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"NO Tv all week, No Pool, closed to cleaning... not so. Motor Cycle parked all week in loading and unloading zone.??? first room #220 bathroom floor ... " More

By a verified traveler on Mon 04 Oct 2021

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Hotel Description

Hotel near Willowbrook Mall in Houston

Willowbrook stay

Your stay at this Willowbrook hotel places you within 2 miles (3 km) of Willowbrook Mall and Aerodrome. Houston Methodist Willowbrook Hospital and Prairie View A&M University are also within 2 miles (3 km).

Business services

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 83 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include coffee/tea makers, free newspapers, and free long-distance calls.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$47* Per night/room Jan 30 - Jan 31

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility,Hearing,Tub w/Grab Bars)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility,Hearing,Tub w/Grab Bars)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Mobility,Hearing,Tub w/Grab Bars)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Wingate by Wyndham - Houston/Willowbrook ratings based on 23 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Wingate by Wyndham - Houston/Willowbrook

Everyone (7) Couples (3) Family (10)
3 out of 5
NO Tv all week, No Pool, closed to cleaning... not so. Motor Cycle parked all week in loading and unloading zone.??? first room #220 bathroom floor flooded, we were moved to 320 ok. lots of people coming and going on 2nd floor, strange... one elevator working all week stay.

Posted by on Oct 4, 2021

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Comment from Hotel Management

Nov 25, 2021 by Hotel Manager

Dear Lonnie, Thank you for your recent stay at our hotel and giving us the feedback. On behalf of our entire team, I would like to apologize for failing to match your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager.

2 out of 5
This is NOT a 4 star hotel beware. They had mold and roaches in the room. The elevator also was only working half the time and you had to press the 1 button really hard to get down on the first floor. No breakfast was offered and the whole room had a weird smell in it. The staff was okay some were rude. Lastly, there seemed to be a shortage of wash towels.

Posted by on Aug 2, 2021

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1 out of 5
The rooms were not ready There were bugs and they tried 3 different rooms and they were all filthy

Posted by on Feb 9, 2021

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Comment from Hotel Management

Feb 10, 2021 by Hotel Manager

Dear Guest, Thanks for your stay at our hotel. We welcome your review and candid feedback about the rooms not ready. We are terribly sorry for the inconvenience caused to you, as it is our routine practice to keep the rooms clean and ready before assigning to the new guest. We assure you this is an isolated incidence & it will not happen again next time when you visit our hotel We request you to consider staying with us in future and have a new satisfactory experience. Sincerely, Hotel Manager

5 out of 5
It was really clean friendley staff beds was vey comfortable

Posted by on Dec 8, 2020

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Comment from Hotel Management

Dec 10, 2020 by Hotel Manager

Dear Guest, Thank you so much for your kind words and commendation. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our comfortable beds & friendly staff's hospitality. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2 out of 5
I would like to send in photos and a few short videos showing the ants crawling over the night stands, the bed, the walls and on the tv screen. Tried to use the microwave and it near caught. It is a dangerous fire hazard. After it nearly blew up a cockroach ran from under it. I went to call down to the check in desk but the phone was out of order, even though they promote free long distance calling. There was an ice bucket but to ice machine. Most aggravating of all was lack of WiFi. I'd have stayed elsewhere if I'd realized the problems with this location. Looks like it will either be taken over by insects or destroyed by faulty equipment catching fire. I want a refund!

Posted by , from Houston on Dec 7, 2020

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Comment from Hotel Management

Dec 11, 2020 by Hotel Manager

Dear Eric , We are very sorry to hear that we did not meet your expectations. I deeply apologize for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely, Hotel Manager.

4 out of 5
Location and it was nice. It close 2 everything u may need

Posted by , from Dallas tx on Jul 23, 2020

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4 out of 5

Posted by on Jan 20, 2020

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3 out of 5

Posted by on Dec 16, 2019

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4 out of 5

Posted by on Nov 25, 2019

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4 out of 5
Light bulb missing at bedside. TV remote did not work. Room was clean.

Posted by on Oct 26, 2019

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About the Wingate by Wyndham - Houston/Willowbrook

Location 9050 Mills Rd, Houston, TX 77070

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wingate by Wyndham - Houston/Willowbrook offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 1800 square feet (167 square meters). The business-friendly Wingate by Wyndham - Houston/Willowbrook also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this Houston hotel.

  • 83 guestrooms or units
  • 4 levels
  • 1800 sq ft of conference space
  • 167 sq m of conference space
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Wingate by Wyndham - Houston/Willowbrook offers 83 accommodations with safes and complimentary newspapers. Flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a debit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit card deposit required
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property for guests without full COVID-19 vaccination

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wingate Houston
  • Wingate Houston Willowbrook
  • Wingate Willowbrook
  • Wingate Wyndham Houston Willowbrook
  • Wingate Wyndham Willowbrook
  • Wingate Wyndham Willowbrook Hotel
  • Wingate Wyndham Willowbrook Hotel Houston
  • Wyndham Willowbrook
  • Wingate By Wyndham Hotel Houston
  • Wingate Hotel Houston
  • Wingate Wyndham Houston/Willowbrook Hotel Houston
  • Wingate Wyndham Houston/Willowbrook Hotel
  • Wingate Wyndham Houston/Willowbrook Houston
  • Wingate Wyndham Houston/Willowbrook
  • Wingate by Wyndham - Houston/Willowbrook Hotel
  • Wingate by Wyndham - Houston/Willowbrook Houston
  • Wingate by Wyndham - Houston/Willowbrook Hotel Houston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.