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4.3 out of 5

"Reserved king, was given two queens, slept separate beds first time in 37 years, unacptable. " More

By a verified traveler on Thu 15 Feb 2018

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Hotel Description

3-star guestrooms with comfy beds

In suburbs

You'll find TGX Medical Systems and Franciscan Health Carmel within 2 miles (3 km) of this hotel. Franciscan Health and Carmel Arts and Design District are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Free Internet, comfy beds

Featuring conveniences like sofa beds and refrigerators, the 110 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include Select Comfort beds, MP3 docks, and microwaves.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$110* Per night/room Nov 2 - Nov 3

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Queen with Parlor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Indianapolis/Carmel ratings based on 16 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Indianapolis/Carmel

Everyone (5) Couples (1)
5 out of 5
Very nice room

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 7, 2021 by Jessica

We are so glad you enjoyed your stay with us! We look forward to having you stay with us again in the future!

3 out of 5

Posted by on Feb 22, 2019

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Comment from Hotel Management

May 28, 2019 by Jessica

Thank you for the review, We hope to have you stay with us again!

5 out of 5
Reserved king, was given two queens, slept separate beds first time in 37 years, unacptable.

Posted by on Feb 15, 2018

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4 out of 5

ADEQUATE

Pros: Staff was friendly and helpful. Staff was kid-friendly to my 3 grandchildren, even when using the workout room, with me supervising.
Cons: Indoor pool as advertised, but extremely small pool. Kids were disappointed in this.
Location: Handy location to Keystone at the Crossing and Children's museum only a 15 minute drive.
Pricey for quality of hotel, but provided adequate accommodation.

Posted by , from Indiana on Oct 21, 2016

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5 out of 5

Great hotel for our family of 5. Felt luxurious!

Our family of 5 slept comfortably in this spacious suite with a pullout couch bed. The decor and amenities in the room and lobby felt luxurious for the very reasonable price we paid. The hot tub was out of order during our stay, but my kids were so distracted by the complimentary cookies in the lobby (still warm!) that they didn't complain. Breakfast is not included, but there are plenty of options around if you don't want to pay the extra $11 per person. We came to visit Conner Prairie and to go tubing on the White River, and this was the perfect location.

Posted by , from Oxford, OH on Sep 10, 2015

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1 out of 5

Frustrating Experience

Pros: Always prefer Hilton Garden Inns. Have stayed at this one before--never had such poor service.
Cons: A new person at the front desk.
Booked a standard king room through Travelocity. When I arrived at the hotel at 2:00 am after a long drive, I was given a handicapped room with everything accessible to a handicapped person, but not at all appropriate or handy for me (low hanging bars, shower only, etc.). I returned to the front desk and was told I was not in a handicapped room. Returned to my room and printed above the (low placed) doorbell were the words "Handicapped Room". Returned to the front desk and was told that since I booked through a third party they could not change the room. Asked for the manager and finally was given the room I had booked--a standard king room. A very difficult and frustrating time for someone who had a long drive and was very tired.

Posted by , from Sanibel, FL on Aug 31, 2015

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4 out of 5

Front desk staff at check-in was very welcoming and friendly!

Pros: Quiet
Overall, great stay. Only comment is about the beds. Mine wouldn't adjust. Luckily I had two double beds and the other one was comfy.

Posted by , from Lexington, KY, USA on Jul 19, 2012

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5 out of 5

This hotel was exceptional

Pros: Free Internet
I travel frequently and appreciate a hotel that anticipates your needs and the staff at this hotel was excellent. This hotel was clean, and well maintained. I will stay at this hotel again. I espically liked the sleep number beds and housekeepings attention to detail.

Posted by , from Danville, IL, USA on Jun 19, 2012

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5 out of 5

This hotel was friendly and certious

Pros: Close restaurants, Free Internet, Quiet, clean, friendly
My husband and I thought this hotel was very nice and in close proximity to our family whom we visit periodically. I was travelling alone this time and felt very safe.

Posted by , from Colorado, USA on Jun 8, 2012

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4 out of 5

Staff was very helpful & pleasant.

Pros: Free breakfast, Close restaurants, Quiet
Location was convenient. Room was very nice & clean. Not much for a view, but easy to get to where we were going. Staff was very helpful & pleasant.

Posted by , from Holland, MI on May 24, 2012

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About the Hilton Garden Inn Indianapolis/Carmel

Location 13090 Pennsylvania Street, Carmel, IN 46032

Property Features

Hilton Garden Inn Indianapolis/Carmel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this hotel measures 1266 square feet (118 square meters). A library, a terrace, and laundry facilities are also featured at the business-friendly Hilton Garden Inn Indianapolis/Carmel. Self parking is free. Smoking is allowed in designated areas at this 3-star Carmel hotel.

  • 1 building
  • 110 guestrooms or units
  • 4 levels
  • 1266 sq ft of conference space
  • 118 sq m of conference space
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Car service
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Newspapers for purchase
  • Television in lobby
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Indianapolis/Carmel offers 110 accommodations with MP3 docking stations and video-game consoles. Select Comfort beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Select Comfort beds
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Great American Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 10.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Indianapolis/Carmel
  • Hilton Garden Inn Indianapolis/Carmel
  • Hilton Garden Inn Indianapolis/Carmel Hotel Carmel
  • Hilton Carmel
  • Hilton Garden Inn Carmel
  • Hilton Garden Inn Indianapolis / Carmel Hotel Carmel
  • Hilton Garden Inn Indianapolis/Carmel Hotel
  • Hilton Garden Inn Indianapolis/Carmel Carmel
  • Hilton Indianapolis Carmel
  • Hilton Garden Inn Indianapolis/Carmel Hotel
  • Hilton Garden Inn Indianapolis/Carmel Carmel
  • Hilton Garden Inn Indianapolis/Carmel Hotel Carmel

You should know

  • Pool access available from 7 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.