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"We stayed at the Holiday Inn for a Colts game. The location and parking was perfect. Even better was the staff at the front desk. Extremely friendly a ... " More

By a verified traveler on Fri 30 Oct 2020

Hotel Description

3-star hotel near Lucas Oil Stadium

Downtown Indianapolis stay

Within a 15-minute walk of this Downtown Indianapolis hotel, you'll find Lucas Oil Stadium and Indiana Convention Center. Indiana University-Purdue University Indianapolis and Bankers Life Fieldhouse are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 130 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include room service, coffee/tea makers, and free local calls. Housekeeping is available on request.

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$104* Per night/room Jan 28 - Jan 29

Room, Accessible, Non Smoking (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, Accessible, Non Smoking (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Holiday Inn Indianapolis Downtown ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Indianapolis Downtown

Everyone (15) Couples (1) Business (2) Family (4)
5 out of 5
We stayed at the Holiday Inn for a Colts game. The location and parking was perfect. Even better was the staff at the front desk. Extremely friendly and helpful. A very enjoyable stay!

Posted by , from St. Louis on Oct 30, 2020

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4 out of 5

Posted by on Sep 19, 2020

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5 out of 5
Close to where we were going. Restaurants near by.

Posted by on Feb 4, 2020

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Comment from Hotel Management

Feb 4, 2020 by Kris Clark

Thank you so much for taking the time to let us know about your stay with us. We appreciate all feed back.

3 out of 5
The hotel was in a convenient location. The bar, Champs had a great burger. The room was clean, but the bathroom left much to be desired. Toilet bowl wobbled. The shower curtain doesn't fit so water goes everywhere. The shower wasn't clean, I could see soap scum all over the tub and walls. One the 4th day of my 5 day stay my room was never cleaned.

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 21, 2020 by Kris Clark

Thank you so much for taking the time to let us know about your stay. I do apologize for your experience in our room. If you could let me know what your room number was or the name on the reservation, we can have this room looked and corrected. We hope that you do come back and give us another try. If you do, please let us know so that we can improve your stay here with us.

2 out of 5
Several issues with this hotel...we knew about 20.00 per day parking fee, no continental breakfast etc but no coffee in the lobby (or 2.13 from the restaurant) ??? my husband got trapped in the bathroom.... the knob was faulty and no maintenance person on site- he finally got out by himself! The phone in the room didn’t have cord to plug into... getting the idea?? The best thing was the black out curtains! I will not stay here for our next visit.

Posted by on Jul 22, 2019

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4 out of 5

Posted by on Jun 24, 2019

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5 out of 5

Posted by on Jun 9, 2019

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3 out of 5
I was happy with how close it was to the Lucas oil Stadium. I did not like that they charge $20 a day for parking, we spent a lot of money to stay there so parking should be free, also breakfast should be free. Some of the staff are not very friendly, and seemed annoyed that I was asking questions. I think the hotel needs to put bigger shower curtains up or put two shower curtains up, because the water ends up getting all over the floor. The pool area was nice and my family really did enjoy that. We were in a room facing the road, so it was hard to sleep with all of the traffic. There were some very loud cars going up and down that road all night . If you eat at The on-site restaurant, make sure to check your receipt. I was overcharged because she did not put in for the right salads and when I called back to tell her she was rude and did not want to deal with it. The on-site restaurant, make sure to check your receipt. I was overcharged because she did not put in for the right salads and when I called back to tell her she was rude and did not want to deal with it. They other lady working took care of everything for us. Over all we liked it, the prices for a room and parking were a bit high, and I think the staff needs to take classes on how to be friendly to the public. Not all of them but there are a few that do.

Posted by , from Indiana on Feb 12, 2019

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5 out of 5

Posted by on Jan 2, 2019

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4 out of 5

Extra charges

Everything was good except for the extra charges for parking and an additional tax for Expedia but I booked though Travelocity

Posted by on Jul 6, 2017

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About the Holiday Inn Indianapolis Downtown

Location 515 S West St, Indianapolis, IN 46225

Property Features

Holiday Inn Indianapolis Downtown offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 1173 square feet (109 square meters). The business-friendly Holiday Inn Indianapolis Downtown also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3-star Indianapolis hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 6 levels
  • 1173 sq ft of conference space
  • 109 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Indianapolis Intl. Airport (IND) (20.4 km / 12.6 mi)
  • Train station: Indianapolis Station (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Indianapolis Downtown offers 130 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Indianapolis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

Holiday Inn Indianapolis Downtown has a restaurant on site.

Room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.95 and USD 18.00 per person (approximately)
  • Self parking fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Indianapolis Downtown Hotel
  • Comfort Suites City Centre Hotel
  • Comfort Suites City Centre Hotel Indianapolis
  • Comfort Suites City Centre Indianapolis
  • Indianapolis Indianapolis
  • Holiday Inn Indianapolis Downtown Hotel
  • Holiday Inn Indianapolis Downtown Indianapolis
  • Holiday Inn Indianapolis Downtown Hotel Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.