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4.5 out of 5

"This is a great find for the money, room was clean and spacious. Friendly staff made it a great experience. " More

By a verified traveler on Mon 23 Dec 2019

Hotel Description

3-star hotel near Willowbrook Mall

Near the airport

With a stay at this Willowbrook hotel, you'll be within half a mile (1 km) of Willowbrook Mall and 2 miles (3 km) of Houston Methodist Willowbrook Hospital. Aerodrome and Prairie View A&M University are also within 3 miles (5 km).

Free breakfast

This hotel features an indoor pool and an outdoor tennis court. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free full breakfast each morning.

Fireplaces, free WiFi

Boasting fireplaces, the 96 guestrooms also offer free WiFi and kitchens. Other amenities include refrigerators, microwaves, and LCD TVs with cable channels. Change of towels is available on request.

Suite, 2 Bedrooms, Non Smoking, Fireplace

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Residence Inn by Marriott Houston Willowbrook ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Residence Inn by Marriott Houston Willowbrook

Everyone (2) Family (1)
5 out of 5
This is a great find for the money, room was clean and spacious. Friendly staff made it a great experience.

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 24, 2019 by General Manager

Thank you for taking the time to provide us with feedback. We are glad to hear that you enjoyed your time with us. We hope to see again soon. Happy Holidays!

5 out of 5
Had a great stay! Hotel staff was very friendly and knowledgeable.

Posted by on May 22, 2018

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Comment from Hotel Management

May 22, 2018 by Diana Diaz

Dear Guest, We love hearing when our guests enjoy their stay! We hope to serve you again!

2 out of 5

Furnishing appeared worn and tired.

Pros: I am a loyal Residence Inn customer and I would have to say that the staff was the highlight of my stay.
Cons: Building furniture
Upo entering the room, the very first noticeable thing was the desk chair that had a 5" piece of missing material with the foam cushion exposed. The sofa was very uncomfortable and appeared to be well used, throughout the facility, even the furnishings in the lobby appeared to not to have been updated in a very long time. Staff was very professional and willing to accommodate although there were no available rooms.

Posted by on Mar 1, 2017

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Comment from Hotel Management

Mar 15, 2017 by Martha

Thank you for the feedback. We apologize for the appearance of the furnishings. We are working to replace items as they are damaged over time.

5 out of 5

More than I had expected.

My whole stay was a better experience than I had expected. I have spent about 20 to 30 days a year in hotels and this was one of the best experiences of them all.

Posted by , from Texas on Feb 4, 2011

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5 out of 5

Excellent for the price

I loved my stay. The bed was so comfortable that I wanted to take it home with me. New, Clean and oustanding services.

Posted by on Jan 11, 2007

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5 out of 5

A Great place to stay in Northwest Houston

I've stayed at this hotel many times over the past year and a half. It is always clean and quiet and has convenient freeway access. It is next door to a major mall and has many restaurant choices. The Marriott chain recently went completely non-smoking which takes care of any lingering smoke issues that plague many hotels.

Posted by on Dec 10, 2006

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About the Residence Inn by Marriott Houston Willowbrook

Location 7311 W Greens Rd, Houston, TX 77064

Property Features

Residence Inn by Marriott Houston Willowbrook offers its guests an indoor pool, an outdoor tennis court, and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi and wired Internet are free in public spaces. You'll find a business center on site. The business-friendly Residence Inn by Marriott Houston Willowbrook also features barbecue grills, a garden, and a picnic area. For a fee, parking is available. This 3-star Houston hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (26.8 km / 16.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Residence Inn by Marriott Houston Willowbrook offers 96 accommodations with fireplaces and safes. LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room kitchen
  • Fireplace
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Water skiing nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Residence Inn Willowbrook
  • Marriott Willowbrook
  • Marriott Willowbrook Houston
  • Residence Inn Marriott Houston Willowbrook
  • Residence Inn Marriott Willowbrook
  • Residence Inn Marriott Willowbrook Hotel
  • Residence Inn Marriott Willowbrook Hotel Houston
  • Residence Inn Willowbrook
  • Residence Inn Willowbrook Houston
  • Willowbrook Residence Inn
  • Residence Inn Marriott Houston Willowbrook Hotel
  • Residence Inn by Marriott Houston Willowbrook Hotel
  • Residence Inn by Marriott Houston Willowbrook Houston
  • Residence Inn by Marriott Houston Willowbrook Hotel Houston

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.