted by on Mar 9, 2021

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4 out of 5

Posted by on Mar 1, 2021

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2 out of 5
Location good but hard to get to. Nice view from 9th floor. That is the only “good”. Now the bad. Room poorly laid out. Bathroom impossible to get in. So cramps. No microwave. Beds saggy. Coffee maker did not work. Calls to front desk never answered (phone out of order?). Will never stay there again.

Posted by on Dec 24, 2020

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2 out of 5
A MINIMALIST Experience. Their focus is on conserving energy so rooms are very warm and uncomfortable. AC is needed in Houston heat and this hotel has horrible AC. Struggling to perform our room air handler loud noise have me headache. I notified desk to no avail. Only ine person serving hotel. No maintenance staff. Asked to change rooms while at dinner. Advised on return that room AC was broken. Again asked for cooler room and was shown alternate room that temp was 76 degrees vs our room at 75. Cut my losses and spent miserable night in room knowing I will never return.

Posted by , from SugarLand on Oct 20, 2020

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Comment from Hotel Management

Oct 26, 2020 by Teresa

Dear PWC Thank you for sharing your experience. Please accept our apology that your room was not cool enough. We hope that you will provide us with another opportunity to serve your needs when in Sugar Land.

4 out of 5

Posted by on Jun 15, 2020

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5 out of 5

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 6, 2019 by Teresa

Hello and thank you for the 5 Star rating. We hope your time in Sugar Land was enjoyable!

4 out of 5
The property is so close to our annual event that it makes it easy on us to stay here. The only negative right now it's the back door is the way we get in and out for our event, and the card reader doesn't work anymore, which causes us to have to walk around. When I asked about it, the employee just kind of shrugged. For my husband, the wifi didn't provide the speed he needs for work meetings, so he was a bit frustrated. They don't have a higher speed option, sadly.

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 14, 2019 by Teresa

Dear BP Thank you for staying with us. I am always available to our guest, please don't hesitate to reach out next time you are here. We wish you safe travels.

About the Hyatt Place Houston/Sugar Land

Location 16730 Creek Bend Drive, Sugar Land, TX 77478

Property Features

Hyatt Place Houston/Sugar Land offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 6037 square feet (561 square meters) and includes conference space. The business-friendly Hyatt Place Houston/Sugar Land also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. A free area shuttle within 5 mi is available. Self parking is free. This 3-star Sugar Land hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 9 levels
  • 6037 sq ft of conference space
  • 561 sq m of conference space
  • Built in 2010
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking

Room Amenities

Hyatt Place Houston/Sugar Land offers 214 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. This Sugar Land hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Hyatt Place Houston/Sugar Land has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Minimum guest age is 0
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Houston/Sugar
  • Hyatt Place Houston/Sugar Hotel
  • Hyatt Place Houston/Sugar Hotel Land
  • Hyatt Place Houston/Sugar Land
  • Hyatt Place Houston/Sugar Land Hotel
  • Hyatt Place Houston/Sugar Land Hotel Sugar Land
  • Hyatt Place Houston Sugar Land
  • Hyatt Place Houston/Sugar Land Hotel
  • Hyatt Place Houston/Sugar Land Sugar Land
  • Hyatt Place Houston/Sugar Land Hotel Sugar Land

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.