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4.4 out of 5

"I love this hotel. I have stayed here before and it's great. " More

By a verified traveler on Thu 08 Feb 2024

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Hotel Description

4-star historic hotel near Kansas City Convention Center

City center retreat

Within a 15-minute walk of this Downtown Kansas City hotel, you'll find Kansas City Convention Center and T-Mobile Center. Crown Center and LEGOLAND® Discovery Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, dry cleaning, and luggage storage are also offered.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$171* Per night/room Mar 25 - Mar 26

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

21c Museum Hotel Kansas City ratings based on 22 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for 21c Museum Hotel Kansas City

Everyone (8) Couples (4) Family (8)
5 out of 5
I love this hotel. I have stayed here before and it's great.

Posted by , from St. Louis on Feb 8, 2024

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Comment from Hotel Management

Feb 8, 2024 by Leona ~ 21c KC

Hello Margaret, Thank you so much for your review, we love that you've loved your time with us! Seriously, we appreciate your feedback and look forward to the chance to welcome you back in the future!All the best

2 out of 5

Posted by , from New Canaan on Jan 2, 2024

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Comment from Hotel Management

Jan 20, 2024 by Leona ~ 21c KC

Hello, Thank you so much for your review, we do appreciate the feedback. We hope to see you again in the future. All the best.

3 out of 5
I was actually disappointed at our stay as I really expected this hotel to be great based on ratings and prior reviews and I am really unsure how the ratings are so high. The property is very dated. The carpet in our room was old, dirty, and stained. The shower curtain had mold and mildew spots on it and worst of all, the water pressure in the shower was horrible. The sink was chipped and rusting and the room was overall dark and gloomy. The breakfast buffet was extremely limited as well. There was not a lot nearby in the area an there were other parts of the city that I would recommend staying in. It just did not live up to its expectations and we were very disappointed.

Posted by , from New Canaan on Jan 2, 2024

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Comment from Hotel Management

Feb 21, 2024 by Aaron Peaslee - Interm GM 21c KC

Dear Elaine,I apologize that we failed to meet your expectations. Our building is historic but that is no excuse for the cleanliness issues you describe. Our new Chef just launched our weekend brunch and will be offering a full breakfast menu soon. I appreciate your feedback. If you would like to give us another chance please reach out to me directly. I would love the opportunity to look after your visit.

5 out of 5
We loved this unique hotel. Very good experience for our travel stop.

Posted by on Dec 18, 2023

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Comment from Hotel Management

Dec 19, 2023 by Leona ~ 21c KC

Hello Jason, Thank you so much for taking the time to share your experience with us, we do appreciate the feedback. The art museum really does give our space a unique spin on the traditional hotel experience, we're thrilled you enjoyed it! We hope we'll be able to welcome you back sometime. All the best, LeonaAsst. Front Desk Manager

5 out of 5
Nice place to stay. Clean, quiet, friendly. Neat hotel with cool art. Parking not the greatest.

Posted by on Nov 29, 2023

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Comment from Hotel Management

Dec 9, 2023 by Leona ~ 21c KC

Greetings Mary, First, we're so grateful that you took the time to review your time with us, thank you so much. We're happy to hear you enjoyed a clean, friendly stay and that you were afforded the quiet to get some rest. The art really is a neat twist added to the environment, we love that you found it cool as well!Our apologies surrounding the parking, there are currently only those public options available. That said, the feedback has been noted and we are currently in the process of getting valet worked out once more. Our sincerest hopes to see you in the future. Best wishes, LeonaAsst. Front Desk Manager

3 out of 5
I had really high hopes for this hotel, but our stay was underwhelming and the service at the restaurant was abysmal. We stayed 2 nights. The bed was comfortable enough, but the air conditioning has a sensor on it, so if there is no movement, it turns off including when you're sleeping. The engineer was sent up and he turned off the sensor. Housekeeping came after our 1st night, left fresh towels and took the one coffee cup we used. The bed wasn't made, used wash rags and towels weren't taken and the coffee cup they took wasn't replaced/cleaned. I also requested regular coffee pods because we had 3 decafs and 1 regular. Someone came up carrying 4 decafs. She left and said she'd see what she could find. Never saw her again. Now for the restaurant. It was Mother's Day weekend but the host(ess) said they could get us in for the special brunch. We sat for a few minutes, then went into the buffet room to fix our plates. I asked a manager if we had a server and he said yes then brought our drinks. About 30 min into our meal, still no server. I complained to another manager and they gave us a new server. Apparently the one we had didn't want to wait on us as I asked two different managers at different times if we had a server. And the place is small. There's no way she didn't see us. I'd say this hotel is more a 3 star hotel. And the Savoy restaurant...skip it. The salmon was cold, the quiche was undercooked and cold and the service was terrible even for a buffet.

Posted by on May 17, 2023

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Comment from Hotel Management

May 31, 2023 by Alexa B, Rooms Director

Hello Charity, Thank you for your review, we appreciate your feedback. We are deeply sorry that your experience did not live up to the expectations, we clearly missed the mark. We will be sure to address the issues regarding your room service with our Housekeeping Team and use it as a training opportunity. I also apologize for the issue you experienced in The Savoy for the Mother's Day Brunch Buffet. I will let our Food and Beverage team know so they may address the issues. We truly hope that we will see you return int eh future so we can show you an excellent and relaxing stay. Best Wishes,

5 out of 5

Posted by , from San Diego on Mar 23, 2023

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5 out of 5
I have stayed here several times. Always great service, clean and well located to events.

Posted by , from Wakefield on Mar 3, 2023

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Comment from Hotel Management

Mar 22, 2023 by Alexa B, Rooms Director

Hello Amy, It is great to see that you've had a few great stays with us, and we hope to see you visit for many more!Best Wishes,

4 out of 5
Very nice hotel close enough to restaurants and bars to be able to walk. Unfortunately the hotel restaurant was not open, but we could have know that if we read enough. We were told that it is a cozy and good restaurant. The staff was extremely friendly and helpful. I would certainly use this hotel again..

Posted by , from PURCELLVILLE on Dec 28, 2022

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5 out of 5
The two ladies at the front desk were very friendly and helpful. I would come back just for that reason!

Posted by , from PURCELLVILLE on Dec 27, 2022

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About the 21c Museum Hotel Kansas City

Location 219 W 9th St, Kansas City, MO 64105

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 6 meeting rooms. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly 21c Museum Hotel Kansas City. Parking is available for a fee. This 4-star Kansas City hotel is smoke free.

  • 120 guestrooms or units
  • 7 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1888
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Kansas City Union Station (5.4 km / 3.4 mi)
  • Metro station: North Loop Tram Stop (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

21c Museum Hotel Kansas City offers 120 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and safes. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 9:00 AM and 1:00 PM.

The Savoy at 21c - Onsite restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Weight limit: 50 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 13–35 per person
  • Self parking fee: USD 15 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Museum Hotel Kansas City MGallery
  • Museum Hotel MGallery
  • Museum Kansas City MGallery
  • Museum MGallery
  • Hotel Museum Hotel Kansas City - MGallery Kansas City
  • Kansas City Museum Hotel Kansas City - MGallery Hotel
  • Hotel Museum Hotel Kansas City - MGallery
  • 21c Museum Hotel Kansas City
  • Museum Kansas City Mgallery
  • 21c Museum Hotel Kansas City MGallery
  • 21c Museum Kansas City MGallery
  • Hotel 21c Museum Hotel Kansas City - MGallery Kansas City
  • Kansas City 21c Museum Hotel Kansas City - MGallery Hotel
  • Hotel 21c Museum Hotel Kansas City - MGallery
  • 21c Museum Hotel Kansas City - MGallery Kansas City
  • Museum Hotel Kansas City MGallery
  • 21c Museum Hotel MGallery
  • 21c Museum MGallery
  • 21c Museum Hotel Kansas City
  • Museum Kansas City Mgallery
  • 21c Museum Kansas City
  • 21c Museum Hotel Kansas City Hotel
  • 21c Museum Hotel Kansas City MGallery
  • 21c Museum Hotel Kansas City Kansas City
  • 21c Museum Hotel Kansas City Hotel Kansas City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.