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4.3 out of 5

"My husband and I want a quick getaway for the weekend. The Shelton was a great spot it was closed to the shopping mall and beach. It was easy access ... " More

By a verified traveler on Tue 17 Jul 2018

Hotel Description

3.5-star hotel near St. Johns Town Center

In shopping district

Your stay at this Southside hotel places you within 3 miles (5 km) of St. Johns Town Center and Morocco Shrine Center. University of North Florida and Saint Vincent's Medical Center Southside are also within 6 miles (10 km).

Renovated in 2017

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 159 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include pillowtop beds, first-run movies, and room service.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129* Per night/room Jan 31 - Feb 1

Traditional Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Jacksonville Hotel ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Jacksonville Hotel

Everyone (5) Family (2)
5 out of 5

Posted by on May 24, 2019

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Comment from Hotel Management

Jun 20, 2019 by Brad Whitaker - GM

Thank you!

5 out of 5
The facility was impecable , clean, smell clean / good everywhere you go

Posted by , from Clermont on Apr 29, 2019

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Comment from Hotel Management

May 21, 2019 by Brad Whitaker, General Manager

Dear Maria, Thank you for staying with us. We are thrilled that your stay was impecable.

5 out of 5
Clean facility. Friendly staff. The location was convenient.

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 22, 2019 by Brad Whitaker, General Manager

Thank you for the wonderful comments. We appreciate you staying with us.

5 out of 5

Great Weekend Get Away

Pros: It was clean and great staff
Cons: Swimming pool. It was a heated pool which was great but it catered to family with small children.The deepest feet was (4) not get swimming for adults
My husband and I want a quick getaway for the weekend. The Shelton was a great spot it was closed to the shopping mall and beach. It was easy access in and out of the area and nice and relaxing. The staff was great and the breakfast was awesome!!!!

Posted by , from South Carolina on Jul 17, 2018

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Comment from Hotel Management

Jul 26, 2018 by Brad Whitaker, General Manager

Dear Marian, Thank you for staying with us. We appreciate the feedback. We will look into the pool.

1 out of 5

Disgusted and horrified

Pros: Nothing
Cons: house keeping
After driving for 18 hours straight I need to stop and rest for a night. I choose this hotel because it appeared to be the only one in the area reasonably priced that wasn't under constructions and had some good reviews. I checked in around 9pm on the 16th, went to my room which seemed to be clean however, after taking a much needed shower I got out grabbed a folded facecloth to wipe my face down and when I looked in the mirror there was a pubic hair on my forehead! I looked down at the facecloth with horror I saw the entire cloth was covered in pubic hairs! I called the front desk immediately I asked for new towels and requested the linens be changed on my bed too seeing as I was concerned those weren't clean just as the towels weren't! they brought me towels but told me house keeping wasn't on at this hour! Needless to say I was completely horrified and felt uncomfortable sleeping in this hotel!

Posted by , from Rhode Island on Mar 18, 2018

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Comment from Hotel Management

Mar 29, 2018 by Brad Whitaker, General Manager

Dear Samantha, Please accept our sincere apologies, and please call the hotel directly so that we may rectify this for you. This is not typical of our hotel, and we want to ensure we correct this issue.

5 out of 5
Clean , quiet, courteous staff, close to everything and safe surroundings I had the king room and it was really comfortable I will be back

Posted by on Dec 27, 2017

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Comment from Hotel Management

Dec 29, 2017 by Brad Whitaker, General Manager

Thank you for the feedback. We look forward to your next stay with us.

4 out of 5

Exceptionally Clean Hotel

Extremely well kept and clean hotel, very attentive staff, scenic lake/pond that had large fish being caught. Rooms were spotless and functional. It was a pleasure staying here.

Posted by , from North Florida on Jun 19, 2017

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Comment from Hotel Management

Jun 21, 2017 by Brad Whitaker

Dear Gary, Thank you for the wonderful feedback of our hotel. We appreciate it. We hope to have you stay with us again in the future, and the pleasure was ours. Sincerely, Brad Whitaker General Manager

Property Features

Sheraton Jacksonville Hotel offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 6000 square feet (557 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Jacksonville Hotel. An area shuttle within 3 mi and a shopping center shuttle are free. Free self parking is available. A complete renovation of Sheraton Jacksonville Hotel was completed in February 2017. This 3.5-star Jacksonville hotel is smoke free.

  • 1 building
  • 159 guestrooms or units
  • 6 levels
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Jacksonville, FL (JAX-Jacksonville Intl.) (38.4 km / 23.8 mi)
  • Property shuttles: Free area shuttle within 3 mi and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Jacksonville Hotel offers 159 air-conditioned accommodations with coffee/tea makers and designer toiletries. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium cable channels and first-run movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • First-run movies
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Bold City Grill - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jacksonville Sheraton
  • Jacksonville Sheraton Hotel
  • Sheraton Hotel Jacksonville
  • Sheraton Jacksonville
  • Sheraton Jacksonville Hotel
  • Quality Suites Oceanfront Hotel Jacksonville Beach
  • Sheraton Jacksonville Hotel Jacksonville
  • Jacksonville Sheraton
  • Sheraton Jacksonville
  • Sheraton Jacksonville Hotel Hotel
  • Sheraton Jacksonville Hotel Jacksonville
  • Sheraton Jacksonville Hotel Hotel Jacksonville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.