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"Was charged a $340 deposit instead of the $100 deposit. Then charged $314 when we checked out. Left with negative bank balance because of it. Online i ... " More

By a verified traveler on Wed 13 Apr 2022

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Hotel Description

3-star hotel near Lucas Oil Stadium

Heart of Indianapolis

Within a 10-minute walk of this Downtown Indianapolis hotel, you'll find Lucas Oil Stadium and Eiteljorg Museum of American Indians and Western Art. Indiana Convention Center and NCAA Hall of Champions are also within half a mile (1 km).

Free shuttle, breakfast

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like buffet breakfast and an area shuttle.

Free Internet, LED TVs

Featuring conveniences like refrigerators and microwaves, the 108 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with digital channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Standard Room, 1 King Bed, Accessible (Comm, Tran Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$114* Per night/room May 30 - May 31

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible (Comm, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Comm, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Express Indianapolis Downtown Convention Center, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Indianapolis Downtown Convention Center, an IHG Hotel

Everyone (7) Couples (1) Family (8)
3 out of 5
Was charged a $340 deposit instead of the $100 deposit. Then charged $314 when we checked out. Left with negative bank balance because of it. Online it says they have cribs and rollaway beds but we were told they do not. The staff was overall friendly and the room was clean

Posted by on Apr 13, 2022

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Comment from Hotel Management

Apr 13, 2022 by JJ

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express INDIANAPOLIS DTN-CONV CTR AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments,

4 out of 5
It was close to the convention center

Posted by on Jan 17, 2022

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Comment from Hotel Management

Feb 8, 2022 by JJ

Thank you for your feedback

4 out of 5
Staff were friendly and courteous. Room was clean and spacious. Would have liked parking to be closer.

Posted by on Nov 6, 2021

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4 out of 5

Posted by on Oct 13, 2021

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5 out of 5

Posted by on Sep 10, 2021

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4 out of 5
Attendant did not see my parking pass displayed.

Posted by on Aug 21, 2021

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5 out of 5

Posted by on Aug 10, 2021

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1 out of 5
Hotel room was dirty the person at front desk was rude the rooms are small

Posted by on Mar 21, 2021

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5 out of 5

Posted by on Feb 4, 2021

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1 out of 5
Toliet did not work!!!! We ask desk to repair twotimrs amd they did not. They also charged us 20.00 extra dollars to park vechile. very comgested area!!!

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by Patsy M

I am sorry that your toilet did not get repaired during your stay, I will address this with the maintenance staff immediately. We appreciate you letting us know.

About the Holiday Inn Express Indianapolis Downtown Convention Center, an IHG Hotel

Location 410 S Missouri St, Indianapolis, IN 46225

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Indoor pool
  • Spa tub

The following facilities are closed on Friday and Saturday:

  • Indoor pool
  • Spa tub

Property Features

Holiday Inn Express Indianapolis Downtown Convention Center, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A free area shuttle within 3.0 mi is available. The business-friendly Holiday Inn Express Indianapolis Downtown Convention Center, an IHG Hotel also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Indianapolis hotel is smoke free.

  • 108 guestrooms or units
  • 6 levels
  • Built in 2003
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Indianapolis Station (0.6 km / 0.3 mi)
  • Property shuttles: Free area shuttle within 3.0 mi; shopping center shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express Indianapolis Downtown Convention Center, an IHG Hotel offers 108 accommodations with safes and coffee/tea makers. LED televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Indianapolis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • HD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Indianapolis Downtown Convention Center
  • Holiday Inn Express Convention Center Hotel
  • Holiday Inn Express Convention Center
  • Express Convention Center
  • Holiday Inn Express Indianapolis Downtown Convention Center

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Holiday Inn Express Indianapolis Downtown Convention Center, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.