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4.0 out of 5

"property is undergoing renovations so that is why the low score on some categories . great location with lots of shopping and dining options nearby " More

By a verified traveler on Mon 15 Aug 2022

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Hotel Description

3.5-star hotel perfect for exploring Indianapolis

Heart of Indianapolis

A stay at this hotel places you within half a mile (1 km) of Fashion Mall at Keystone and 6 miles (10 km) of Glendale Town Center. Indianapolis Art Center and Castleton Square are also within 6 miles (10 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free full breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 2 conference rooms, business center, and express check-in. There's a gym on site, and a 24-hour front desk and a coffee shop are also provided.

Traditional Single Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$108* Per night/room Sep 26 - Sep 27

Traditional Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Keystone Inn & Suites ratings based on 16 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Keystone Inn & Suites

Everyone (7) Couples (4) Family (2)
4 out of 5
property is undergoing renovations so that is why the low score on some categories . great location with lots of shopping and dining options nearby

Posted by on Aug 15, 2022

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2 out of 5
The rooms were dirty and haven’t been updated since it was bought. The tv had no remote or cable access. The ac unit had frosted up the whole window because it was left running cold for however long before we got there.

Posted by on Jun 29, 2022

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5 out of 5

Posted by on Jun 3, 2022

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5 out of 5
Staff were friendly and check in and out process was quick and easy

Posted by on May 23, 2022

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1 out of 5
This was the worst stay at a hotel in my entire life. Arguments by guests at the front door of the hotel so loud they woke me up twice at 2:00 AM and 4:00 AM. When I looked out through my window, someone was walking on the roof of the canopy covering the front entrance. I have never felt less safe during a hotel stay. I was concerned about my truck being parked in front of the hotel that I got dressed at 4:00 AM and went outside and moved it to another part of the building to prevent any possible damage. The front desk person apologized about the disturbance and noise from the guests, but said she had not called the police. With someone walking on the roof outside the building, I think a phone to the police would have been appropriate. I have stayed at this hotel as well as a Hyatt Place location in the Chicago area several times in the past and have always had good accommodations. But after this experience, I think this will change.

Posted by , from Kalamazoo on Feb 22, 2022

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5 out of 5
It was in a quiet area and easily accessible.

Posted by on Dec 14, 2021

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4 out of 5
All of the employees were very friendly and helpful

Posted by on Sep 22, 2021

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4 out of 5

Posted by on Aug 22, 2021

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5 out of 5

Posted by on Jun 28, 2021

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5 out of 5

Posted by on Apr 7, 2021

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Renovations + Closures

This property is undergoing renovations from August 4 2022 to January 1 2023 (completion date subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

There's a coffee shop/cafe on site, as well as a snack bar/deli. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 1600 square feet (149 square meters) and includes conference space. The business-friendly Keystone Inn & Suites also features a fitness center, dry cleaning/laundry services, and express check-in. Free self parking is available. A complete renovation of Keystone Inn & Suites was completed in June 2016. This 3.5-star Indianapolis hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 6 levels
  • 1600 sq ft of conference space
  • 149 sq m of conference space
  • Full breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Keystone Inn & Suites offers 124 accommodations with MP3 docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Sitting area
  • MP3 dock
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Hotel Indianapolis/Keystone
  • Hyatt Place Indianapolis/Keystone
  • Hyatt Place Indianapolis/Keystone Hotel
  • Hyatt Place Indianapolis/Keystone Hotel Indianapolis
  • Hyatt Place Indianapolis/Keystone Hotel Indianapolis
  • Hyatt Place Indianapolis/Keystone Hotel
  • Hyatt Place Indianapolis/Keystone Indianapolis
  • Hotel Hyatt Place Indianapolis/Keystone Indianapolis
  • Indianapolis Hyatt Place Indianapolis/Keystone Hotel
  • Hotel Hyatt Place Indianapolis/Keystone
  • Hyatt Indianapolis Keystone
  • Keystone Inn Suites
  • Keystone Inn & Suites Hotel
  • Hyatt Place Indianapolis/Keystone
  • Keystone Inn & Suites Indianapolis
  • Keystone Inn & Suites Hotel Indianapolis

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • Free in-room WiFi has a 2-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.