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"Very clean. Friendly staff. Good breakfast. Would definitely stay again " More

By a verified traveler on Mon 13 Jan 2020

Hotel Description

3-star hotel near Willowbrook Mall

Heart of Houston

Your stay at this Willowbrook hotel places you within 2 miles (3 km) of Willowbrook Mall and Houston Methodist Willowbrook Hospital. Also, Champions Golf Club is within 3 miles (5 km) and Sam Houston Race Park is within 6 miles (10 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like buffet breakfast and free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 74 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Pillowtop beds, room service, and premium bedding are also available.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$77* Per night/room Mar 1 - Mar 2

Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Mobility Accessible, Family)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Deluxe Family Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

La Quinta by Wyndham Houston Willowbrook Vintage Park ratings based on 9 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for La Quinta by Wyndham Houston Willowbrook Vintage Park

Everyone (5) Family (4)
5 out of 5
Very clean. Friendly staff. Good breakfast. Would definitely stay again

Posted by on Jan 13, 2020

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3 out of 5
It was clean, but it was poorly maintained. The shower pressure was little to none. The fixtures were literally falling off the wall. The reason we picked this hotel was for the indoor hot tub. It did not work the entire time we were there.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Dec 12, 2019 by Marketing Manager

On behalf of the hotel we do apologize for the inconvenience. With the change in management both showers and hot tube are fully up to par. We do hope you will give us another chance to fully surpass your expectations.

4 out of 5
The room was very neat and clean beside the tub having a rust stain in the basin part that looked like someone had tracked mud in and it hadn’t been cleaned. My biggest complaint is the customer service representative or what they may still call a desk clerk. I had called 24 hours in advance of my booking to let them know I would need to check in prior to the 3pm standard check in time. I was advised to call by 10:00 am the morning of my arrival to check on any vacated rooms. I did that and the customer service representative was not helpful or courteous. I arrived at 10:45 and that same representative was curt and begrudgingly found a room that had a different sleeping arraignment from the one I had reserved but was totally acceptable for me. I wish La Quinta offered a morning check in time and an afternoon check in time so as to accommodate the traveler’s needs. Expecting someone who arrives into Houston/Cypress at 9:00am to wait till 3:00pm to check in is not accommodating at all but to have a discourteous representative working the desk on top of things definitely made it so I wouldn’t book at this La Quinta again.

Posted by on Jul 27, 2019

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3 out of 5
Check in was a bit of a fiasco with a desk clerk who was overwhelmed by the process and who gave me a key marked for the wrong room where I woke up the person already in it. Took over half an hour to get in the room.

Posted by on May 31, 2019

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1 out of 5
The outside was very nice and presentable and the rooms were ok. The staff was very unprofessional and had a very unpleasant experience

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 22, 2019 by GM

Hello, Thanks for taking the time to leave your feedback. I'm sorry to hear you had issues with the staff. Please rest assured that I have taken the appropriate measures to rectify this situation. Please give us a call and ask to speak to the General Manager to discuss this further. Thanks again.

4 out of 5
Overall the stay was pretty good other than the 2nd morning they room staff didn't clean up. Also the cable wasn't working properly in the exercise room.

Posted by , from Charlotte, NC on Nov 12, 2018

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Comment from Hotel Management

Nov 23, 2018 by Brandon Petruska

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Houston Willowbrook La Quinta. Our team looks forward to providing you with exceptional service in the future. I'll be sure to pass your comments along to my housekeeping staff. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Brandon Petruska General Manager La Quinta Houston Willowbrook lq6537agm@laquinta.com 832-617-5757

5 out of 5
We had a nice overnight stay. My grandson enjoyed the pool and splash pad.

Posted by , from houston on May 22, 2018

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Comment from Hotel Management

Jun 9, 2018 by Kevin D. Bello

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Houston Willowbrook La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Here For You, Kevin D. Bello General Manager

4 out of 5

Pleasant hotel stay

Pros: Nice full breakfast each morning.
Very accommodating and friendly staff. Convenient location. Great choice of restaurants nearby.

Posted by on May 15, 2018

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Comment from Hotel Management

May 15, 2018 by Kevin D. Bello

Thank you for taking the time to review our hotel. I'm glad to see you enjoyed your stay with us. Thank you for taking the time to review the La Quinta Inn & Suites Houston - Willowbrook.

2 out of 5

No staff around!!

Pros: The hotel is nice, but the staff and management are horrible.
Cons: Change the manager.
I attempted to check out early and I couldn't reach someone for 2-3 hours. I went to the bar area and was told by another guest that the front desk person was also bartending and had to take care of an issue and would be back in 30 minutes. Omar the GM lists his mobile number, which he didn't answer. I left a message for him at the hotel and I had to call him Monday morning. He was not helpful and said his hands were tied.

Posted by on Aug 16, 2016

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About the La Quinta by Wyndham Houston Willowbrook Vintage Park

Location 8383 FM 1960 Rd W, Houston, TX 77070

Property Features

La Quinta by Wyndham Houston Willowbrook Vintage Park offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1250 square feet (116 square meters). The business-friendly La Quinta by Wyndham Houston Willowbrook Vintage Park also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. Free self parking is available. This 3-star Houston hotel is smoke free.

  • 1 building
  • 74 guestrooms or units
  • 4 levels
  • 1250 sq ft of conference space
  • 116 sq m of conference space
  • Built in 2014
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Houston, TX (IAH-George Bush Intercontinental) (29.6 km / 18.4 mi)
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

La Quinta by Wyndham Houston Willowbrook Vintage Park offers 74 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

LQ BISTRO - This lobby lounge specializes in American cuisine and serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Quinta Houston Willowbrook
  • Quinta Inn Houston Willowbrook
  • Quinta Inn Willowbrook
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  • Quinta Wyndham Houston Willowbrook Hotel
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  • La Quinta by Wyndham Houston Willowbrook Houston
  • Quinta Wyndham Hotel
  • Quinta Wyndham
  • La Quinta Inn Suites Houston Willowbrook
  • La Quinta Inn & Suites by Wyndham Houston Willowbrook Hotel
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  • La Quinta by Wyndham Houston Willowbrook Vintage Park Hotel
  • La Quinta by Wyndham Houston Willowbrook Vintage Park Houston

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't allowed at La Quinta by Wyndham Houston Willowbrook Vintage Park.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.