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4.7 out of 5

"Nice and comfortable room! Hotel staff were amazing! " More

By a verified traveler on Sun 03 Feb 2019

Hotel Description

Jacksonville hotel in West Jacksonville area

In Jacksonville

Your stay at this West Jacksonville hotel places you within 2 miles (3 km) of Crystal Springs Park and Panther Creek Golf Club. Camp Milton and Bent Creek Golf Course are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Coffee/tea makers, free newspapers, and free local calls are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Apr 25 - Apr 26

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel

Everyone (2)
5 out of 5
Nice and comfortable room! Hotel staff were amazing!

Posted by on Feb 3, 2019

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5 out of 5

on the way home - close to 75 access

Great scrambled eggs! We needed a couple of plastic glasses for the bathroom & they appeared quickly!

Posted by on Jan 3, 2016

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5 out of 5

We will stay here again!

Pros: Free breakfast, Quiet
Is there anything else to be said about a hotel that is clean, comfortable, and well run? The thing that impressed us was the breakfast that was cooked there and served in a clean eating area. It was bacon, sausage,eggs, sweet rolls, fresh baked biscuits, and (believe it or not) home made sausage gravy with plenty of sausage! I can feel my arteries hardening already but it was worth it.

Posted by , from South Carolina on Jul 2, 2011

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4 out of 5

Great stay for the money!!!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, plenty of parking
Cons: Poor breakfast
Friendly staff, average breakfast, easy in/out drive.

Posted by , from Miami on Feb 9, 2011

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5 out of 5

Great Place to Stay

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, friendly staff, clean/comforable, price, convenient parking
Cons: not close to airport
January 2010 - Very friendly staff. AWESOME (FREE) breakfast buffet. Nice tables to sit while eating. Big screen TV in main lobby with comfy couches. Clean rooms/bathrooms. Comfortable beds. Cable. There is a semi-private room off of the lobby with computers with free internet. Convenient parking. Quiet. What more could I ask for? Very happy with this hotel!

Posted by , from Utah on Feb 8, 2011

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3 out of 5

Beautiful new hotel, but our stay was not restful

Pros: Free breakfast, Close restaurants
We visit Jacksonville regularly to see family, and I saw them building this hotel and really wanted to stay there at some point. The interior was lovely -- roomy lobby seating for breakfast, triple sheeting bed coverings, updated bath. So what could possibly be the problem? Our first night was interrupted at 4:45 am with a fire alarm. It blasted for about 15 minutes then was shut off and we were told it was a false alarm. Okay, back to sleep. . . two hours later, we awaken to a second false fire alarm, then a third. . . .We couldn't wait to get out of there for the day. The electricity was also shut off for about 4 hours that day while they fixed the problem with a faulty water pump. We hoped the hotel would be gracious enough to credit our bill with some kind of compensation for the interrupted sleep (the hotel was full of irate Gator Bowl fans there as well), but were told by general management, sorry, can't do anything, you were going to get up in three hours anyway. For this callous attitude in a hospitality business where the competition is fierce and the dollars are tight, we will stay elsewhere next time.

Posted by , from Greenville, SC on Feb 7, 2011

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5 out of 5

This hotel was quiet and comfort like feel

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, room are clean and odorless
On entering this hotel the smell was clean and beautiful. Immaculate surroundings and a friendly front desk crew. checking in was a breeze. Ample parking and breakfast was good and hot. Ample sitting areas. Bathroom clean with extra towels. I will return there anytime i am in this area.

Posted by , from Connecticut on Feb 4, 2011

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5 out of 5

Nicest no-frills hotel yet!

The room was as I have come to expect from Holiday. It was clean, no odors, new pillows, quiet, extremely comfortable bed, and excellent TV. WE had planned to eat breakfast at a nearby Cracker Barrel in the morning as "continental breakfasts" fall far short of getting my day going. After looking at the breakfast food offered, we cancelled Cracker Barrel and ate there. It was a great selection of hot and cold food and better prepared than I've ever seen in ANY hotel. We will stay here again for sure!

Posted by on Feb 1, 2011

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5 out of 5

wonderful staff-great rooms!

This is a great place to stay. It's close enough to walk to several shops (grocery, fast food, etc), ,but still so quiet! One of my favorite parts of this hotel is the morning breakfast that is provided; scrambled eggs, hard-boiled eggs, bacon and the amazing cinnamon danishes plus the usual cereals, waffles, yogurts, etc. I was here in March of this year and when I booked my trip back, I made sure that I stayed in this hotel again!

Posted by on Aug 15, 2010

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5 out of 5

trip to Jacksonville, Fla from Balt/Wash airport on Dec 28

The trip was smooth with no hitches. The flights, car rental and hotel were all uneventful. I had a great time visiting family and thankfully all transportation was on time even around the holidays. Thanks! J. Leonard

Posted by on Jan 3, 2010

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About the Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel

Location 537 Chaffee Point Blvd, Jacksonville, FL 32221

Property Features

Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served. The business-friendly Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free. This Jacksonville hotel is smoke free.

  • 80 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Jacksonville International Airport (JAX) (35.5 km / 22.1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Chaffee-Jacksonville West, an IHG Hotel offers 80 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 40 per accommodation, per stay, plus a deposit of USD 40.00 per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 40.00 per stay
  • Pet fee: USD 40 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Chaffee Jacksonville
  • Holiday Inn Express Hotel And Suites Chaffee
  • Holiday Inn Express Hotel Suites Chaffee
  • Holiday Inn Express Suites Chaffee Jacksonville West

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.