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4.4 out of 5

"Reserved king, was given two queens, slept separate beds first time in 37 years, unacptable. " More

By a verified traveler on Thu 15 Feb 2018

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Hotel Description

3-star guestrooms with comfy beds

In suburbs

You'll find Franciscan Health Carmel and Franciscan Health within 2 miles (3 km) of this hotel. Carmel Depot Museum and IU Health North Hospital are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$109* Per night/room Oct 9 - Oct 10

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Queen with Parlor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Indianapolis/Carmel ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Indianapolis/Carmel

Everyone (8) Couples (1)
5 out of 5

Posted by on Nov 8, 2021

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5 out of 5

Posted by on Oct 16, 2021

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5 out of 5

Posted by on Aug 25, 2021

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5 out of 5
Very nice room

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 7, 2021 by Jessica

We are so glad you enjoyed your stay with us! We look forward to having you stay with us again in the future!

3 out of 5

Posted by on Feb 22, 2019

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Comment from Hotel Management

May 28, 2019 by Jessica

Thank you for the review, We hope to have you stay with us again!

5 out of 5
Reserved king, was given two queens, slept separate beds first time in 37 years, unacptable.

Posted by on Feb 15, 2018

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4 out of 5

ADEQUATE

Pros: Staff was friendly and helpful. Staff was kid-friendly to my 3 grandchildren, even when using the workout room, with me supervising.
Cons: Indoor pool as advertised, but extremely small pool. Kids were disappointed in this.
Location: Handy location to Keystone at the Crossing and Children's museum only a 15 minute drive.
Pricey for quality of hotel, but provided adequate accommodation.

Posted by , from Indiana on Oct 21, 2016

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5 out of 5

Great hotel for our family of 5. Felt luxurious!

Our family of 5 slept comfortably in this spacious suite with a pullout couch bed. The decor and amenities in the room and lobby felt luxurious for the very reasonable price we paid. The hot tub was out of order during our stay, but my kids were so distracted by the complimentary cookies in the lobby (still warm!) that they didn't complain. Breakfast is not included, but there are plenty of options around if you don't want to pay the extra $11 per person. We came to visit Conner Prairie and to go tubing on the White River, and this was the perfect location.

Posted by , from Oxford, OH on Sep 10, 2015

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1 out of 5

Frustrating Experience

Pros: Always prefer Hilton Garden Inns. Have stayed at this one before--never had such poor service.
Cons: A new person at the front desk.
Booked a standard king room through Travelocity. When I arrived at the hotel at 2:00 am after a long drive, I was given a handicapped room with everything accessible to a handicapped person, but not at all appropriate or handy for me (low hanging bars, shower only, etc.). I returned to the front desk and was told I was not in a handicapped room. Returned to my room and printed above the (low placed) doorbell were the words "Handicapped Room". Returned to the front desk and was told that since I booked through a third party they could not change the room. Asked for the manager and finally was given the room I had booked--a standard king room. A very difficult and frustrating time for someone who had a long drive and was very tired.

Posted by , from Sanibel, FL on Aug 31, 2015

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4 out of 5

Front desk staff at check-in was very welcoming and friendly!

Pros: Quiet
Overall, great stay. Only comment is about the beds. Mine wouldn't adjust. Luckily I had two double beds and the other one was comfy.

Posted by , from Lexington, KY, USA on Jul 19, 2012

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About the Hilton Garden Inn Indianapolis/Carmel

Location 13090 Pennsylvania Street, Carmel, IN 46032

Renovations + Closures

The property will be renovating from August 1 2022 to November 1 2022 (completion date subject to change). The following areas are affected:

  • Front desk
  • Lobby

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Hilton Garden Inn Indianapolis/Carmel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this hotel measures 1266 square feet (118 square meters) and includes conference space. A library, a terrace, and concierge services are also featured at the business-friendly Hilton Garden Inn Indianapolis/Carmel. Self parking is free. Smoking is allowed in designated areas at this 3-star Carmel hotel.

  • 1 building
  • 110 guestrooms or units
  • 4 levels
  • 1266 sq ft of conference space
  • 118 sq m of conference space
  • Built in 2004
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Indianapolis/Carmel offers 110 accommodations with MP3 docking stations and video-game consoles. Select Comfort beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Select Comfort beds
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:00 AM.

Great American Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9.00 and USD 12.50 for adults, USD 4.5 and USD 5.5 for children (approximately)
  • Pet fee: USD 75 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Indianapolis/Carmel
  • Hilton Garden Inn Indianapolis/Carmel
  • Hilton Garden Inn Indianapolis/Carmel Hotel Carmel
  • Hilton Carmel
  • Hilton Garden Inn Carmel
  • Hilton Garden Inn Indianapolis / Carmel Hotel Carmel
  • Hilton Garden Inn Indianapolis/Carmel Hotel
  • Hilton Garden Inn Indianapolis/Carmel Carmel
  • Hilton Indianapolis Carmel
  • Hilton Garden Inn Indianapolis/Carmel Hotel
  • Hilton Garden Inn Indianapolis/Carmel Carmel
  • Hilton Garden Inn Indianapolis/Carmel Hotel Carmel

You should know

  • Pool access available from 7 AM to 10 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.