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Red Roof Inn Jacksonville - Cruise Port

2-star property
10901 Harts Road, Jacksonville, FL 1-855-201-7819

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1.8 out of 5
See all 4 Travelocity Reviews

"The shower was dated and made worrying noises, and the handle began coming out of the wall. Carpet in the stairwell needs to be cleaned. " More

By a verified traveler on Wed 02 Aug 2017

Points Of Interest

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Hotel Description

Hotel near Jacksonville Zoo and Gardens in Jacksonville

Heart of Jacksonville

With a stay at this Northside hotel, you'll be within 2 miles (3 km) of Anheuser-Busch Brewery and 6 miles (10 km) of Jacksonville Zoo and Gardens. Oceanway Community Center and Florida State College North Campus are also within 6 miles (10 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. The front desk is staffed around-the-clock and concierge services are on offer.

Free WiFi, cable TV

The 59 guestrooms offer TVs with cable channels, along with free WiFi and free long-distance calls. Free local calls, desks, and free toiletries are also available.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$65* Per night/room Apr 14 - Apr 15

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Non Smoking (Large)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Red Roof Inn Jacksonville - Cruise Port ratings based on 4 Verified Reviews

Review Summary
1.8 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Red Roof Inn Jacksonville - Cruise Port

Everyone (3)
1 out of 5
First thing our toitlet was broke !! Couldn't use the rest room!! And the ice bunket lid had burnt marks on the insde of it from smokers!!was real unhappy!! This was tje worst vist i have ever had with the RED ROOF INN

Posted by , from 4516 Cash,Dr Flowery Branch, Georgia 30542 on Sep 23, 2019

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Comment from Hotel Management

Nov 4, 2019 by General Manager

Dear Valued Guest, We are so sorry to hear that your stay did not meet your expectations. We pride ourselves on providing optimal customer service and the very best lodging experience. We sincerely apologize and hope that you will visit Red Roof Inn Jacksonville Cruise Port again in the near future. We look forward to you allowing us the opportunity to redeem ourselves and provide you with the amazing lodging experience we are well known for.

2 out of 5

Posted by on Dec 18, 2018

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Comment from Hotel Management

Dec 18, 2018 by cali

thank you for your feedback

3 out of 5

Kinda nice I guess...

The shower was dated and made worrying noises, and the handle began coming out of the wall. Carpet in the stairwell needs to be cleaned.

Posted by , from Georgia on Aug 2, 2017

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1 out of 5

Never Again

Pros: Nothing.
Cons: There were notices in the office about imposing penalties for smoking. Perhaps someone could make sure the rules are followed.
Location: There were places to get food.
When I walked up to the hotel to check in, there was a man sitting on the sidewalk next to the door in his sock feet. He appeared to be high on something. As I entered the hallway on the floor my room was on in this non- smoking hotel, there was a very strong smell of cigarette smoke. The smoke was worse at night; the second night of my stay I had to stuff a towel at the door and open the window, although the temperature had dropped into the 30's. Somewhere in the building, a tv blasted both nights of my stay. I got very little sleep. The bathroom was filthy, and while I used disinfecting wipes on the surfaces, a toilet brush was needed to clean the residue inside the toilet.

Posted by , from Central Virginia on Jan 30, 2017

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About the Red Roof Inn Jacksonville - Cruise Port

Location 10901 Harts Road, Jacksonville, FL 32218

Property Features

Red Roof Inn Jacksonville - Cruise Port offers its guests concierge services. Public spaces have free WiFi. Self parking is free. A complete renovation of Red Roof Inn Jacksonville - Cruise Port was completed in 2016. This Jacksonville hotel is smoke free.

  • 59 guestrooms or units
  • 3 levels
  • Built in 1981
  • Front desk (24 hours)
  • Concierge
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Jacksonville International Airport (JAX) (11.2 km / 6.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Red Roof Inn Jacksonville - Cruise Port offers 59 accommodations with complimentary toiletries and blackout drapes/curtains. Premium cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property allows guests 18 or over to check in with valid military ID.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 80 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Red Roof Inn Jacksonville FL Hotel
  • Red Roof Jacksonville Port
  • Red Roof Inn - Southpoint Hotel Jacksonville
  • Jacksonville Red Roof Inn
  • Red Roof Inn Jacksonville
  • Red Roof Inn Jacksonville North Hotel
  • Red Roof Inn Jacksonville - Cruise Port Hotel
  • Red Roof Inn Jacksonville - Cruise Port Jacksonville
  • Red Roof Inn Jacksonville - Cruise Port Hotel Jacksonville

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.