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"This is a mediocre stay. No coffee pots in room No towels available clean had to wait 1Hr. to 1.5. Just ok:[ " More

By a verified traveler on Mon 08 Jul 2019

Hotel Description

Hotel near St. Johns Town Center in Jacksonville

In Jacksonville

Your stay at this Southside hotel places you within 3 miles (5 km) of St. Johns Town Center and University of North Florida. Also, Morocco Shrine Center is within 3 miles (5 km) and Saint Vincent's Medical Center Southside is within 6 miles (10 km).

Renovated in 2017

Free WiFi in public areas, a picnic area, and a safe deposit box are available at this hotel. Laundry facilities and barbecue grills are also provided.

Free WiFi, kitchens

The 133 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$81* Per night/room May 3 - May 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr ratings based on 15 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr

Everyone (7) Couples (1) Family (1)
3 out of 5
This is a mediocre stay. No coffee pots in room No towels available clean had to wait 1Hr. to 1.5. Just ok:[

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by Hotel Management

Thank you for being our guest. We're sorry for your disappointment with the in-room amenities. Kindly note, ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Towels and linens are kept at the front desk as per the brand standard and are always complimentary. We hope you will give us another chance to serve you better. Sincerely, Hotel Management

2 out of 5
This property is in serious need of an upgrade and very in depth cleaning. first room had black ? from the ceiling vent that looked like black mold, second room was better but musty smelling. Hard floor in kitchen area and bathroom was sticky and table top as well. when at local store we got out own cleaning products and cleaned. would not use microwave due to rust inside around the door. front door had been patched repeatedly and did not fully lock, only just enough I will say that the staff was exceptionally friendly, and did try to help with some issues. problem is the property is in serious need of repaid/upgrade.

Posted by on Mar 19, 2019

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Comment from Hotel Management

Mar 20, 2019 by Hotel Management

We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

4 out of 5

Despite the bad reviews, we had a good stay.

Pros: Rooms were clean. Beds were comfy and room was very spacious. Kitchen and fridge are clean. We had a king size bed that had a pull out couch.
Cons: Room and bathroom are a little outdated, design wise, and could use an update.
Location: Pretty good area, not in a bad part of town. LOTS of restaurants, shopping centers and gas stations, stores, etc within walking distance.
We have stayed in Extended Stay America before, in NC. My husband actually stayed there for 3 months while working out of town, and I would come visit every weekend. The place was always clean with no problems. Therefore, I trusted to stay with them again, in FL this time. However, I had a few people tell me that the FL location was actually in bad shape and got bad reviews. I had already booked the room and there was no backing out. I was so nervous that we were going to arrive and have a horrible experience. THAT WASN'T THE CASE. The room was being cleaned when we got there, after check-in time, so we had to wait around for about 30 mins. But, I didn't mind as I knew the room was actively being cleaned. Contrary to the bad reviews I read.... NO BUGS, ROOM WAS CLEAN, BED WAS COMFY AND IT WAS IN A DECENT PART OF TOWN. All in all, you get what you pay for...the rooms are out dated and could use some remodeling. But, you have to keep in mind that you aren't paying $$$ for a high class room. So it shouldn't be a big deal as long as your room is clean, bed comfy, and in a safe enviroment.

Posted by , from Georgia on Sep 4, 2018

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Comment from Hotel Management

Sep 5, 2018 by Hotel Management

Jennifer, thank you for choosing to stay at Extended Stay America. We are thrilled to know you loved your clean & well-equipped room and that our location was perfect for your needs. We appreciate you recommending us online and look forward to your next stay with us soon. Sincerely, Hotel Management

2 out of 5

Not good

Saw bugs refrigerator made a loud noise at 5:30 am I had to unplug it from the wall trash out side in the parking lot

Posted by on Aug 28, 2018

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Comment from Hotel Management

Aug 29, 2018 by Hotel Management

Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

2 out of 5

Disappointing.

The hotel advertises smoke free facility. However, our room smelled of cigarette smoke and there were cigarette holes in the sheets and comforter. Pitiful breakfast. Coffee only in the morning.

Posted by , from MS on Jan 2, 2018

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Comment from Hotel Management

Jan 6, 2018 by Hotel Management

Patricia, we are sorry for the inconvenience you experienced due to the smoke smell in your room We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management

1 out of 5

The worst waste of money !

The cleaning was poor. We used our towels to clean the floor. The staff was not helpful when we checked in to no ac . There were a few issues and they could have been avoided if the cleaning staff had reported them as maintenance issues or took pride in doing the job they were hired to do. Very sad that this hotel is in a good location but the staff doesn't seem to care about making this a place people want to stay again .

Posted by on Feb 27, 2017

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Comment from Hotel Management

Mar 2, 2017 by General Manager

Thank you for providing your comments about your stay with us. We are sorry to hear you were inconvenienced by maintenance issues in your suite, and our cleanliness was not up to par]. Our maintenance and housekeeping teams do take great pride in ensuring everything is working properly in each suite.  We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future.  Sincerely, General Manager 

1 out of 5

Disappointed

No pride in cleaning or assistance ... no ac No phone Body hair in tub, sink, toilet Trash not taken out Sticky floors

Posted by on Feb 26, 2017

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Comment from Hotel Management

Mar 2, 2017 by General Manager

Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, please let us know. Thank you again for your review. We look forward to your next stay with us.    Sincerely, General Manager

1 out of 5
The room needs to be remodeled. Nasty carpets, bedspreads with tears in them. Showers nasty. I would not stay there again.

Posted by on Jul 24, 2015

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3 out of 5

Decent if you are on a budget

Pros: Price was decent
Cons: Needs elevator, ice machine, furniture and carpets need cleaning
Location: Located next to major interstate and large shopping plaza with lots of food options and stores
The location was great it was about 15 minutes away from the beach and located right off of a major interstate. I also liked that it was close to a busy shopping plaza with lots of food choices nearby. The hotel room was a bit old and dingy from many years of wear and tear but the room was mostly clean. The bedding was comfortable and I liked that it didn't have that clunky AC unit that most hotels have. The staff was pleasant enough and the check in and out process was quick and easy. I didn't like that this hotel did not have an elevator. My room was on the second floor near the back of the hotel and I was traveling with a small child so it made it difficult to maneuver. I also didn't see an ice machine anywhere. The "continental" breakfast was lacking it was just coffee or hot tea and instant grits or muffins. Overall I probably wouldn't stay here again unless other hotels were booked. The price was decent but I was expecting more.

Posted by on May 13, 2015

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1 out of 5

Not Safe

Pros: Close restaurants
Cons: No free Internet, Noisy, safety
I was very afraid to come in and out of my room at night. There were questionable people hanging around the parking lot when I got there.

Posted by on Nov 25, 2011

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About the Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr

Location 10020 Skinner Lk Dr, Jacksonville, FL 32246

Property Features

As a guest of Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr, you'll find barbecue grills, a picnic area, and coffee/tea in a common area. Public spaces have free WiFi. Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr also features laundry facilities, a safe deposit box at the front desk, and an elevator. A complete renovation of Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr was completed in February 2017. This Jacksonville hotel is smoke free.

  • 133 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Jacksonville International Airport (JAX) (37.6 km / 23.4 mi)

Room Amenities

Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America-Jacksonville-Southside-StJohnsTowneCtr
  • Extended Stay America Jacksonville-Southside-StJohnsTowneCtr
  • Extended Stay America Jacksonville-Southside-StJohnsTowneCtr
  • Extended Stay America Jacksonville Southside StJohnsTowneCtr
  • Extended Stay America Hotel
  • Extended Stay America

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.