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21c Museum Hotel Kansas City

4-star property
219 W 9th St, Kansas City, MO 1-855-201-7819
4.5 out of 5
Excellent!
See all 25 travelocity Reviews

"I had really high hopes for this hotel, but our stay was underwhelming and the service at the restaurant was abysmal. We stayed 2 nights. The bed was ... " More

By a verified traveler on Wed 17 May 2023

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Hotel Description

4-star historic hotel near Kansas City Convention Center

City center retreat

Within a 15-minute walk of this Downtown Kansas City hotel, you'll find Kansas City Convention Center and T-Mobile Center. Crown Center and LEGOLAND® Discovery Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Self parking, dry cleaning, and luggage storage are also offered.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$134* Per night/room Jun 11 - Jun 12

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

21c Museum Hotel Kansas City ratings based on 25 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for 21c Museum Hotel Kansas City

Everyone (11) Couples (7) Family (6)
3 out of 5
I had really high hopes for this hotel, but our stay was underwhelming and the service at the restaurant was abysmal. We stayed 2 nights. The bed was comfortable enough, but the air conditioning has a sensor on it, so if there is no movement, it turns off including when you're sleeping. The engineer was sent up and he turned off the sensor. Housekeeping came after our 1st night, left fresh towels and took the one coffee cup we used. The bed wasn't made, used wash rags and towels weren't taken and the coffee cup they took wasn't replaced/cleaned. I also requested regular coffee pods because we had 3 decafs and 1 regular. Someone came up carrying 4 decafs. She left and said she'd see what she could find. Never saw her again. Now for the restaurant. It was Mother's Day weekend but the host(ess) said they could get us in for the special brunch. We sat for a few minutes, then went into the buffet room to fix our plates. I asked a manager if we had a server and he said yes then brought our drinks. About 30 min into our meal, still no server. I complained to another manager and they gave us a new server. Apparently the one we had didn't want to wait on us as I asked two different managers at different times if we had a server. And the place is small. There's no way she didn't see us. I'd say this hotel is more a 3 star hotel. And the Savoy restaurant...skip it. The salmon was cold, the quiche was undercooked and cold and the service was terrible even for a buffet.

Posted by on May 17, 2023

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Comment from Hotel Management

May 31, 2023 by Alexa B, Rooms Director

Hello Charity, Thank you for your review, we appreciate your feedback. We are deeply sorry that your experience did not live up to the expectations, we clearly missed the mark. We will be sure to address the issues regarding your room service with our Housekeeping Team and use it as a training opportunity. I also apologize for the issue you experienced in The Savoy for the Mother's Day Brunch Buffet. I will let our Food and Beverage team know so they may address the issues. We truly hope that we will see you return int eh future so we can show you an excellent and relaxing stay. Best Wishes,

5 out of 5

Posted by , from San Diego on Mar 23, 2023

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5 out of 5
I have stayed here several times. Always great service, clean and well located to events.

Posted by , from Wakefield on Mar 3, 2023

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Comment from Hotel Management

Mar 22, 2023 by Alexa B, Rooms Director

Hello Amy, It is great to see that you've had a few great stays with us, and we hope to see you visit for many more!Best Wishes,

4 out of 5
Very nice hotel close enough to restaurants and bars to be able to walk. Unfortunately the hotel restaurant was not open, but we could have know that if we read enough. We were told that it is a cozy and good restaurant. The staff was extremely friendly and helpful. I would certainly use this hotel again..

Posted by , from PURCELLVILLE on Dec 28, 2022

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5 out of 5
The two ladies at the front desk were very friendly and helpful. I would come back just for that reason!

Posted by , from PURCELLVILLE on Dec 27, 2022

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1 out of 5
The neighborhood was sketchy to say the least, the hotel had signage identifying it as the “Savoy”, and there was no obvious entrance or parking area in front. My room was dark and claustrophobic, it would have made a good storage room. From the outside, it looked more like ‘fleabag’ than an historic hotel. Other than a few flashy interior details, it did not come off as a luxury hotel. On the plus side, the towels were nice.

Posted by on Aug 30, 2022

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Comment from Hotel Management

Sep 3, 2022 by Alexa B, Rooms Director

Hello Glenn, Thank you for your review, we greatly appreciate your feedback. We are deeply sorry that the experience you had was lack luster, and we will ensure to take your comments and use them to better guest experiences in the future. Our building was originally built in 1888 as The Savoy Hotel, so a lot of our signage is original and our current hotel restaurant has retained the building name "The Savoy", so we do have some of our original signage still on the building. I apologize that this cause confusion upon arrival and I will share this with the management team so we can look for future solutions. We truly hope that you will return to the hotel so we can have the chance to show you a truly excellent stay. Best Wishes,

5 out of 5
Excellent location. Friendly staff and stunning art. The perfect stay.

Posted by on Aug 11, 2022

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5 out of 5
Great hotel. Super friendly staff. I love the penguins around the hotel.

Posted by on Jul 23, 2022

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Comment from Hotel Management

Aug 2, 2022 by Tim

Thank you for choosing to stay with us. And I will be sure and let our penguins know how much you enjoyed seeing them.

5 out of 5

Posted by on May 2, 2022

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5 out of 5

Posted by on Jan 18, 2022

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About the 21c Museum Hotel Kansas City

Location 219 W 9th St, Kansas City, MO 64105

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly 21c Museum Hotel Kansas City. Parking is available for a fee. This 4-star Kansas City hotel is smoke free.

  • 120 guestrooms or units
  • 7 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1888
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Kansas City Union Station (5.4 km / 3.4 mi)
  • Metro station: North Loop Tram Stop (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

21c Museum Hotel Kansas City offers 120 accommodations with iPod docking stations and minibars. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and safes. Hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered once per stay.

  • Sitting area
  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Change of towels (on request)
  • Travel crib

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 9:00 AM and 1:00 PM.

The Savoy at 21c - Onsite restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Weight limit: 50 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 13–35 per person
  • Self parking fee: USD 15 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Museum Hotel Kansas City MGallery
  • Museum Hotel MGallery
  • Museum Kansas City MGallery
  • Museum MGallery
  • Hotel Museum Hotel Kansas City - MGallery Kansas City
  • Kansas City Museum Hotel Kansas City - MGallery Hotel
  • Hotel Museum Hotel Kansas City - MGallery
  • 21c Museum Hotel Kansas City
  • Museum Kansas City Mgallery
  • 21c Museum Hotel Kansas City MGallery
  • 21c Museum Kansas City MGallery
  • Hotel 21c Museum Hotel Kansas City - MGallery Kansas City
  • Kansas City 21c Museum Hotel Kansas City - MGallery Hotel
  • Hotel 21c Museum Hotel Kansas City - MGallery
  • 21c Museum Hotel Kansas City - MGallery Kansas City
  • Museum Hotel Kansas City MGallery
  • 21c Museum Hotel MGallery
  • 21c Museum MGallery
  • 21c Museum Hotel Kansas City
  • Museum Kansas City Mgallery
  • 21c Museum Kansas City
  • 21c Museum Hotel Kansas City Hotel
  • 21c Museum Hotel Kansas City MGallery
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  • 21c Museum Hotel Kansas City Hotel Kansas City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.