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Sheraton Indianapolis Hotel at Keystone Crossing

4-star property
8787 Keystone Crossing, Indianapolis, IN 1-855-201-7819
4.0 out of 5
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See all 42 travelocity Reviews

"Checking very professional " More

By a verified traveler on Fri 03 Dec 2021

Points Of Interest

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Hotel Description

4-star eco-friendly hotel near Fashion Mall at Keystone, connected to a shopping center

In suburbs

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Fashion Mall at Keystone and within 3 miles (5 km) of Castleton Square. Community Hospital North and St. Vincent Indianapolis Hospital are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 29 conference rooms, 24-hour business center, and valet parking. Enjoy the gym and perks like free WiFi.

Comfy beds, WiFi

The 395 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include WiFi, room service, and flat-screen TVs with satellite channels. Housekeeping is available once per stay.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$81* Per night/room Jan 27 - Jan 28

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Indianapolis Hotel at Keystone Crossing ratings based on 42 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Indianapolis Hotel at Keystone Crossing

Everyone (21) Couples (8) Family (8)
2 out of 5
stayed here before and every time the elevators and halls stink of dope. clean your act up!

Posted by on Dec 24, 2021

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Comment from Hotel Management

Dec 25, 2021 by Customer Service

Thank you for taking the time to share your feedback, greg. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

5 out of 5
Checking very professional

Posted by on Dec 3, 2021

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Comment from Hotel Management

Dec 5, 2021 by Customer Service

Larry, thank you for leaving us a 5 out of 5 rating! We're thrilled that you had such a smooth and professional check-in process. We look forward to seeing you again soon so we can share another exceptional experience with you at Sheraton Indianapolis Hotel at Keystone Crossing.

4 out of 5
N/A

Posted by on Oct 4, 2021

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Comment from Hotel Management

Oct 5, 2021 by Customer Service

Thanks for the 4/5 rating, Susan! We're happy you had such a lovely stay at Sheraton Indianapolis Hotel at Keystone Crossing! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

5 out of 5
Really great stay--clean and efficient

Posted by , from Fredericksburg on Aug 27, 2021

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Comment from Hotel Management

Sep 9, 2021 by Customer Service

Thank you for the excellent review, Joseph! It's lovely you had such a pleasant experience at Sheraton Indianapolis Hotel at Keystone Crossing! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

5 out of 5

Posted by on Aug 19, 2021

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4 out of 5

Posted by on Aug 12, 2021

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5 out of 5
Room was spacious with very comfortable bed. Elevators were very slow

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 4, 2021 by Customer Service

Thanks for the wonderful review! We're happy your time at Sheraton Indianapolis Hotel at Keystone Crossing was so excellent! It's amazing you appreciated our spacious and comfortable accommodations. We endeavor to ensure our guests have a memorable and relaxing experience. We can't wait to host you again soon for another splendid experience! Have a fantastic day!

1 out of 5
The far wslk yo the hotel as well as the over charging for no reason

Posted by on Jul 31, 2021

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Comment from Hotel Management

Aug 2, 2021 by Customer Service

We appreciate your feedback. We're disheartened that you had such challenges with your billing and that our team didn't go above and beyond to accommodate your needs. We care deeply about the satisfaction of our guests so we'll be sure to discuss your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.

1 out of 5
When we arrived at the hotel at 5:30PM, we were told the room would not be ready for 45minutes. Since check-in was suppose to be after 3:00PM, and the premium price charged for a holiday, the delay reflects poor on management. The desk asked if the delay was acceptable, but really did not have a choice. She did offer free parking, but we had self parked on a free lot. I think the price of the room should have been discounted since it was ready wehen we arrived.

Posted by on May 31, 2021

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3 out of 5

Posted by on Apr 20, 2021

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Comment from Hotel Management

Jun 3, 2021 by Customer Service

Thank you for taking the time to submit this feedback. We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

About the Sheraton Indianapolis Hotel at Keystone Crossing

Location 8787 Keystone Crossing, Indianapolis, IN 46240

Property Features

Sheraton Indianapolis Hotel at Keystone Crossing offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7344 square feet (682 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Sheraton Indianapolis Hotel at Keystone Crossing. Parking is available for a fee. This 4-star Indianapolis hotel is smoke free.

  • 395 guestrooms or units
  • 12 levels
  • 2 buildings
  • 7344 sq ft of conference space
  • 682 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Indianapolis Hotel at Keystone Crossing offers 395 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Indianapolis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Keystone Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses a grey water recycling system. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Self parking fee: USD 11 per day
  • Valet parking fee: USD 19 per night (in/out privileges)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indianapolis Sheraton Keystone
  • Keystone Crossing Sheraton
  • Keystone Hotel Indianapolis
  • Keystone Sheraton Indianapolis
  • Sheraton Hotel Keystone Crossing
  • Sheraton Hotel Keystone Indianapolis
  • Sheraton Indianapolis Hotel Keystone Crossing
  • Sheraton Indianapolis Keystone
  • Sheraton Indianapolis Keystone Crossing
  • Sheraton Keystone Crossing
  • Indianapolis Sheraton
  • Sheraton Indianapolis Hotel
  • Sheraton Indianapolis Hotel at Keystone Crossing Hotel
  • Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.