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"Great pet friendly unit and clean. Very supportive staff and very professional also. " More

By a verified traveler on Mon 17 Aug 2020

Hotel Description

Family-friendly 4-star resort near Kahalu'u Beach Park

Close to the beach

Within 3 miles (5 km) of this resort, you'll find Kahalu'u Beach Park and Magic Sands Beach. Haleo Luau and Keauhou Bay Beach are also within half a mile (1 km).

Poolside dining

A full-service spa, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a children's pool and an arcade/game room, and complimentary bicycles are available on site. Enjoy the 2 outdoor tennis courts and free perks like WiFi in public areas and a beach shuttle.

Soaking tubs, free wired Internet

Boasting deep soaking bathtubs, the 508 guestrooms also offer free wired Internet and furnished lanais. Other amenities include WiFi, refrigerators, and LCD TVs with digital channels. Housekeeping is available on request.

Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Balcony, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, Business Lounge Access, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Kona Resort & Spa at Keauhou Bay ratings based on 34 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay

Everyone (15) Couples (11) Family (9)
2 out of 5
Roaches in the room very outdated water leaks zero amenities available even though the webpage said there was during covid time. No room service no restaurants no bars.. bed was comfy though!

Posted by , from Georgia on Oct 20, 2020

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5 out of 5

Posted by on Sep 7, 2020

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5 out of 5
Great pet friendly unit and clean. Very supportive staff and very professional also.

Posted by on Aug 17, 2020

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5 out of 5
Our oceanfront room was fantastic. Food at the poolside café was very good, and the main oceanfront restaurant had good food and fabulous views.

Posted by on Feb 12, 2020

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3 out of 5
We had to wait 3 hours to check in as our room wasn't ready. We asked for a late checkout and they said no. There is no sandy beach on the property and all the excursion activities they told us about are on the other side of the island. Then they lost our reservation on a zipline excursion they sold us. I wouldn't recommend staying on this side of the island.

Posted by on Jan 2, 2020

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4 out of 5

Posted by on Dec 24, 2019

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2 out of 5
Very old and not well maintain Need a big remodel aminities not to hotel standards

Posted by on Dec 14, 2019

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5 out of 5

Posted by on Nov 13, 2019

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2 out of 5
Didn't like the service, especially in the resturant.

Posted by on Oct 24, 2019

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5 out of 5
It was a great hotel. A little far from town but they offered trollies to town. Pool is awesome so it the little market they have.

Posted by on Oct 23, 2019

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About the Sheraton Kona Resort & Spa at Keauhou Bay

Location 78-128 Ehukai St, Kailua-Kona, HI 96740

Property Features

Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 5740 square feet (533 square meters) and includes conference space. A children's pool, a spa tub, and a rooftop terrace are also featured at the family-friendly Sheraton Kona Resort & Spa at Keauhou Bay. For a fee, parking is available. This 4-star Kailua-Kona resort is smoke free.

  • 508 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 5740 sq ft of conference space
  • 533 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kona, HI (KOA-Kona Intl. Airport (KOA) (25.1 km / 15.6 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Kona Resort & Spa at Keauhou Bay offers 508 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished lanais. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Private lanai (furnished)
  • Deep soaking tub
  • Minibar
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Rays on the Bay - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Holua Poolside Bar and Lo - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Haleo Luau - Overlooking the ocean, this theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Kaiulu Sheraton Club Loun - This restaurant overlooks the ocean. Open daily.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a 24-hour health club, a spa tub, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Boat tours nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Ho'ola Spa. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open select days.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 70.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per day
  • Only dogs and cats are allowed
  • Weight limit: 40 lbs
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - 27-4750769

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is 27-4750769. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - 27-4750769
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.41 per accommodation, per night

The resort fee includes:

  • Pool access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 29.95 and USD 29.99 for adults, USD 12.50 and USD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 15.00 per day (rates may vary)
  • Self parking fee: USD 20.00 per night
  • Valet parking fee: USD 27.00 per night
  • Pet fee: USD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Keauhou Resort
  • Sheraton Keauhou
  • Sheraton Kona Resort Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
  • Sheraton Resort Keauhou
  • Sheraton Kailua-Kona
  • Sheraton Keauhou Bay Hotel Kailua-Kona
  • Sheraton Keauhou Bay Resort & Spa
  • Sheraton Keauhou Bay Resort And Spa
  • Sheraton Kona Keauhou Bay
  • Sheraton Kona Resort Keauhou Bay
  • Sheraton Kona Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort Spa at Keauhou Bay
  • Sheraton Kona Keauhou KailuaK
  • Sheraton Kona & Spa At Keauhou
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort
  • Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.