With a stay at this well-placed hotel, you'll be half a mile (1 km) from Fashion Mall at Keystone and within 3 miles (5 km) of Castleton Square. Community Hospital North and St. Vincent Indianapolis Hospital are also within 6 miles (10 km).
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 29 conference rooms, 24-hour business center, and valet parking. Enjoy the gym and perks like free WiFi.
Comfy beds, WiFi
The 395 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include WiFi, room service, and flat-screen TVs with satellite channels. Housekeeping is available once per stay.
Dec 25, 2021 by Customer Service
Thank you for taking the time to share your feedback, greg. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.
Dec 5, 2021 by Customer Service
Larry, thank you for leaving us a 5 out of 5 rating! We're thrilled that you had such a smooth and professional check-in process. We look forward to seeing you again soon so we can share another exceptional experience with you at Sheraton Indianapolis Hotel at Keystone Crossing.
Oct 5, 2021 by Customer Service
Thanks for the 4/5 rating, Susan! We're happy you had such a lovely stay at Sheraton Indianapolis Hotel at Keystone Crossing! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
Sep 9, 2021 by Customer Service
Thank you for the excellent review, Joseph! It's lovely you had such a pleasant experience at Sheraton Indianapolis Hotel at Keystone Crossing! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
Aug 4, 2021 by Customer Service
Thanks for the wonderful review! We're happy your time at Sheraton Indianapolis Hotel at Keystone Crossing was so excellent! It's amazing you appreciated our spacious and comfortable accommodations. We endeavor to ensure our guests have a memorable and relaxing experience. We can't wait to host you again soon for another splendid experience! Have a fantastic day!
Aug 2, 2021 by Customer Service
We appreciate your feedback. We're disheartened that you had such challenges with your billing and that our team didn't go above and beyond to accommodate your needs. We care deeply about the satisfaction of our guests so we'll be sure to discuss your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
Jun 3, 2021 by Customer Service
Thank you for taking the time to submit this feedback. We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
Sheraton Indianapolis Hotel at Keystone Crossing offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 7344 square feet (682 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Sheraton Indianapolis Hotel at Keystone Crossing. Parking is available for a fee. This 4-star Indianapolis hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Sheraton Indianapolis Hotel at Keystone Crossing offers 395 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Indianapolis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Keystone Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses a grey water recycling system. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.