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"Although I only stayed one night. The staff were very pleasant, the room was clean, and the beds were very comfortable. I really loved the fact that a ... " More

By a verified traveler on Mon 08 Jul 2019

Hotel Description

Hotel near Jacksonville Mall in Jacksonville

In regional park

Within 2 miles (3 km) of this Jacksonville hotel, you'll find Jacksonville Mall and Coastal Carolina Community College. Also, Onslow Memorial Hospital is within 2 miles (3 km) and Pelletier House is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free full breakfast, free self parking, and a free airport shuttle. Business travelers can take advantage of the free WiFi in public areas. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 118 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, hair dryers, and phones.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Jacksonville ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Jacksonville

Everyone (2) Family (7)
5 out of 5

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 13, 2019 by Diane

Thank you for the 5 star rating. We appreciate your business and look forward to seeing you again soon.

5 out of 5

Posted by on Aug 4, 2019

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5 out of 5
Although I only stayed one night. The staff were very pleasant, the room was clean, and the beds were very comfortable. I really loved the fact that after a certain time they locked the front doors and had to be buzzed in. It made me feel safe. Thank you Sure Stay I will definitely say there again.

Posted by on Jul 8, 2019

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2 out of 5
Housekeeping staff were unsupervised and uncaring. One day hung the ‘do not disturb’sign on the door and did nothing. (Hid it after that). Elevators never cleaned. Trash not emptied. Linens always incomplete. No vacancies in town or would have left. Pool ok for grandkids but won’t be back!

Posted by , from Indianapolis on Jul 6, 2019

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1 out of 5
Dirty, full of dust, spits on walls, hairs on towels. Never again!

Posted by on Jun 24, 2019

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4 out of 5
Clean though bathroom small, water hot and shower head powerful

Posted by on Apr 28, 2019

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About the SureStay Plus Hotel by Best Western Jacksonville

Location 2115 Hwy 17 N, Jacksonville, NC 28546

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. An area shuttle within 20 miles and a roundtrip airport shuttle (available 24 hours) are free. An outdoor pool, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Jacksonville. Self parking is free. This Jacksonville hotel is smoke free.

  • 118 guestrooms or units
  • Built in 1985
  • Full breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Albert J. Ellis Airport (OAJ) (31 km / 19.3 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 20 miles, and bus station shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus Hotel by Best Western Jacksonville offers 118 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2019.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SureStay Plus Best Western Jacksonville
  • SureStay Plus Hotel by Best Western Jacksonville Jacksonville
  • SureStay Plus Hotel Best Western Jacksonville
  • Hotel SureStay Plus Hotel by Best Western Jacksonville
  • SureStay Plus Hotel Best Western
  • SureStay Plus Best Western
  • Surestay Plus Jacksonville
  • Jacksonville Holiday Inn
  • Holiday Inn Jacksonville
  • Holiday Inn Express Jacksonville Hotel Jacksonville
  • SureStay Plus Hotel by Best Western Jacksonville Hotel
  • SureStay Plus Hotel by Best Western Jacksonville Jacksonville

You should know

  • SureStay Plus Hotel by Best Western Jacksonville offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.