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"The property location was good for our situation but a little dicey in its area. We did not have any hand soap to wash our hands, I found a pair of un ... " More

By a verified traveler on Sun 08 Sep 2019

Hotel Description

Hotel near Crown Center in Kansas City

In entertainment district

Your stay at this Westport hotel places you within 2 miles (3 km) of Uptown Theater and Nelson-Atkins Museum of Art. Crown Center and Union Station are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Multilingual staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with satellite channels, the 107 guestrooms offer free WiFi and coffee/tea makers. Free local calls, hair dryers, and ironing boards are also available. Weekly housekeeping is available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$84* Per night/room May 5 - May 6

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Themed Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

816 Hotel Westport Country Club Plaza, Ascend Hotel Collection ratings based on 13 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for 816 Hotel Westport Country Club Plaza, Ascend Hotel Collection

Everyone (9) Family (4)
1 out of 5
I will never go here again.. the mini fridge didn't work, there was absolutely no working television, the pillow cases still had lipstick on the cases I know it wasn't mine because I don't wear lipstick. The air not heater worked in our room. Only received one towel, the shower had no door on it. And if you aren't planning on going out and about on the club scene don't stay here. Gunshots all night, people peeling out and driving crazy all night.. just overall a bad stay.

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 13, 2021 by General Manager

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

1 out of 5

Posted by on Mar 23, 2021

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2 out of 5
The best thing i can say about the hotel is it's a good location. Within walking distance of some restaurants and bars. I think i may have gotten the worst room in the place. My room smelled musty. The bathroom door didn't close all the way. The smoke detector was hanging off the ceiling and was set off by the steam of shower. The walls were dirty. Looked like it possibly had mold. The tv remote didn't work. No tissues or water glasses in the room. Only amenities in the bathroom was a bar of soap. i asked the front desk 3 times to replace the remote and it never happened. Asked for more towels and never received them. Had to go to desk to ask for more toilet paper and the guy seemed annoyed and rolled his eyes at me. The free breakfast was terrible. Biscuits were like rocks and gravy was cold. Definitely In need of improvements.

Posted by , from Lockport. IL on Aug 24, 2020

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Comment from Hotel Management

Aug 24, 2020 by Donald Ray

Kelly, thank you for your comments. We will share them with our staff to help improve the hotel.

5 out of 5

Posted by on Jan 20, 2020

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Comment from Hotel Management

Feb 5, 2020 by 816Hotel Front desk

Thanks for staying with us. We appreciate your feedback!

3 out of 5
The property location was good for our situation but a little dicey in its area. We did not have any hand soap to wash our hands, I found a pair of underwear behind the chair and one of the bath towels had a dark chocolate brown stain on it. Not sure what the stain was. Our friends stayed there with us and their room was a ’King Arthur’ motif which was not told to them beforehand. Their room had a bear skin rug, a four post bed with curtain sheers that looked like they were about fall onto the bed & two throne chairs with animal skin hanging them. A very tacky & gaudy room

Posted by on Sep 8, 2019

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Comment from Hotel Management

Oct 13, 2019 by Aaron Marriott

Please accept my sincerest apologies for the inconveniences during your stay. As the new General Manager, I invite you to call me at your convenience to discuss your stay.

2 out of 5
I didn’t like that you couldn’t pay with cash. The desk clerk was rude. I did like the free breakfast

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 29, 2019 by Bre (Front Office Manager)

Valued Guest, We appreciate your constructive feedback.

4 out of 5

Posted by on Jul 24, 2019

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Comment from Hotel Management

Aug 4, 2019 by Rachel Terry

Thank you for the review of your stay! We hope to see you again in the future!

5 out of 5

Posted by on Jun 25, 2019

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Comment from Hotel Management

Jun 26, 2019 by Rachel Terry

Thank you for the great review! We're so excited that you enjoyed your stay and can't wait to see you again soon!

2 out of 5

Posted by on Mar 4, 2019

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Comment from Hotel Management

Apr 3, 2019 by Rachel Terry

Thank you for choosing the 816 Hotel. We apologize that we did not deliver a 5 star experience on your last stay but will do our best to improve for future stays,

3 out of 5

Posted by on Feb 24, 2019

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Comment from Hotel Management

Apr 3, 2019 by Rachel Terry

thank you for the feedback regarding your stay. We hope to deliver a 5 star experience on your next visit to Kansas city.

About the 816 Hotel Westport Country Club Plaza, Ascend Hotel Collection

Location 801 Westport Rd, Kansas City, MO 64111

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to June 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is available daily. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly 816 Hotel Westport Country Club Plaza, Ascend Hotel Collection. Self parking is free. This Kansas City hotel is smoke free.

  • 107 guestrooms or units
  • 6 levels
  • To-go breakfast (free)
  • Charging station for electric cars
  • 1 conference room
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Kansas City Union Station (4.8 km / 3 mi)
  • Parking: Free self parking

Room Amenities

816 Hotel Westport Country Club Plaza, Ascend Hotel Collection offers 107 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Kansas City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided weekly.

  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 35 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Plaza Westport
  • Hotel Westport Plaza
  • Plaza Hotel Westport
  • Plaza Westport
  • Plaza Westport Hotel
  • Westport Hotel Plaza
  • Westport Plaza
  • Westport Plaza Hotel
  • 816 Hotel KCexperience Kansas City
  • 816 Hotel KCexperience
  • 816 KCexperience Kansas City
  • 816 KCexperience
  • 816 Hotel KCexperience
  • 816 Hotel Ascend Hotel Collection
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.