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4.5 out of 5

"I have yet to stay at a Hilton Garden and not enjoy the stay. This Hilton Garden fits that description. " More

By a verified traveler on Sun 08 Apr 2018

Hotel Description

3-star hotel near St. Johns Town Center

In shopping district

Your stay at this Southside hotel places you within 3 miles (5 km) of St. Johns Town Center and Saint Vincent's Medical Center Southside. Also, Hands on Children's Museum is within 3 miles (5 km) and Morocco Shrine Center is within 6 miles (10 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 119 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Refrigerators, microwaves, and room service are also available.

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$120* Per night/room Feb 6 - Feb 7

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible (Hearing)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn Jacksonville JTB/Deerwood Park ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Jacksonville JTB/Deerwood Park

Everyone (8) Family (1)
5 out of 5
Perfect location. Room was spotless. Wouldn't change a thing!

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 31, 2019 by Kim Acabeo

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Nov 17, 2019

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5 out of 5

Posted by on Feb 24, 2019

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3 out of 5

Tech a little too high

Pros: Room was clean and spacious, coffee was good, food service was better than nothing. Primary consideration was location in Deerwood Park.
Cons: Labeling (see above) and food/drink service. Pretty rough and ready.
Location: I have a relative who lives nearby and was the reason for my trip.
My stay was somewhat spoiled by the window shades. When I entered, the window was covered by a shade that was like a scrim. I saw no other shade, only what looked like a valance at the top of the window. My sleep was sketchy all night because of a light shining in the window (I was on the second floor). In the morning, I discovered that there was an unlabeled, small control panel a few inches to the left of the window with buttons that had a suggestion of direction on one side and a long column of tiny, numbered buttons on the other, with the bottom button labeled "all." I played with them and discovered that with enough experimentation, you could indeed lower what had looked like a valance and was actually a blackout shade. Some labeling might have helped. With the aid of the blackout curtain, I was able to sleep well the second night.

Posted by , from Washington suburbs on Apr 19, 2018

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Comment from Hotel Management

Apr 27, 2018 by Front Office Manager

We sincerely apologize that the blackout shade was not noticeable until the second day of your stay. Thank you for your feedback.

5 out of 5

Always good

Pros: A very pleasing decor.
Cons: Everything was nicely cleaned, but housekeeping was not timely.
Location: It's a very pretty area with a good restaurant across the parking lot.
I have yet to stay at a Hilton Garden and not enjoy the stay. This Hilton Garden fits that description.

Posted by , from Florida Panhandle on Apr 8, 2018

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Comment from Hotel Management

May 12, 2018 by FOM

Thank you, we are overjoyed that you enjoyed your stay with us.

5 out of 5

Great hotel and value

This hotel is located immediately beside a huge movie theatre and nice restaurants. It is off the highways and therefore there is no road noise. We were in Jacksonville for the weekend and enjoyed the facility which is also located close to shopping etc. beautiful newly renovated hotel!

Posted by on Jan 17, 2017

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5 out of 5

Wonderful hotel, amazing staff

This hotel is nicely tucked away but within walking distance to restaurants and shopping. What really made our stay was the hotel staff, they just genuinely seemed to care about the guests and the hotel really had a home like feel. Highly recommend!

Posted by on May 23, 2016

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Comment from Hotel Management

Jul 1, 2016 by Andy Preslar

Amazing! Thanks so much for sharing this post with us and for "highly recommending" our property. I am certain to print and share your comments with every team member so that they can truly appreciate their dedication and that it truly makes a difference! Thanks so much!

5 out of 5

Couldn't have been better

Pros: Location, cleanliness
Cons: Pool was rather small but not a huge disappointment.
Location: Several nice restaurants within walking distance.
The hotel was tastefully decorated and the staff were very friendly and attentive upon checking in. The hotel itself was kept immaculately clean, as was the room I stayed in. Housekeeping did a wonderful job of restocking the lotions, soaps and towels we used. The only thing I was disappointed in was the pool. We didn't have time to use it but it's only about 4 feet deep so I'm not sure we would have, even if we made time. It really didn't subtract from my overall impression of the hotel. Check-out was so very quick and simple. Couldn't have asked for a better stay or location.

Posted by , from Charlotte, NC on May 16, 2016

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Comment from Hotel Management

Jul 1, 2016 by Andy Preslar

Wow….what a wonderful account of your most recent stay with us. I am truly grateful that our location, property and team were able to allow you to enjoy our experience with us. Yes, our pool is not a "resort" pool but we do pride ourselves on being clean, inviting and comfortable with wonderful tropical music to relax the day away. Also....new pool furniture is coming soon.... Hope to see you next time!

3 out of 5

Conveniently located, needs refreshing

Pros: Hotel staff, room layout and size, location was great!
Cons: better ventilation - room has a damp quality that needs to be addressed.
Location: Pubs/shopping/movies/St. Johns Town Center
The hotel conveniently located just off I-95 and is within walking distance to various eating establishments and the move theater. Hotel staff were very welcoming and informative. The room was made up nicely but needs better ventilation. Breakfast is not included so if you want to eat at the hotel, book it with the room or ask the front desk to add it to your bill. The room was made up the first morning but when it wasn't the second day, we inquired only to find out that you have to request it. The room was nicely laid out and fairly spacious. Even with the highlight, I will be choosing another hotel when I return to Jacksonville.

Posted by on Jul 7, 2015

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Comment from Hotel Management

Jul 15, 2015 by Nicholas J.

Thank you for your recent stay with us at the Jacksonville Deerwood Park Hilton Garden Inn. We apologize for the inconveniences during your stay, and our Executive Housekeeper is taking corrective action to ensure the issue is fully resolved. We are pleased to hear that you enjoyed the local attractions within walking distance and the ease of morning breakfast. Thank you again for your comments and please take care!

4 out of 5

This hotel was a bit overpriced but served the purpose

Pros: Close restaurants
Cons: Poor breakfast
Clean, friendly, comfortable and close to business.

Posted by , from Florida on Feb 3, 2011

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About the Hilton Garden Inn Jacksonville JTB/Deerwood Park

Location 9745 Gate Pkwy N, Jacksonville, FL 32246

Property Features

Hilton Garden Inn Jacksonville JTB/Deerwood Park offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. There's an onsite 24-hour business center. Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. The business-friendly Hilton Garden Inn Jacksonville JTB/Deerwood Park also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free. This 3-star Jacksonville hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 5 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Built in 1999
  • Dining venue
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Jacksonville, FL (JAX-Jacksonville Intl.) (36.3 km / 22.6 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Jacksonville JTB/Deerwood Park offers 119 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Hilton Garden Inn Jacksonville JTB/Deerwood Park has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4:30 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 12.95 per person (approximately)
  • Fee for wireless Internet in public areas: USD 4.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 4.95 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Jacksonville JTB/Deerwood Park
  • Hilton Garden Inn JTB/Deerwood
  • Hilton Garden Inn JTB/Deerwood Hotel Jacksonville Park
  • Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
  • Hilton Garden Inn JTB/Deerwood Park Hotel
  • Hilton Garden Inn JTB/Deerwood Park
  • Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
  • Hilton Garden Inn Jacksonville JTB/Deerwood Park Jacksonville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.