Hotel near Memorial Hospital Jacksonville in Jacksonville
Southside stay
Your stay at this Southside hotel places you within 2 miles (3 km) of Saint Vincent's Medical Center Southside and Dog Wood Park of Jacksonville. St. Johns Town Center and Memorial Hospital Jacksonville are also within 6 miles (10 km).
Renovated in 2016
This hotel features an outdoor pool and a gym. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.
Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
Bed Count1 Queen BedMaximum Occupancy
4 Max
Deluxe Studio, Multiple Beds, Non Smoking
Bed Count2 Full BedsMaximum Occupancy
6 Max
Extended Stay America Suites Jacksonville Lenoir Ave South ratings based on 6 Verified Reviews
Review Summary
1.2
out of 5
1.0 out of 5.0
Room cleanliness1.5 out of 5.0
Service & staff2.0 out of 5.0
Room comfort1.5 out of 5.0
Hotel condition1.5 out of 5.0
Guest reviews for Extended Stay America Suites Jacksonville Lenoir Ave South
Everyone (4)
1 out of 5
Wasnt providing information upon checkin as to where pool, pet or laundry etc. areas were located. Hallway was obstructed by a pallet of boxes that blocked elevators and hall. The room was filthy with pet hair, human nail clippings and food particles on stove & counters. Called front desk, waited 1 hr still nonody came to clean the room, went to the desk and was told they were busy and would get to it soon. Breakfast consisted of instant oatmeal & granola bars. No milk, fruit or juice for the children. The worst establishment I have ever stayed in.
Posted by a verified traveler on Jul 7, 2019
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Comment from Hotel Management
Jul 7, 2019
by Hotel Management
Thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We also regret that our breakfast offerings were not appealing to you and have shared this with our Brand Leaders to assist them when determining new offerings. We can do better, and we hope you will give us the opportunity in the future to prove that to you.
Sincerely,
Hotel Management
1 out of 5
I stayed in this hotel Sunday 12/30- Tuesday 1/1
My reservation was made through a 3rd Party and didn’t show in your system and the front desk clerk was extremely rude at check in when my reservation didn’t show in your system. She just said well your reservation isn’t here it’s probably at the one down street. We went to that location and our reservation wasn’t there. In calling our 3rd party the reservation was sorted out and corrected. This hotel elevator smells absolutely horrid like rotten trash and stinky food. On the 3rd floor trash sat from Sunday evening until late Monday afternoon giving off a terrible odor. Our non smoking room smelled like smoke and when leaving our room the hallway smelled like we were in a bar from the smoke odor. There is mold at the bottom seam of tub stall from insufficient cleaning. We have stayed at other extended stay hotels and not had trouble or issues but this was gross!! Please clean your hotel and deodorize properly.
Posted by K.O., from Texas on Jan 3, 2019
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Comment from Hotel Management
Jan 4, 2019
by Hotel Management
We hate losing our loyal guests and are extremely sorry for the reservation and odor issue you encountered during this visit. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.
Sincerely,
Hotel Management
2 out of 5
Looks old and needs to be updated, Beds hard and pillows uncomfortable. Old in room air conditioner. Small room and tiny bathroom. I requested a bath for a handicapped person. did not get one. Breakfast was very poor--granola bars; instant grits and oatmeal; coffee; tiny muffins. No fruit, no juice, no milk.
Posted by a verified traveler on Aug 30, 2018
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Comment from Hotel Management
Sep 2, 2018
by Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future.
Sincerely,
Hotel Management
1 out of 5
Awful place!!! Disgusting!!
Very rude and not accommodating staff. Told me to wait two times while she went into the back room. I was very patient the whole time with this staff member. Customers should be their first priority.. not last. Very disappointed.. cockroach in the room.. had to switch rooms.. beds were very uncomfortable. Hair In The bed as well. Moved into another room. Not happy with that one either. Would definitely not reccomend this place to anyone.. they should be shutdown immediately. I’m surprised they haven’t already.
Posted by Josh, from Florida on Jul 9, 2018
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Comment from Hotel Management
Jul 13, 2018
by Hotel Management
Josh, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you.
Sincerely,
Hotel Management
1 out of 5
Terrible experience.
They should turn this hotel into a Three hour Motel. The elevator felt like it was falling apart . We only used it ones . Stairs felt safer. But the smell in the stairs will make you throw . Rug - nasty / a/c worked but was falling apart . Family and I did not sleep well at all. Would never consider staying in an extended stay ever again
Posted by Abel, from miami on Jul 31, 2016
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1 out of 5
Dirty rooms and no service
We were so disappointed in this hotel, we will neverer, ever stay again. SERIVICE: First, upon arrival, therere was no one at the front desk. We found the cleark on the property having a smoke and chatting up a guest. ROOM: The room was not well-cleaned, particularly the bathroom. We did not realize this until the next morning. But the worst is, there is NO MAID SERVICE unless you stay a week or longerer. You must get your own fresh towels at the front desk, and take out your own trash. The ironing board had no padding, the iron had rusty waterer and stained my work shirt. THe sofa bed had a stained mattress and was terrribly uncomfortable. Even my kids could not sleep on it (and they sleep anywhere). To add insult to injury, the vending machines are overpriced. This hotel is not as described, and we are trying to find a new hotel.
Posted by a verified traveler on Mar 20, 2009
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About the Extended Stay America Suites Jacksonville Lenoir Ave South
Extended Stay America Suites Jacksonville Lenoir Ave South offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. Free breakfast is served daily. The business-friendly Extended Stay America Suites Jacksonville Lenoir Ave South also features barbecue grills, a picnic area, and coffee/tea in a common area. Self parking is free. A complete renovation of Extended Stay America Suites Jacksonville Lenoir Ave South was completed in December 2016. This Jacksonville hotel is smoke free.
73 guestrooms or units
3 levels
To-go breakfast (free)
Umbrellas for the pool
Coffee in lobby
Self-service laundry
Front desk (limited hours)
Front-desk safe
BBQ grill(s)
Outdoor picnic space
Elevator
No smoking on site
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Kitchen
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Internet access in public areas - high speed
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Extended Stay America Suites Jacksonville Lenoir Ave South offers 73 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
In-room kitchen
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Stove
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer available
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible lounge
Wheelchair accessible path of travel
Wheelchair-accessible public washroom
Wheelchair accessible parking
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Special check-in instructions:
The front desk is open daily from 8:00 AM - midnight. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 8:00 AM - midnight. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25.00 per pet, per night
Maximum 2 per room
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
Masks are compulsory at the property
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25.00 per pet, per night
Housekeeping is available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Jacksonville Lenoir Avenue South
Extended Stay America Lenoir Hotel
Extended Stay America Lenoir Hotel Jacksonville Avenue South
Extended Stay America Jacksonville Lenoir Avenue South Hotel
Extended Stay America Lenoir Avenue South Hotel
Extended Stay America Jacksonville Lenoir Avenue South Hotel
Extended Stay America Lenoir Avenue South Hotel
Extended Stay America Jacksonville Lenoir Avenue South
Extended Stay America Lenoir Avenue South
Hotel Extended Stay America - Jacksonville - Lenoir Avenue South
Extended Stay America Jacksonville Lenoir Avenue South
Extended Stay America Suites Jacksonville Lenoir Ave South Hotel
You should know
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Suites Jacksonville Lenoir Ave South is 6.4 mi away from Jacksonville.
Extended Stay America Suites Jacksonville Lenoir Ave South does not have a restaurant on site. Nearby dining options include Chick-fil-A (10-min walk), Whataburger (11-min walk), and Ancient City Subs (2.2 mi).
This hotel offers free self parking.
Extended Stay America Suites Jacksonville Lenoir Ave South is 22.5 mi (28-min drive) away from the Jacksonville International Airport (JAX) airport, the closest popular airport to the property.
Extended Stay America Suites Jacksonville Lenoir Ave South features an outdoor pool.
There are no spa services available at this hotel.
Extended Stay America Suites Jacksonville Lenoir Ave South offers free on-the-go breakfast every day from 6 AM to 9:30 AM.
Check-in is from 3 PM - midnight.
Airport shuttle services are not available at Extended Stay America Suites Jacksonville Lenoir Ave South.
No, there is no casino at this hotel, but bestbet Orange Park (21-min drive) is nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
