"The lady at the front desk I’m so upset that I can’t remember her name but she was so welcoming and genuinely nice it was my birthday and she noticed ... " More
Southside stay
Your stay at this Southside hotel places you within 3 miles (5 km) of St. Johns Town Center and Saint Vincent's Medical Center Southside. Also, Hands on Children's Museum is within 3 miles (5 km) and University of North Florida is within 6 miles (10 km).
Business services
This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and WiFi in public areas. Enjoy the spa tub and perks like free self parking.
Jun 8, 2021 by Management
Thank you for your Feedback Anonymous.
Apr 11, 2021 by Management
Thanks Anonymous!
Sep 1, 2020 by Management
Thank you for bringing this to my attention. This is very disturbing to hear that this was your experience at our property as I have never heard of issues like this previously. Please call the hotel and ask to speak with the General Manager so I can ensure that that this does not happen again.
Oct 19, 2020 by Management
Thank you so much for the review!
Dec 31, 2019 by Kim Acabeo
Thanks for staying with us. We appreciate your feedback!
Jun 8, 2021 by Management
Thank you Anonymous!
Jun 8, 2021 by Management
Thank you Anonymous!
Apr 27, 2018 by Front Office Manager
We sincerely apologize that the blackout shade was not noticeable until the second day of your stay. Thank you for your feedback.
Hilton Garden Inn Jacksonville JTB/Deerwood Park offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. There's an onsite 24-hour business center. Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. The family-friendly Hilton Garden Inn Jacksonville JTB/Deerwood Park also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free. This 3-star Jacksonville hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge
Free self parking
Hilton Garden Inn Jacksonville JTB/Deerwood Park offers 119 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Garden Grille and Bar - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests will receive smart lock details.
Guests will receive smart lock details.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.