"This is a mediocre stay. No coffee pots in room No towels available clean had to wait 1Hr. to 1.5. Just ok:[ " More
In Jacksonville
Your stay at this Southside hotel places you within 3 miles (5 km) of St. Johns Town Center and University of North Florida. Also, Morocco Shrine Center is within 3 miles (5 km) and Saint Vincent's Medical Center Southside is within 6 miles (10 km).
Renovated in 2017
Free WiFi in public areas, a picnic area, and a safe deposit box are available at this hotel. Laundry facilities and barbecue grills are also provided.
Free WiFi, kitchens
The 133 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.
Jul 10, 2019 by Hotel Management
Thank you for being our guest. We're sorry for your disappointment with the in-room amenities. Kindly note, ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Towels and linens are kept at the front desk as per the brand standard and are always complimentary. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Mar 20, 2019 by Hotel Management
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Sep 5, 2018 by Hotel Management
Jennifer, thank you for choosing to stay at Extended Stay America. We are thrilled to know you loved your clean & well-equipped room and that our location was perfect for your needs. We appreciate you recommending us online and look forward to your next stay with us soon. Sincerely, Hotel Management
Aug 29, 2018 by Hotel Management
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Jan 6, 2018 by Hotel Management
Patricia, we are sorry for the inconvenience you experienced due to the smoke smell in your room We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
Mar 2, 2017 by General Manager
Thank you for providing your comments about your stay with us. We are sorry to hear you were inconvenienced by maintenance issues in your suite, and our cleanliness was not up to par]. Our maintenance and housekeeping teams do take great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, General Manager
Mar 2, 2017 by General Manager
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Thank you again for your review. We look forward to your next stay with us. Sincerely, General Manager
As a guest of Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr, you'll find barbecue grills, a picnic area, and coffee/tea in a common area. Public spaces have free WiFi. Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr also features laundry facilities, a safe deposit box at the front desk, and an elevator. A complete renovation of Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr was completed in February 2017. This Jacksonville hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on request.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.