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4.0 out of 5

"I LOVED this hotel - very unique and unusual atmosphere - great food in the restaurant - nearby downtown and could walk to other places " More

By a verified traveler on Thu 05 Dec 2019

Hotel Description

3.5-star hotel near Lucas Oil Stadium

Downtown Indianapolis stay

Within a 10-minute walk of this Downtown Indianapolis hotel, you'll find Lucas Oil Stadium and Indiana Convention Center. Bankers Life Fieldhouse and Circle Center Mall are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 273 guestrooms also offer free WiFi and TVs with satellite channels. Room service, free weekday newspapers, and free local calls are also available.

Room, 1 King Bed, Accessible, Non Smoking (Hear Mobility Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$133* Per night/room Apr 16 - Apr 17

Deluxe Suite, Accessible, Non Smoking (Roll Shwr)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Train Car)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (Hear Accessible Roll In Shwr)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Room, Non Smoking (Train Car)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel ratings based on 33 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

Everyone (7) Couples (3) Family (2)
5 out of 5
I LOVED this hotel - very unique and unusual atmosphere - great food in the restaurant - nearby downtown and could walk to other places

Posted by on Dec 5, 2019

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5 out of 5

Posted by on Nov 11, 2019

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5 out of 5
We live this hotel. The history of this property is unique. The train car hotel rooms are one of a kind!

Posted by on Nov 9, 2019

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5 out of 5

Posted by on Nov 6, 2019

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4 out of 5
Close tryout venue. Didn’t like the staff. Couldn’t understand what they were saying. Nothing personal but if they need to talk to guests you should be able to understand them.

Posted by on Oct 6, 2019

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4 out of 5
It Was good - a bit pricy for the amenities but the location was fantastic

Posted by on Aug 5, 2019

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3 out of 5

Posted by on Jun 9, 2019

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5 out of 5
The property had no record of my reservation. This is a Travelocity problem. Please refund my money.

Posted by on May 10, 2019

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3 out of 5
There was no hot water in the shower. That was unfortunate.

Posted by on Mar 10, 2019

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5 out of 5
Trains in staition and valet and the complementary shuttle around down town

Posted by on Feb 16, 2019

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About the Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel

Location 123 W Louisiana St, Indianapolis, IN 46225

Renovations + Closures

The following facilities or services will be unavailable from March 11 2021 to July 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Daily housekeeping
  • Dining venue(s)
  • Swimming pool

Property Features

Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel. A free area shuttle within 1 mi is available. Parking is available for a fee. This 3.5-star Indianapolis hotel is smoke free.

  • 273 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 55,000 sq ft of conference space
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Indianapolis Station (0.8 km / 0.5 mi)
  • Property shuttles: Free area shuttle within 1 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Indianapolis - Downtown Union Station, an IHG Hotel offers 273 air-conditioned accommodations with video-game consoles and safes. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

123 West - This restaurant specializes in American cuisine and serves breakfast only. A children's menu is available.

Taggart's - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 15.00 per person (approximately)
  • Self parking fee: USD 35 per day
  • Valet parking fee: USD 42 per day (in/out privileges)
  • Refrigerator fee: USD 20 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Indianapolis Downtown Union Station
  • Crowne Plaza Union Hotel Indianapolis Downtown Station
  • Crowne Plaza Indianapolis Downtown Union Station Hotel
  • Crowne Plaza Union Station
  • Crowne Plaza Indianapolis Downtown Union Station

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.